Overview
Work History
Education
Skills
Timeline
Summary
Generic

Shawn Daemen

Manchester

Overview

5
5
years of professional experience
10
10
years of post-secondary education

Work History

Receptionist Administrator

Accor
08.2022 - Current
  • Monitoring accounts and fixing any discrepancies found in order to balance accounts.
  • Focused on keeping accounts balanced and ran daily reports to verify totals.
    Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members improving reviews by 15%.
  • Trained new staff members in customer service techniques and operations.
  • Monitored staff performance and provided feedback and guidance.

Team Member

Barburitto
06.2020 - 08.2022
  • Trained new team members on procedures, customer service and sales techniques.
  • Prepared delivery orders to high standards improving customer reviews by 10%.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Delegate tasks to staff members to maintain an organised work environment during busy periods.
  • Developed strong communication links in order to maintain an organised work environment during busy periods.
  • Managed tills during busy periods ensuring smooth operation.
    Learned all required tasks quickly to maximize performance.

Team Member

Home Bargains
02.2019 - 10.2019
  • Trained new team members on procedures, customer service and sales techniques.
  • Conducted periodic inventory inspections and reported out-of-stock items.
  • Managing customer queries to provide critical solutions in an efficient manner whilst building a rapport with them.
  • Operated ePOS till system during busy periods reducing customer waiting times.
  • Worked different stations to provide optimal coverage and meet productivity goals.

Sales Assistant

Quality Save
10.2018 - 01.2019
  • Optimised inventory in an organised and efficient manner to attract customer attention
  • Established rapport with customers using active listening and interpersonal skills
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services
  • Input credit and debit card payments in ePOS system to complete purchases.

Brand Ambassador

Energie Fitness
06.2018 - 07.2018
  • Achieved and exceeded sales goals in line with prescribed selling strategy
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.

Education

Bachelor of Science - Chemistry

University of Salford
09.2019 - 07.2023

A- Levels

Connell Sixth Form College
09.2016 - 06.2018

GCSE

York Castle High School
09.2011 - 06.2016

Skills

Staff education and trainingundefined

Timeline

Receptionist Administrator

Accor
08.2022 - Current

Team Member

Barburitto
06.2020 - 08.2022

Bachelor of Science - Chemistry

University of Salford
09.2019 - 07.2023

Team Member

Home Bargains
02.2019 - 10.2019

Sales Assistant

Quality Save
10.2018 - 01.2019

Brand Ambassador

Energie Fitness
06.2018 - 07.2018

A- Levels

Connell Sixth Form College
09.2016 - 06.2018

GCSE

York Castle High School
09.2011 - 06.2016

Summary

Graduating chemistry student with 3 years’ worth of degree lab-based experience looking for entry level role. Within the 3 years of studying, experience in testing and analysing samples, data collection, and aseptic techniques have been developed. As a candidate I’m organised, dependable and I'm successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

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Shawn Daemen