SHAUNETTE GUTZMORE
London
Summary
With over 10 years of experience in hospitality overseeing events, managing reservations and welcoming senior-level guests, I have developed exceptional communication, organisational and client-relations skills. My background working with high expectations and VIP clients has equipped me to maintain professionalism and discretion in fast-paced environments. I am seeking a receptionist role where I can deliver a seamless front-of-house experience, support daily office operations and ensure every visitor receives an outstanding first impression.
Overview
9
9
years of professional experience
4031
4031
years of post-secondary education
Work history
Freelance Photographer & Designer
Self-employed
London
07.2023 - 07.2025
- Designed event flyers, branding kits, and menus for small businesses.
- Shot promotional and social content for lifestyle and business clients.
- Edited photos using software like Adobe Photoshop ensuring delivery of best possible prints for clients.
Reservations & Events Assistant
Folie Restaurant
London
02.2020 - 05.2021
- Managed private dining and corporate bookings, including guest briefs, menus, and logistics.
- Liaised with internal teams to ensure smooth event execution and guest satisfaction.
- Resolved reservation issues and handled front-of-house operations during key service hours.
- Developed creative concepts for engaging event themes.
Guest Relations Executive
Gordon Ramsay Group
London
06.2019 - 12.2019
- Delivered high-touch guest service in restaurant and private event settings.
- Handled reception and on-site VIP support, resolving issues promptly.
- Supported hosting and operations during peak periods.
- Fostered strong relationships with guests to enhance loyalty and referrals.
Central Reservations Executive
ETM Group
London
07.2018 - 02.2019
- Processed group and corporate bookings across multiple venues.
- Created contracts, pre-order forms, and coordinated guest communication.
- Utilised CRM software effectively for efficient management of client information.
Reservations Receptionist
Momo Restaurant
London
02.2016 - 06.2018
- Managed front desk duties and online booking systems.
- Assisted with guest seating and walk-in management during events.
- Communicated effectively with kitchen and FOH teams.
- Coordinated daily briefings with service team members to discuss special requirements etc.
Education
Digital Marketing Course
Big Creative Education
London05.2025
Level 4 - Events Management
City University
BTEC - Media Production, A Level English Literature
City & Islington College
GCSEs -
Hornsey School For Girls
London05.2005
Skills
- Event Coordination
- Front Desk Operations
- Booking Systems (SevenRooms, OpenTable)
- Pre-Orders & Contracts
- Guest Experience
- Reception & Admin
- Canva
- Adobe Creative Suite
- CRM Tools
- Communication
- Team Collaboration
- On-site Event Support
Timeline
Freelance Photographer & Designer
Self-employed
07.2023 - 07.2025
Reservations & Events Assistant
Folie Restaurant
02.2020 - 05.2021
Guest Relations Executive
Gordon Ramsay Group
06.2019 - 12.2019
Central Reservations Executive
ETM Group
07.2018 - 02.2019
Reservations Receptionist
Momo Restaurant
02.2016 - 06.2018
Level 4 - Events Management
City University
BTEC - Media Production, A Level English Literature
City & Islington College
Digital Marketing Course
Big Creative Education
GCSEs -
Hornsey School For Girls
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