Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Shay O'Neill

Doddington,Cambridgeshire

Summary

I am a driven and results-oriented individual with a passion for sales and a desire to excel in a dynamic and competitive environment. I am a quick learner who thrives in a team but can also work alone with minimum supervision. I have strong communication skills & can deliver customer requirements in line with quality processes. Results-oriented Sales Support Technician with knack for streamlining processes and enhancing customer satisfaction. Boosted client retention through tailored support and innovative solutions. Excel at troubleshooting and providing top-notch technical assistance to maximise sales team efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work history

Sales Support

Deanta
Ely, United Kingdom
05.2024 - Current
  • Proactively contacted customers via phone to upsell, cross-sell, and manage opportunities while ensuring a great customer experience
  • Maintained the full sales pipeline from enquiry to order, meeting monthly KPIs
  • Provided coverage for different geographical areas when needed

Inventory Assistant

Deanta
Ely, United Kingdom
05.2022 - 05.2024
  • Carried out perpetual Inventory counts & helped with reconciliation
  • Kept appropriate stock levels to match expected demand
  • Consistently arrived at work on time and was ready to start immediately
  • Assisted with writing internal processes
  • Organised store cupboards & offsite units

Warehouse Operative

Deanta
Ely, United Kingdom
05.2022 - 05.2024
  • Completed work following safety rules for best working practices
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets
  • Sorted materials on warehouse racks and shelves
  • Conducted quality assessment before transporting goods, assessing for damages or imperfections

Education

Diploma of Higher Education - Business

Cambridge Regional College
Cambridge, CAM

Extended Diploma - Business

GCSEs - C's in English, Maths, and Science

Cromwell Community College
Chatteris, CAM

Skills

  • Quality Control
  • Stock Management
  • Warehouse Operations
  • Team Building
  • Communication Skills
  • Problem-Solving
  • Programming and Design Skills
  • Computer Literate

Certification

  • Forklift
  • Scissor Lift

Timeline

Sales Support

Deanta
05.2024 - Current

Inventory Assistant

Deanta
05.2022 - 05.2024

Warehouse Operative

Deanta
05.2022 - 05.2024

Extended Diploma - Business

GCSEs - C's in English, Maths, and Science

Cromwell Community College

Diploma of Higher Education - Business

Cambridge Regional College

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Shay O'Neill