Shauna WALKER
Ystrad,Rhondda Cynon Taf
Summary
Highly skilled professional with a strong foundation in critical thinking, adaptability, and problem-solving. Demonstrates excellent people management and relationship-building abilities, complemented by outstanding active listening skills and compassionate nature. Adept at report writing and effective written and verbal communication, with a keen ability to observe situations and adapt as an effective team player.
I am keen to return to a role where I am able have a positive and supportive impact on an individuals life and to support a thriving organisation to deliver excellent customer service.
Overview
10
10
years of professional experience
Work History
Investigation manager
South Wales Fire and Rescue Service
Llantrisant , Rhondda Cynon Taf
10.2023 - Current
- Maintained up-to-date knowledge of legislation and policy changes.
- Managed case files effectively to ensure organised record-keeping system.
- Monitored investigative process compliance, ensuring legal standards were met at all times.
- Improved team performance by implementing continuous training programmes.
- Coordinated investigative teams for efficient case resolution.
- Prioritised high-risk cases to expedite resolutions and mitigate potential damage.
- Provided mentorship and guidance for junior team members, encouraging professional development.
- Ensured complete case documentation with thorough report writing.
- Maintained strict confidentiality whilst handling sensitive information during investigations.
- Analysed complex evidence for accurate case conclusions.
- Elevated staff morale through transparent leadership and clear communication strategies.
- Enhanced department efficiency by introducing new investigation tools and technologies.
- Established strong relationships with external stakeholders for successful collaborations on complex cases.
Fire Crime Practitioner
South Wales Fire and Rescue Service
04.2022 - 10.2023
- Dealt with anti-social behaviour effectively, restoring peace in affected communities.
- Ensured safer neighbourhoods with proactive crime prevention initiatives.
- Provided reassurance to victims of crimes, delivering initial support and guidance.
- Provided Fire Safety Advice along with escape plans and preventative methods to reduce the likelihood of deliberate or accidental fires indoors and outdoors.
- Working with partners to ensure our customers were receiving appropriate support and signposting where needed.
- Fostered stronger relationships between police and public through open dialogue and transparency.
- Facilitated neighbourhood watch programmes by working with community groups and volunteers.
- Increased trust within the community by providing a visible presence on the streets.
- Regularly patrolled designated areas on foot or bicycle, enhancing visibility and accessibility to the public.
- Successfully managed to decrease deliberate fires and assault on crews by 40%.
Post person
Royal Mail Group
Tonypandy, Rhondda Cynon Taf
06.2021 - 04.2022
- Delivered parcels and letters for enhanced customer convenience.
- Conducted doorstep collections from customers for added convenience.
- Sorted mail efficiently to ensure accurate deliveries.
- Followed all company policies, promoting a professional image at all times.
- Provided excellent customer service to enhance satisfaction levels.
- Managed high volume of mail, maintaining quality of service.
- Improved community relations by providing friendly, reliable service.
Police Officer
Gwent Police
Cwmbran, Torfaen County Borough
03.2017 - 06.2021
- Holding interviews with suspects, witnesses and victims in accordance to legislation.
- Diffused potentially volatile situations by employing verbal and non verbal communication skills.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Responded quickly to volatile emergency situations, maintaining calm and effective negotiations with irate suspects.
- Ensured appropriate management of customer dealings, providing empathy and support to victims while maintaining professional handling of suspects in line with regulations.
- Confronted and resolved emergency and non-emergency situations.
- Protected life and property through enforcement of regulations and laws.
Police community support officer
South Wales Police
Bridgend
09.2015 - 03.2017
- Integrated initiatives with work of community groups such as housing association and social care.
- Worked to reduce crime rates in my area.
- Advised my community on crime prevention strategies at PACT meetings and events.
- Performed general patrol services and provided traffic control.
- Collaborated with public service professionals such as Fire Service and ambulance to achieve an understanding of what was required from us at a major incident.
- Maintained calm, effective communication with members of the public in high-pressure situations, for optimal outcomes.
Education
A-Levels -
Ysgol Gyfun Cymer Rhondda
Porth, Rhondda Cynon TafGCSEs -
Ysgol Gyfun Cymer Rhondda
Porth, Rhondda Cynon TafSkills
- Critical thinking abilities
- Adaptability
- Report writing
- Excellent people management
- Compassionate
- Outstanding active listening skills
- Ability to observe situations
- Adaptive team player
- Problem solver
- Relationship-building
- Written and verbal communication skills
Timeline
Investigation manager
South Wales Fire and Rescue Service
10.2023 - Current
Fire Crime Practitioner
South Wales Fire and Rescue Service
04.2022 - 10.2023
Post person
Royal Mail Group
06.2021 - 04.2022
Police Officer
Gwent Police
03.2017 - 06.2021
Police community support officer
South Wales Police
09.2015 - 03.2017
A-Levels -
Ysgol Gyfun Cymer Rhondda
GCSEs -
Ysgol Gyfun Cymer Rhondda
Similar Profiles
Benjamin AllenBenjamin Allen
Senior Firefighter / Rescue Operator at Fire and Rescue New South WalesSenior Firefighter / Rescue Operator at Fire and Rescue New South Wales
Gareth JonesGareth Jones
Competent Retained Duty Firefighter NWFRS at North Wales Fire and Rescue ServiceCompetent Retained Duty Firefighter NWFRS at North Wales Fire and Rescue Service
Michael ShielsMichael Shiels
Firefighter at Mid and West Wales Fire and Rescue ServiceFirefighter at Mid and West Wales Fire and Rescue Service