Shawna Shaw
Swindon
Summary
Private Medical Insurance Advisor with expertise in client needs assessment and customized solution delivery. Enhanced customer satisfaction through streamlined claim processes and effective communication, resulting in higher client retention rates. Recognized for strong problem-solving abilities and empathetic client interactions, fostering a supportive environment.
I am a results-oriented professional with a strong track record in motor sales, consistently exceeding sales KPIs and enhancing customer satisfaction. Expertise in persuasion and negotiation leads to successful client engagement and profitable transactions. Proven ability to thrive in fast-paced environments while focusing on customer retention and showroom collaboration. In-depth knowledge of vehicles and industry trends ensures informed guidance for clients.
Overview
8
8
years of professional experience
Work history
Health Insurance Advisor
Usay Compare
South Cerney, Gloucestershire
2025.04 - Current
- Provided personalised healthcare advice, considering client budgets and needs.
- Developed extensive knowledge of diverse health insurance products available in market.
- Identified appropriate health insurance plans based on individual medical histories and financial capabilities.
- Trained new staff on health insurance offerings and sales techniques, boosting team productivity.
- Managed high call volumes daily, delivering exceptional customer service.
- Maintained accurate records of client interactions and transactions to enhance organisational efficiency.
- Utilised knowledge of various health plans to effectively upsell and cross-sell insurance products.
- Processed calls within target timeframes to ensure high levels of client satisfaction.
Sales Executive
Fish Brothers Toyota
Swindon, Wiltshire
2024.09 - 2025.04
- Successfully navigated challenging negotiations, closing deals while preserving profitability.
- Streamlined sales processes to boost operational efficiency and productivity.
- Maintained comprehensive product knowledge, enhancing customer interactions.
- Achieved high customer satisfaction through exceptional service delivery.
- Closely followed up on leads from online enquiries, increasing conversion rates.
- Participated in regular product training sessions to remain updated on features.
- Built strong customer relationships, fostering loyalty and retention.
- Resolved customer complaints swiftly, safeguarding company reputation.
Sales Executive
Waylands Volvo
Swindon, Wiltshire
2024.04 - 2024.09
- Contributed valuable insights during sales meetings to enhance overall strategy.
- Facilitated comprehensive vehicle handovers, ensuring customer satisfaction.
- Performed safe test drives while explaining vehicle features to potential buyers.
- Presented tailored sales pitches to diverse demographics for effective communication.
- Assisted in arranging finance options, streamlining the purchasing process.
- Ensured accurate documentation of sales activities, maintaining compliance standards.
- Utilised CRM systems to manage client information and track follow-ups.
- Qualified customers based on needs and budget, guiding sales and marketing strategies.
Deputy Sales Manager
CAR SHOPS LIMITED
Swindon, Wiltshire
2022.01 - 2024.04
- Identified customer needs to promote suitable vehicles, enhancing sales opportunities.
- Engaged prospective customers in conversation to build trust and rapport.
- Achieved high walk-in conversion rates from customers entering the showroom.
- Utilised data to contact customers, resulting in immediate vehicle purchases and positive feedback.
- Employed negotiation skills to secure optimal selling prices and upsell products.
- Demonstrated vehicle features using approved methods, maintaining updated product knowledge.
- Personalised service and tailored strategies for diverse customer types.
- Trained new staff on sales procedures and organised promotional events to attract clientele.
Personal Trainer & Fitness Instructor
Buzz Gym Swindon
Swindon, Wiltshire
2020.09 - 2021.12
- Facilitated client weight loss through tailored coaching and mentoring sessions.
- Built client confidence and capabilities via strength training, cardiovascular exercises, and stretching.
- Maintained up-to-date knowledge on personal training techniques by researching industry trends.
- Managed scheduling to optimise client bookings and maximise productivity.
- Taught proper operation of exercise equipment to ensure safe usage.
- Established strong relationships with clients to foster loyalty and enhance satisfaction.
- Emphasised correct form during workouts to minimise injury risks.
- Provided ethical dietary advice to promote sustainable weight-loss practices.
Social Media Executive & Customer Service Agent
Oak Furniture Land
Swindon
2018.12 - 2019.05
- Resolved customer complaints efficiently while fostering a positive environment.
- Managed public social media pages, ensuring timely responses to negative comments and maintaining productivity.
- Collaborated with Head of Customer Service, Managing Director, and Head of Marketing to optimise communication and task completion.
- Conducted quality control on products and investigated home infestations, liaising with multiple departments for resolution.
- Greeted clients professionally, cultivating a welcoming atmosphere.
- Promoted to email team within training period, assessing issues and implementing effective solutions for customer satisfaction.
- Handled coordination of personnel and security assets with effective time management.
- Maintained clean social media presence by investigating and addressing negative feedback promptly.
Customer Service Executive
Nationwide Building Society
Swindon
2018.01 - 2018.09
- Guided members through rigorous security processes to prevent fraudulent activity.
- Monitored databases to track essential information accurately.
- Provided timely assistance with customer transactions, ensuring high levels of service.
- Maintained detailed records of medical histories, delivering exceptional individualised care.
- Investigated complaints and documented findings efficiently, communicating conclusions clearly.
- Managed over 50 calls daily, averaging at least 70 interactions.
- Employed effective time management in coordination of personnel and security assets.
- Adapted quickly to multiple new systems, ensuring efficient completion of forms.
Barista
Triple Two Coffee Co
Swindon
2017.10 - 2018.02
- Handled cash transactions and managed stock effectively to ensure operational efficiency.
- Greeted guests warmly, maintaining exceptional customer service during busy shifts.
- Oversaw marketing initiatives within local area to enhance brand visibility.
- Provided detailed product information on coffee blends and preparation techniques.
- Maintained an organised workspace by sanitising utensils and equipment regularly.
- Created innovative merchandise displays to attract customer attention.
- Assisted store manager with recruitment, interviewing, and hiring of baristas.
- Ensured compliance with all health, safety, and sanitation regulations.
Education
Diploma - Personal
Origym Centre Of Excellence
London 2020.01 - 2020.02
Skills
- Exceptional communication
- Customer focused
- Persuasive negotiator
- Target driven and competitive
- Strong sales presentations
- Analytical problem solver
Additional Information
- Willing to relocate: Anywhere
Personal Information
Relocation
Willing to relocate: Anywhere
References
References available upon request.
Timeline
Health Insurance Advisor
Usay Compare
2025.04 - Current
Sales Executive
Fish Brothers Toyota
2024.09 - 2025.04
Sales Executive
Waylands Volvo
2024.04 - 2024.09
Deputy Sales Manager
CAR SHOPS LIMITED
2022.01 - 2024.04
Personal Trainer & Fitness Instructor
Buzz Gym Swindon
2020.09 - 2021.12
Diploma - Personal
Origym Centre Of Excellence
2020.01 - 2020.02
Social Media Executive & Customer Service Agent
Oak Furniture Land
2018.12 - 2019.05
Customer Service Executive
Nationwide Building Society
2018.01 - 2018.09
Barista
Triple Two Coffee Co
2017.10 - 2018.02