Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Daemen

Manchester

Summary

Highly motivated and detail-oriented graduate with a Bachelor's degree in Chemistry. I've got extensive experience in customer service, data management and operations within laboratory settings. Comfortable handling pressure, meeting strict deadlines and adjusting to rapidly changing environments. Ready to contribute to a dynamic team and support ongoing learning and development within an organization.

Overview

4
4
years of professional experience

Work History

Laboratory Assistant

The Doctors Laboratory
07.2023 - Current
  • Booked in, processed and analysed various laboratory samples.
  • Conducted maintenance of equipment and analysers which involved start-up and shut-down procedures, running controls and calibrations which ensured correct functioning before operation.
  • Prepared, stored and used reagents, and disposed of reagents according to COSHH.
  • Analysed and interpreted data, accurately identifying and reporting laboratory results.
  • Meticulously conducted data entry onto the laboratory information management system (LIMS) reducing errors which resulted in positive client feedback.
  • Maintained clean and safe work environment by following strict laboratory protocols and guidelines according to ISO15189.

Receptionist

Accor
03.2022 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Enhanced guest satisfaction by efficiently managing check-ins and check outs at the hotel reception.
  • Resolved queries and complaints in a professional manner which boosted customer reviews by 30%.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed cash transactions accurately and maintained accurate financial records for the reception area.
  • Trained new receptionists on hotel policies and procedures, ensuring consistency in service delivery across all shifts.
  • Maintained confidentiality when handling information regarding clients and company in line with GDPR policies.

Team Leader

Barburrito
07.2020 - 03.2022
  • Established a welcoming atmosphere by greeting each guest warmly and offering assistance.
  • Prepared, served and stored food to a high standard.
  • Trained new team members on procedures, customer service and sales techniques.
  • Prepared delivery orders to high standards which improved customer reviews on food ordering platforms by 40%.
  • Maintained clean and organised dining area, contributing to a pleasant atmosphere for guests.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Achieved sales targets through upselling techniques and suggestive selling of menu items.
  • Assisted in inventory management by conducting regular stock checks, and ordering necessary supplies to maintain optimal stock levels for uninterrupted service.

Education

Bachelor of Science - Chemistry

University of Salford
Manchester, United Kingdom
04.2001 -

A Levels - Science And Maths

Connell Sixth Form College
04.2001 -

GCSE's -

York Castle High School
04.2001 -

Skills

Data Entry

MS Office

Administrative Support

Documentation And Reporting

Chemical Handling

Specimen analysis

Timeline

Laboratory Assistant

The Doctors Laboratory
07.2023 - Current

Receptionist

Accor
03.2022 - 07.2023

Team Leader

Barburrito
07.2020 - 03.2022

Bachelor of Science - Chemistry

University of Salford
04.2001 -

A Levels - Science And Maths

Connell Sixth Form College
04.2001 -

GCSE's -

York Castle High School
04.2001 -

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Shawn Daemen