Summary
Overview
Work history
Education
Skills
Timeline
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SHAUNETTE GUTZMORE

London

Summary

With over 10 years of experience in hospitality overseeing events, managing reservations and welcoming senior-level guests, I have developed exceptional communication, organisational and client-relations skills. My background working with high expectations and VIP clients has equipped me to maintain professionalism and discretion in fast-paced environments. I am seeking a receptionist role where I can deliver a seamless front-of-house experience, support daily office operations and ensure every visitor receives an outstanding first impression.

Overview

9
9
years of professional experience
4031
4031
years of post-secondary education

Work history

Freelance Photographer & Designer

Self-employed
London
07.2023 - 07.2025
  • Designed event flyers, branding kits, and menus for small businesses.
  • Shot promotional and social content for lifestyle and business clients.
  • Edited photos using software like Adobe Photoshop ensuring delivery of best possible prints for clients.

Reservations & Events Assistant

Folie Restaurant
London
02.2020 - 05.2021
  • Managed private dining and corporate bookings, including guest briefs, menus, and logistics.
  • Liaised with internal teams to ensure smooth event execution and guest satisfaction.
  • Resolved reservation issues and handled front-of-house operations during key service hours.
  • Developed creative concepts for engaging event themes.

Guest Relations Executive

Gordon Ramsay Group
London
06.2019 - 12.2019
  • Delivered high-touch guest service in restaurant and private event settings.
  • Handled reception and on-site VIP support, resolving issues promptly.
  • Supported hosting and operations during peak periods.
  • Fostered strong relationships with guests to enhance loyalty and referrals.

Central Reservations Executive

ETM Group
London
07.2018 - 02.2019
  • Processed group and corporate bookings across multiple venues.
  • Created contracts, pre-order forms, and coordinated guest communication.
  • Utilised CRM software effectively for efficient management of client information.

Reservations Receptionist

Momo Restaurant
London
02.2016 - 06.2018
  • Managed front desk duties and online booking systems.
  • Assisted with guest seating and walk-in management during events.
  • Communicated effectively with kitchen and FOH teams.
  • Coordinated daily briefings with service team members to discuss special requirements etc.

Education

Digital Marketing Course

Big Creative Education
London
05.2025

Level 4 - Events Management

City University

BTEC - Media Production, A Level English Literature

City & Islington College

GCSEs -

Hornsey School For Girls
London
05.2005

Skills

  • Event Coordination
  • Front Desk Operations
  • Booking Systems (SevenRooms, OpenTable)
  • Pre-Orders & Contracts
  • Guest Experience
  • Reception & Admin
  • Canva
  • Adobe Creative Suite
  • CRM Tools
  • Communication
  • Team Collaboration
  • On-site Event Support

Timeline

Freelance Photographer & Designer

Self-employed
07.2023 - 07.2025

Reservations & Events Assistant

Folie Restaurant
02.2020 - 05.2021

Guest Relations Executive

Gordon Ramsay Group
06.2019 - 12.2019

Central Reservations Executive

ETM Group
07.2018 - 02.2019

Reservations Receptionist

Momo Restaurant
02.2016 - 06.2018

Level 4 - Events Management

City University

BTEC - Media Production, A Level English Literature

City & Islington College

Digital Marketing Course

Big Creative Education

GCSEs -

Hornsey School For Girls

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SHAUNETTE GUTZMORE