Shauna O'Toole
Newbridge,Co.Kildare
Summary
A highly skilled professional with team leadership, customer-focused operations and expertise in inventory management. Demonstrates exceptional communication skills, resilience under pressure, and a proven ability to multitask effectively in dynamic environments. Recognised as Ireland's only Create Superuser, showcasing advanced technical proficiency and dedication to excellence. Adept at email correspondence and fostering collaborative team dynamics to achieve organisational goals. Committed to driving operational efficiency and delivering superior service outcomes. Have advanced from Showrooms Advisor to Team Leader over the span of 3 years of working with B&Q.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Showrooms Advisor
B&Q
Naas, Kildare
07.2021 - Current
- Completed Stepping Up training programme to Team Leader
- Completed Trading Responsibility Programme to Manager
- 3 events won in the last year for Showrooms
- Number 1 store across entire company in Showrooms in March 2024
- Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.
- Most recent event exceeded target by 6.7% and finishing second in the region in which I managed my team and event myself.
- Have taken the responsibility of running Showrooms department over the last 6 months in absence of Manager.
- Have taken responsibility of conducting triangle meetings with Unit Manager, team briefs, looking into the Showrooms Dashboard and ensuring all designs are correctly done and feeding back findings to staff and working together to ensure highest quality project possible.
- Handled Installations of projects, dealing with installers, quotations and the onboarding on installers. Also dealing with Installations Support teams and the head of Installations Ireland.
- Successfully delivered on tasks within tight deadlines.
- Can take good direction on tasks but can also work confidently independent on tasks. I will also always voice my opinion on matters and bring my ideas forward to senior members of management.
- Have attended multiple training days to do with Showrooms.
- Recognised as Ireland's only Create Superuser - have insights to our design tool and the first to hear of system issues and updates to systems.
Education
Level 6 - Animal Science
St.Conleths PLC
Newbridge 09.2019 - 05.2021
Level 5 - Horsemanship
St.Conleths PLC
Kildare 09.2023 - 05.2024
Skills
- Ireland's only Create Superuser
- Communication skills
- Resilience in stressful situations
- Multitasking capability
- Customer focus
- Team leader
- Inventory management
- First Aid Trained
- Fire Safety Champion
- MEWP Trained
Timeline
Level 5 - Horsemanship
St.Conleths PLC
09.2023 - 05.2024
Showrooms Advisor
B&Q
07.2021 - Current
Level 6 - Animal Science
St.Conleths PLC
09.2019 - 05.2021
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