SHAUNETTE FRASER
London,United Kingdom
Summary
A highly organised and trauma-informed professional with extensive experience in case advocacy and safeguarding processes. Demonstrates exceptional leadership, critical thinking, and creative problem-solving skills. Proficient in SIMS, CPOMS, and Microsoft Office Suite (Excel, Word, PowerPoint), with a strong ability to write reports, maintain records, and participate in multi-disciplinary assessments. Committed to applying legislation and policies effectively while ensuring cultural competence and excellent interpersonal skills. Career goals include contributing to safeguarding practices through innovative solutions and continuous professional development.
Overview
28
28
years of professional experience
12
12
years of post-secondary education
Work History
Disability Learning Support Team Lead
Westminster University
City of Westminster, City of London
11.2024 - Current
- Coordinated support operations, aligning team efforts with organisational objectives.
- Lead and manage a team of Disability Advisors and Administrators to ensure high-quality service delivery.
- Oversee the assessment and provision of the service for students with disabilities, ensuring their individual needs are met.
- Work collaboratively with various internal and external stakeholders to promote an inclusive learning environment.
- Contribute to the strategic planning and development of the service ensuring alignment with the university's strategic objectives and values.
Social Work Apprentice ADULT Mental Health
Brent Council
London
07.2023 - 08.2024
- Work as part of the social work team to develop an understanding of a social work role, in the community, Supported Living and Mental health Centres
- Hold an allocated caseload, taking responsibility and using initiative to provide practical and supportive services to vulnerable adults in a social care context
- Directly through care packages or receipt of Direct Payments
- Meet with adults, their families and carers in an office or home environment, or elsewhere with a view to social care assessments/reviews
- Advocate and promote the active participation of adults in the coproduction of plans, ensuring the person's voice is included through the principles of personalisation and is at the centre of our work
- Work with individual adults to develop strength-based, outcome-focused care and support plans that promote independence, choice and control whilst upholding their dignity health and wellbeing to enable the adult with social care needs to fulfil their potential
- Discuss and assess the needs of complex cases
- When a social worker or other professional is already involved
- Keep other professionals informed of developments and alert them to situations where an adult is at risk of harm or requires a more comprehensive assessment of needs
Specialist Intervention Team Lead
New River College-Medical
London
03.2022 - 08.2023
- Deliver trauma-informed training/mentoring to learning assistants and new staff on inclusion, behaviour management, safeguarding, positive handling and de-escalation strategies
- Devise action plans specific to targeted pupils' learning, social, emotional and mental health needs
- Select and prepare resources necessary to deliver learning activities, taking account of pupils' interests and language and cultural backgrounds
- Undertake risk assessments before learning activities are delivered at a pupil's home, local community, hospital classroom or on the school site
- Enhance pupil opportunity through the support of Advocacy, Pupil Passports, SEN Support Plans and Education, Health and Care Plans, working closely with the SENCO to ensure individuals' needs are met
- Establish constructive relationships and communicate with other agency professionals, in liaison with the inclusion team and teacher, to ensure the achievement and progress of pupils
- Use ICT effectively to support learning activities and develop pupils' competence and independence
SEND Learning Assistant
Anglo European School
Brentwood, Essex
09.2019 - 12.2020
- Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes
- Supported teachers in managing challenging student behaviour, conducting progress meetings to provide feedback and recommend appropriate action
- Coordinated pupil plans and records using the School Information Management System
- Monitored and documented students' academic progress, enabling accurate development reporting
- Reported on pupil progress and attainment, in line with the national curriculum goals
- Invigilated tests and exams with excellent planning and procedural knowledge
- Created a sensory, safe and tranquil therapy room to reduce the impact of possible sensory overload in the school environment
- Promoted inclusive learning activities adapted to diverse pupil needs
- Delivering British Sign Language lunchtime sessions
- Delivered additional learning support opportunities to small student groups, enabling improved academic confidence
- Maximised student engagement and receptive learning by educating students using individualised instructional approaches such as Toe by toe-sensory reading resources
- Encouraged students to work together to complete projects and solve problems
- Lego therapy interventions
Events & School Intervention Workshop Manager
Rhoda's' Cakes
London
09.2014 - 09.2019
- Managed several event accounts-extracurricular school contracts and budgets
- Maintained master calendar of events and organised volunteers
- Hired temporary event staff based on budgets, event size and specialised skills required, from initial planning to successful completion
- Maximised student engagement, employing education and baking skills to incorporate fun and learning into recreational activities
- Liaised with clients to determine bespoke cake requirements, building long-lasting relationships to generate repeat business
- Employed special educational strategies and techniques to develop student language skills, ESL (English as a Second Language)
- Collaborated with staff to plan and schedule lessons for Hard-to-Reach students
- Facilitated smooth running of programmes by preparing activity-related documentation, including supply lists and behavioural reports
- Implemented programmes of activities for groups of 10+ students aged KS2-KS4
- Ensured adequate preparation and set up for on-site activities, carrying, lifting and moving activity equipment between play locations
Chair Parent Committee
Shoreditch Park Primary School
London
09.2013 - 07.2019
- Collaborate with senior staff members, headteacher, safeguarding lead and business finance manager
- Organise and attend weekly meetings, bridging the communication gap between parents and teachers
- Formulate sponsorship letters for corporate and local businesses to generate donations for fundraiser events
- Raise funds and strengthen the school community
- Promote change in the educational environment
- Created budgetary planning, keeping operations in line with PTA (Parent Teacher Association) guidelines
- Represented the school publicly at events, meetings and the local community
Access & Assessment (CAF) lead
The point One-Stop-Shop
Woolwich, Greenwich
03.2010 - 03.2011
- The first point of contact for early identification to support young people 16-19 (25 SEN) with complex needs
- Initiated appropriate action for young people's well-being concerns in line with The Points safeguarding regulations
- Ensured strict confidentiality of service users' information through the secure and appropriate filing and storage of CAF documents
- Sensitively supported young people navigating complex social/economic situations, offering a safe space to talk and providing relevant assistance
- Signpost to the relevant intervention team, Social Services, Housing, Sexual Health, Drug & Alcohol, Connexions and Wellbeing
- Analyse, track, review and record logistical data
Engagement Officer NEET
PAYP-Hackney Youth Services
Hackney
07.2007 - 03.2008
- Community outreach work with gangs and truant KS3-KS4 young people to access education, employment or training provisions
- Supported young people and their families' integration into the community to maximise successful outcomes
- Liaised with families and caregivers, to minimise barriers to access services for asylum seekers, ESL, not eligible for benefits and non-English speakers
- Maintained confidential case documentation in line with data protection regulations
- Provided support to young people and signposted community resources and local charities
- Consulted with a multidisciplinary team of professionals to optimise plans for complex cases
- YOT, PRU's councillors and legal representatives
- Analysed assessment findings to action necessary education and training adaptations
- Created targeted support programmes based on client interviews and assessments
- Promoted independence and positive well-being when working with vulnerable adults and children
SEND Coordinator of Peer Mentoring Project
Huddleston Centre
Lower Clapton, Hackney
03.2006 - 07.2007
- Promoted the launch of the Peer Mentor project via multiple media platforms
- Head of the recruitment process
- Conduct initial assessments and introductory meetings with the service user and their parents/guardians
- Line managed sessional workers and volunteers
- MIDAS trained-Plan schedule minibus pick-up and drop-off routes
- Create a weekly schedule promoting independent, fun activities for peer mentors
- Worked with project teams to define realistic outcomes, deadlines and budgets by The National Lotto guidelines
- Enhanced project transparency and accountability with rigorous evaluation and record-keeping
Lead Coordinator Pupil Referral Unit
Community Links
Canning Town, Newham
04.2005 - 02.2006
- Managed teaching and learning development to better student attainment standards
- Challenged areas of poor performance for raised teaching standards
- Enriched learning environments to stimulate student learning and achievement
- Promoted extra-curricular activities aligned with educational targets
- Modernised instructional plans and educational approaches to enhance student learning
- Led and motivated teaching and support staff to continuously improve knowledge and abilities for optimum student education and support
- Conferred with educators to identify current classroom concerns and diversify instructional strategies
Exam Invigilator
City & Islington College
Islington
03.2005 - 08.2005
- Prevent unauthorised access by verifying ID documentation and recording all student information
- Maximised the Exams Officer's productivity by assisting in the preparation of, exam college and papers
- Improved student concentration by removing distractions, retrieving mobile phones and monitoring college traffic
- Facilitated statistical moderation by accurately recording candidate data with IT software
- Minimised exam disruptions by handling student queries in a quiet unobtrusive manner
Occupational Therapy Administrator
Lambeth Social Services
Lambeth
03.2004 - 03.2005
- Order adaptive equipment from social workers and Occupational therapists' recommendations
- Oversaw staff correspondence, record tracking and data communications, effectively automating office operations
- Received and screened high-volume internal and external communications, including calls, emails and mail
- Entered data and invoices into the software system quickly and accurately
- Responded to telephone enquiries from Help the Aged, charitable agencies and members of the public
Volunteer Mentor
Dalston Youth Project
Dalston, Hackney
03.2001 - 03.2003
- Executed community programmes aimed at teenagers and young adults
- Role-modelled positive behaviour and interpersonal skills
- Attended necessary training to maintain regulatory compliance
- Safeguarded young people in line with national guidelines
- Supervised outdoor residential weekend programme
- Collaborated with a group of volunteers to run young person-centred youth clubs
- Partnered with local charities, schools and organisations to improve service accessibility
- Advocated on young people's behalf
- With social workers, probation officers, and teachers
Bank Clerk
Lloyd's TSB
Knightsbridge, City of Westminster
03.2001 - 03.2003
Customer Service Advisor
Evans
Marble Arch, City of Westminster
05.1997 - 06.2001
Education
Studied Social Work - social Work
Middlesex University of London
London, ENG 07.2023 - 08.2024
Master of Arts - Special Educational Needs
University of East London
London, ENG 10.2018 - 05.2020
Bachelor of Arts - Psychosocial Studies
Birkbeck, University of London
London, ENG 09.2015 - 05.2018
NVQ Level 3 - Counselling Studies
Shoreditch College
09.2003 - 05.2004
NVQ Level 2 - Beauty Therapy
Newham College
09.1997 - 05.1999
GCSEs - 11 B-C
Skinners Company School for Girls
09.1992 - 05.1997
Skills
- Leadership
- Organised
- Trauma-informed
- Case Advocacy
- Excellent interpersonal skills
- Safeguard Lead
- Critical thinker
- Culturally Competent
- Training
- SIMS
- CPOMS
- Microsoft
- Excel
- Word
- PowerPoint
- Write reports
- Maintain records
- Attend meetings
- Participate in case discussions
- Multi-disciplinary assessments
- Contribute to safeguarding processes
- Annual reviews
- Apply legislation
- Safeguarding
- Policies
- Working practices
- Creative problem solving
- Finding solutions
Timeline
Disability Learning Support Team Lead
Westminster University
11.2024 - Current
Studied Social Work - social Work
Middlesex University of London
07.2023 - 08.2024
Social Work Apprentice ADULT Mental Health
Brent Council
07.2023 - 08.2024
Specialist Intervention Team Lead
New River College-Medical
03.2022 - 08.2023
SEND Learning Assistant
Anglo European School
09.2019 - 12.2020
Master of Arts - Special Educational Needs
University of East London
10.2018 - 05.2020
Bachelor of Arts - Psychosocial Studies
Birkbeck, University of London
09.2015 - 05.2018
Events & School Intervention Workshop Manager
Rhoda's' Cakes
09.2014 - 09.2019
Chair Parent Committee
Shoreditch Park Primary School
09.2013 - 07.2019
Access & Assessment (CAF) lead
The point One-Stop-Shop
03.2010 - 03.2011
Engagement Officer NEET
PAYP-Hackney Youth Services
07.2007 - 03.2008
SEND Coordinator of Peer Mentoring Project
Huddleston Centre
03.2006 - 07.2007
Lead Coordinator Pupil Referral Unit
Community Links
04.2005 - 02.2006
Exam Invigilator
City & Islington College
03.2005 - 08.2005
Occupational Therapy Administrator
Lambeth Social Services
03.2004 - 03.2005
NVQ Level 3 - Counselling Studies
Shoreditch College
09.2003 - 05.2004
Volunteer Mentor
Dalston Youth Project
03.2001 - 03.2003
Bank Clerk
Lloyd's TSB
03.2001 - 03.2003
NVQ Level 2 - Beauty Therapy
Newham College
09.1997 - 05.1999
Customer Service Advisor
Evans
05.1997 - 06.2001
GCSEs - 11 B-C
Skinners Company School for Girls
09.1992 - 05.1997
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