SHAWN KING
London
Summary
Accomplished professional with expertise in requirement gathering, agile and scrum methodologies, and data analysis. Proven ability to manage stakeholder relationships, conduct SWOT analysis, and handle budgets effectively. Skilled in Salesforce, CRM, customer service, and operations management. Adept at user acceptance testing, sales lead acquisition, problem-solving, and pipeline management. Proficient in Microsoft Visio and Power BI with a strong background in B2B sales and cold calling. Career goal: to leverage critical thinking and analytical skills to drive business success and innovation.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Sales & Customer service manager
Orega
London
2024.06 - 2025.07
- Collaborated cross-functionally to ensure seamless service delivery and operational efficiency
- Identified and implemented process improvements for better performance and compliance
- Oversaw daily operations and supported health and safety compliance
- Managed budgeting, resource allocation, and administrative tasks
- Developed sales strategies, increasing annual sales by 25%
- Prospected and generated leads through cold calling
- Leveraged data analytics for accurate insights and process improvements
- Conducted risk assessments and resolved issues proactively
- Delivered quality customer service and resolved client concerns
- Coordinated with suppliers for timely deliveries
- Planned and executed successful events
Business Analyst Trainee (Part Time)
Tritek consulting
2024.08 - 2025.02
- Improved operational efficiency by 15% through risk and control assessments, closing key process gaps.
- Led cross-functional workshops to align teams with new risk governance strategies.
- Streamlined workflows using BPMN and Jira, reducing cycle times.
- Conducted root cause analysis, delivering actionable plans adopted across the company.
- Mapped business processes in Visio, cutting onboarding time by 30%.
- Managed full project lifecycle: planning, requirements, analysis, design, development, implementation, testing, and maintenance.
- Translated unstructured work requests into actionable user stories, using Jira.
- Coordinated with management, contributed valuable input during team meetings.
- Identified software bugs with meticulous unit testing.
Sales & Operations Manager
IWG Regus
2023.09 - 2025.02
- Grew monthly revenue by 30% in three months and boosted occupancy from 50% to 87% in five months.
- Improved lead quality and closure rates by restructuring the CRM and lead routing.
- Used Power BI dashboards for data-driven decisions, cutting churn by 15%.
- Increased deal conversion by 25% through tailored tours and follow-ups.
- Maintained 80%+ client retention through strong relationship management and service excellence.
- Improved office efficiency by streamlining facilities management processes.
- Implemented budgeting controls to maintain financial stability.
- Consistently exceeded safety audit goals, conducting random room inspections to verify execution of tasks to quality standards.
- Used data analysis to improve service offerings for increased client satisfaction.
- Initiated sales leads through direct mailing and cold calling.
Sales Manager
Virgin Media O2
2019.02 - 2023.08
- Led a team of 10-12 to achieve the #1 regional sales rank for two quarters in 2023.
- Maintained a 100% Net Promoter Score for outstanding customer experience.
- Used Power BI to analyse trends and drive sales initiatives.
- Conducted weekly coaching, consistently exceeding sales targets.
- Managed store operations with full health and safety compliance.
Education
Business Management Degree - Business Management
University of Leicester
2016.10 - 2019.07
Engineering BTEC level 3 - Engeneering
Christ the king sixth form
London 2016.10 - 2019.07
Skills
- Requirement gathering
- Agile and scrum methodologies
- Data analysis
- First aid
- Stakeholder relationship management
- SWOT Analysis
- Salesforce
- Critical thinking
- CRM
- Customer service
- Budget Handling
- Microsoft Visio
- User acceptance testing
- Sales lead acquisition
- Problem-solving
- Operations management
- Power BI
- B2B Sales
- Pipeline management
- Cold calling
Certification
- Salesforce Certified
- Business Analysis (Digital solution Project)
- First Aid
Timeline
Business Analyst Trainee (Part Time)
Tritek consulting
2024.08 - 2025.02
Sales & Customer service manager
Orega
2024.06 - 2025.07
Sales & Operations Manager
IWG Regus
2023.09 - 2025.02
Sales Manager
Virgin Media O2
2019.02 - 2023.08
Engineering BTEC level 3 - Engeneering
Christ the king sixth form
2016.10 - 2019.07
Business Management Degree - Business Management
University of Leicester
2016.10 - 2019.07