Shauna WALKER
Ystrad,Rhondda Cynon Taf
Summary
Highly skilled professional with a strong foundation in critical thinking, adaptability, and problem-solving. Demonstrates excellent people management and relationship-building abilities, complemented by outstanding active listening skills and compassionate nature. Adept at report writing and effective written and verbal communication, with a keen ability to observe situations and adapt as an effective team player.
I am keen to return to a role where I am able have a positive and supportive impact on an individuals life and to support a thriving organisation to deliver excellent customer service.
Overview
10
10
years of professional experience
Work History
Investigation manager
South Wales Fire and Rescue Service
Llantrisant , Rhondda Cynon Taf
10.2023 - Current
- Maintained up-to-date knowledge of legislation and policy changes.
- Managed case files effectively to ensure organised record-keeping system.
- Monitored investigative process compliance, ensuring legal standards were met at all times.
- Improved team performance by implementing continuous training programmes.
- Coordinated investigative teams for efficient case resolution.
- Prioritised high-risk cases to expedite resolutions and mitigate potential damage.
- Provided mentorship and guidance for junior team members, encouraging professional development.
- Ensured complete case documentation with thorough report writing.
- Maintained strict confidentiality whilst handling sensitive information during investigations.
- Analysed complex evidence for accurate case conclusions.
- Elevated staff morale through transparent leadership and clear communication strategies.
- Enhanced department efficiency by introducing new investigation tools and technologies.
- Established strong relationships with external stakeholders for successful collaborations on complex cases.
Fire Crime Practitioner
South Wales Fire and Rescue Service
04.2022 - 10.2023
- Dealt with anti-social behaviour effectively, restoring peace in affected communities.
- Ensured safer neighbourhoods with proactive crime prevention initiatives.
- Provided reassurance to victims of crimes, delivering initial support and guidance.
- Provided Fire Safety Advice along with escape plans and preventative methods to reduce the likelihood of deliberate or accidental fires indoors and outdoors.
- Working with partners to ensure our customers were receiving appropriate support and signposting where needed.
- Fostered stronger relationships between police and public through open dialogue and transparency.
- Facilitated neighbourhood watch programmes by working with community groups and volunteers.
- Increased trust within the community by providing a visible presence on the streets.
- Regularly patrolled designated areas on foot or bicycle, enhancing visibility and accessibility to the public.
- Successfully managed to decrease deliberate fires and assault on crews by 40%.
Post person
Royal Mail Group
Tonypandy, Rhondda Cynon Taf
06.2021 - 04.2022
- Delivered parcels and letters for enhanced customer convenience.
- Conducted doorstep collections from customers for added convenience.
- Sorted mail efficiently to ensure accurate deliveries.
- Followed all company policies, promoting a professional image at all times.
- Provided excellent customer service to enhance satisfaction levels.
- Managed high volume of mail, maintaining quality of service.
- Improved community relations by providing friendly, reliable service.
Police Officer
Gwent Police
Cwmbran, Torfaen County Borough
03.2017 - 06.2021
- Holding interviews with suspects, witnesses and victims in accordance to legislation.
- Diffused potentially volatile situations by employing verbal and non verbal communication skills.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Responded quickly to volatile emergency situations, maintaining calm and effective negotiations with irate suspects.
- Ensured appropriate management of customer dealings, providing empathy and support to victims while maintaining professional handling of suspects in line with regulations.
- Confronted and resolved emergency and non-emergency situations.
- Protected life and property through enforcement of regulations and laws.
Police community support officer
South Wales Police
Bridgend
09.2015 - 03.2017
- Integrated initiatives with work of community groups such as housing association and social care.
- Worked to reduce crime rates in my area.
- Advised my community on crime prevention strategies at PACT meetings and events.
- Performed general patrol services and provided traffic control.
- Collaborated with public service professionals such as Fire Service and ambulance to achieve an understanding of what was required from us at a major incident.
- Maintained calm, effective communication with members of the public in high-pressure situations, for optimal outcomes.
Education
A-Levels -
Ysgol Gyfun Cymer Rhondda
Porth, Rhondda Cynon TafGCSEs -
Ysgol Gyfun Cymer Rhondda
Porth, Rhondda Cynon TafSkills
- Critical thinking abilities
- Adaptability
- Report writing
- Excellent people management
- Compassionate
- Outstanding active listening skills
- Ability to observe situations
- Adaptive team player
- Problem solver
- Relationship-building
- Written and verbal communication skills
Timeline
Investigation manager
South Wales Fire and Rescue Service
10.2023 - Current
Fire Crime Practitioner
South Wales Fire and Rescue Service
04.2022 - 10.2023
Post person
Royal Mail Group
06.2021 - 04.2022
Police Officer
Gwent Police
03.2017 - 06.2021
Police community support officer
South Wales Police
09.2015 - 03.2017
A-Levels -
Ysgol Gyfun Cymer Rhondda
GCSEs -
Ysgol Gyfun Cymer Rhondda
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