Summary
Overview
Work history
Skills
Timeline
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Shauna McCarthy

Chorleywood,Hertfordshire

Summary

Experienced professional with expertise in financial reconciliation, health and safety compliance, and supplier management. Demonstrates strong capabilities in EPOS administration, venue operations oversight, and inventory management. Detail orientated individual who seeks opportunities to improve processes and practices. Excels with minimum supervision. Experience leading on projects and thrives under pressure and adapts to challenges. Motivated to achieve success through communication and helpful approach.

Overview

9
9
years of professional experience

Work history

Bar and Catering Deputy Manager

Delfont Mackintosh Ltd.
01.2023 - Current
  • Managed the day-to-day running of all supplier accounts, including diary management and the creation and maintenance of bespoke reporting.
  • Support venues with their financial reconciliations.
  • Liaised with IT and POS system to manage the fleet of hardware, authorising purchases where required and utilising MDM for best device healthcare.
  • Assisted the B&C Manager with yearly price reviews and benchmarking.
  • Supported B&C Manager to ensure a high standard of appearance is maintained at theatre bars and sale points.
  • Supported B&C manager to ensure H&S requirements are met to ensure any documents and records required to ensure compliance with internal policies and external regulations.

Bar & Catering Manager - Parental Leave Cover

Delfont Mackintosh Theatres Ltd.
12.2024 - 06.2025
  • Established strong relationships with vendors to ensure competitive pricing and act on behalf of venues when liaising with suppliers.
  • Update venues on changes to systems and operations including the creation and maintenance of all bar signage including, product POS and bar tariffs.
  • Lead on the administration of the EPOS system with a focus on liaising with the Finance team to ensure cost prices, categorisation and VAT rates are correct.
  • Act as first port of technical support for the POS system and on behalf of the Theatres and Finance when required and leading training.

House Manager/Duty Manager/Supervisor

Delfont Mackintosh Theatres Ltd.
05.2017 - 12.2022
  • Trained new staff members effectively, improving overall team performance.
  • Delivered exceptional customer service to patrons.
  • Delegated tasks efficiently to maximise productivity.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Established and maintained good relationships with Producers and Production teams.
  • Oversaw the preparation's, set-up and running of Press Night's, Gala Nights and Opening/Closing Nights of the west end's biggest shows.
  • Implemented health and safety regulations, ensured secure work environment.

Customer Experience Host

Marks & Spencer
07.2016 - 12.2016
  • Promoted loyalty schemes to regular customers.
  • Assisted customers with product selection for optimal retail experience.
  • Provided detailed information about products.
  • Updated knowledge of store's inventory regularly for informed customer assistance.
  • Resolved customer issues promptly for improved brand reputation.
  • Established customer budgets, style and requirements before conducting personal shopping appointments.

Skills

  • Financial reconciliation
  • Health and safety compliance
  • Supplier management
  • EPOS administration
  • Venue operations oversight
  • Inventory management
  • Technical support
  • Customer service
  • Team training

Timeline

Bar & Catering Manager - Parental Leave Cover

Delfont Mackintosh Theatres Ltd.
12.2024 - 06.2025

Bar and Catering Deputy Manager

Delfont Mackintosh Ltd.
01.2023 - Current

House Manager/Duty Manager/Supervisor

Delfont Mackintosh Theatres Ltd.
05.2017 - 12.2022

Customer Experience Host

Marks & Spencer
07.2016 - 12.2016

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Shauna McCarthy