Shaun WHITE
Front Of House Manager
Manchester
Summary
Accomplished FOH manager with extensive experience in food service industry. Promptly assists customers and identifies specific needs. Consistently adheres to food safety and quality standards to promote customer satisfaction and high-quality service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Front of House Manager
Bike and Boot Hotels
Peak District National Park
08.2022 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Collaborated with chefs to create seasonal menus and promotional offers.
Restaurant Front of House Manager
Ladybower Inn
Hope Valley
01.2020 - 08.2022
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Developed and implemented marketing initiatives to increase sales and revenue.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Bar and Restaurant Manager
St James Club
Manchester
02.2016 - 12.2019
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations, and procedures.
- Coordinated with catering staff to deliver food services for special events and functions.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Btec Higher Diploma - Hotel And Catering Management
South Trafford College
Altrincham 09.1996 - 06.1998
Skills
Team Building
POS system operations
Restaurant operations
Health department inspections
Training and mentoring
Employee training
Service prioritization
Staff supervision
Quality Standards
Pre-shift walk-through
Strategic planning
Workflow planning
Timeline
Front of House Manager
Bike and Boot Hotels
08.2022 - Current
Restaurant Front of House Manager
Ladybower Inn
01.2020 - 08.2022
Bar and Restaurant Manager
St James Club
02.2016 - 12.2019
Btec Higher Diploma - Hotel And Catering Management
South Trafford College
09.1996 - 06.1998