Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SHAYAN SHAFAFZADEH

LONDON

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Graphic Designer

Diablo Company
02.2023 - 04.2023
  • Developed creative design for print materials, brochures, banners, and signs.
  • Developed creative design for print materials, banners and signs.
  • Created digital image files for use in digital and traditional printing methods.
  • Met with customers to present mockups and collect information for adjustments.
  • Employed design fundamentals when selecting typography, composition, layout, and color in design work.
  • Completed final touches for projects such as images sizes and font selection.
  • Designed creative digital displays used in online advertising for local businesses.
  • Completed final touches for projects before rollout.
  • Researched trends and projected industry changes to capitalize on emerging opportunities.
  • Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
  • Coordinated with external vendors and suppliers to verify quality and accuracy of printed materials.
  • Implemented design feedback from customers and internal stakeholders to improve project outcomes.
  • Completed in-depth product design tests using updated software tools.
  • Mentored junior designers and provided design guidance to improve standards of overall team output.

Sales Associate

Zara Home
11.2022 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Senior Sales Assistant

Minimal Ages Company Ldt
01.2020 - 10.2021
  • ownership of furniture company residential and commercial ,also participant in sales personally.
  • personalized shopping experiences to high-end clients, offering tailored product recommendations and styling advice.
  • company has offered pre-order modern furniture, textile and home decor for VIC clients, personally admitted is sales.
  • Exceed sales targets consistently for a yeas maintaining a thorough understanding of the product range and market trends.
  • Foster and nurture long-lasting client relationships, resulting in a loyal and repeat customer base.
  • Participate in regular architectural products knowledge training sessions to stay updated on the latest collections and features.
  • Increased KPI; daily, monthly and annually sales revenue of the company both personally and with my team members.
  • Increase CRM, best customer relationship, connect and drive our clients need, via Company policy and starategy.
  • The Brand Minimal age includes CRM strategy divided in to (VIC) Clients.Drivers the attraction of mid-activated and deactivated clients and increased their awareness of the seasonal collections via contacts they have provided.
  • Checked with customers after sales to determine satisfaction and offer additional services such as assembly and repair services based on company's policy.
  • Provided customers information about products while learning about personal needs, budget and desires of each person.
  • Grew own sales by 150% in a year.
  • Led a successful team of 9 members.
  • Accepted and processed cash,and card payments.
  • understanding of cash flow and limited regional currency services in terms of limits in card payments.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Updated product labeling and pricing to reflect discounts and offers.
  • Informed customers regarding promos and warranty services to increase sales.
  • Accepted and processed cash, check and card payments.
  • Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
  • Processed returned or exchanged items and provided refunds to customers.
  • Participated in staff meetings to develop strategies in selling.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Set up delivery and repair appointments based on availability and individual schedules.

Marketing Assistant

Shareh Company
09.2015 - 01.2020
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Generated leads through phone calls, emails and face-to-face interactions.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Conducted thorough research to construct creative and fresh ideas.
  • Compiled product, market, and customer data to generate informed sales and profit projections.
  • Tracked marketing efforts to monitor results in real-time.
  • Utilized time tracking software for accurate project and time management.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.

Education

Master of Science - MSc Projects Management

University of Westminster
London, United Kingdom
11.2022

Master of Arts - MA Interior Design

University For The Creative Art
Farnham, United Kingdom
11.2014

Bachelor of Arts - BA Architecture & Interior

BA Architecture & Interior
London, United Kingdom
07.2013

Skills

  • Production Standards
  • Digital Design
  • Image Manipulation
  • Visual Design
  • 2D and 3D Modeling
  • Adobe After Effects
  • Project Management Abilities
  • Project Management
  • Logo Design
  • Photography Composition
  • Sales Expertise
  • Marketing Media
  • Branding
  • Web Design

Languages

Persian
Native language
Arabic
Proficient
C2
Arabic
Elementary
A2

Timeline

Graphic Designer

Diablo Company
02.2023 - 04.2023

Sales Associate

Zara Home
11.2022 - 02.2023

Senior Sales Assistant

Minimal Ages Company Ldt
01.2020 - 10.2021

Marketing Assistant

Shareh Company
09.2015 - 01.2020

Master of Science - MSc Projects Management

University of Westminster

Master of Arts - MA Interior Design

University For The Creative Art

Bachelor of Arts - BA Architecture & Interior

BA Architecture & Interior

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SHAYAN SHAFAFZADEH