Summary
Overview
Work history
Education
Skills
Certification
Timeline
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SHAWN KING

London

Summary

Accomplished professional with expertise in requirement gathering, agile and scrum methodologies, and data analysis. Proven ability to manage stakeholder relationships, conduct SWOT analysis, and handle budgets effectively. Skilled in Salesforce, CRM, customer service, and operations management. Adept at user acceptance testing, sales lead acquisition, problem-solving, and pipeline management. Proficient in Microsoft Visio and Power BI with a strong background in B2B sales and cold calling. Career goal: to leverage critical thinking and analytical skills to drive business success and innovation.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Sales & Customer service manager

Orega
London
06.2024 - 07.2025
  • Collaborated cross-functionally to ensure seamless service delivery and operational efficiency
  • Identified and implemented process improvements for better performance and compliance
  • Oversaw daily operations and supported health and safety compliance
  • Managed budgeting, resource allocation, and administrative tasks
  • Developed sales strategies, increasing annual sales by 25%
  • Prospected and generated leads through cold calling
  • Leveraged data analytics for accurate insights and process improvements
  • Conducted risk assessments and resolved issues proactively
  • Delivered quality customer service and resolved client concerns
  • Coordinated with suppliers for timely deliveries
  • Planned and executed successful events

Business Analyst Trainee (Part Time)

Tritek consulting
08.2024 - 02.2025
  • Improved operational efficiency by 15% through risk and control assessments, closing key process gaps.
  • Led cross-functional workshops to align teams with new risk governance strategies.
  • Streamlined workflows using BPMN and Jira, reducing cycle times.
  • Conducted root cause analysis, delivering actionable plans adopted across the company.
  • Mapped business processes in Visio, cutting onboarding time by 30%.
  • Managed full project lifecycle: planning, requirements, analysis, design, development, implementation, testing, and maintenance.
  • Translated unstructured work requests into actionable user stories, using Jira.
  • Coordinated with management, contributed valuable input during team meetings.
  • Identified software bugs with meticulous unit testing.

Sales & Operations Manager

IWG Regus
09.2023 - 02.2025
  • Grew monthly revenue by 30% in three months and boosted occupancy from 50% to 87% in five months.
  • Improved lead quality and closure rates by restructuring the CRM and lead routing.
  • Used Power BI dashboards for data-driven decisions, cutting churn by 15%.
  • Increased deal conversion by 25% through tailored tours and follow-ups.
  • Maintained 80%+ client retention through strong relationship management and service excellence.
  • Improved office efficiency by streamlining facilities management processes.
  • Implemented budgeting controls to maintain financial stability.
  • Consistently exceeded safety audit goals, conducting random room inspections to verify execution of tasks to quality standards.
  • Used data analysis to improve service offerings for increased client satisfaction.
  • Initiated sales leads through direct mailing and cold calling.

Sales Manager

Virgin Media O2
02.2019 - 08.2023
  • Led a team of 10-12 to achieve the #1 regional sales rank for two quarters in 2023.
  • Maintained a 100% Net Promoter Score for outstanding customer experience.
  • Used Power BI to analyse trends and drive sales initiatives.
  • Conducted weekly coaching, consistently exceeding sales targets.
  • Managed store operations with full health and safety compliance.

Education

Business Management Degree - Business Management

University of Leicester
10.2016 - 07.2019

Engineering BTEC level 3 - Engeneering

Christ the king sixth form
London
10.2016 - 07.2019

Skills

  • Requirement gathering
  • Agile and scrum methodologies
  • Data analysis
  • First aid
  • Stakeholder relationship management
  • SWOT Analysis
  • Salesforce
  • Critical thinking
  • CRM
  • Customer service
  • Budget Handling
  • Microsoft Visio
  • User acceptance testing
  • Sales lead acquisition
  • Problem-solving
  • Operations management
  • Power BI
  • B2B Sales
  • Pipeline management
  • Cold calling

Certification

  • Salesforce Certified
  • Business Analysis (Digital solution Project)
  • First Aid

Timeline

Business Analyst Trainee (Part Time)

Tritek consulting
08.2024 - 02.2025

Sales & Customer service manager

Orega
06.2024 - 07.2025

Sales & Operations Manager

IWG Regus
09.2023 - 02.2025

Sales Manager

Virgin Media O2
02.2019 - 08.2023

Engineering BTEC level 3 - Engeneering

Christ the king sixth form
10.2016 - 07.2019

Business Management Degree - Business Management

University of Leicester
10.2016 - 07.2019

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SHAWN KING