Shauna Hanlon

Regulation, Compliance & Risk Management

• Work proactively to avoid Land Registry requisitions, maintaining a consistently low requisition rate.
• Prevent client complaints through excellent service, contributing to positive Trustpilot reviews.
• Avoid write‑offs by ensuring timely submission of SDLT returns and AP1 applications and balanced financial statements.

Client Advice, Reporting & Transaction Handling

• Advise clients on Survey and Valuation issues, supporting Band 2 objectives.
• Check Search results and prepare detailed Reports to Clients.
• Review and report on Mortgage Offers (excluding BTL/Company).
• Report to lenders on issues relating to Freehold titles, searches, gifts, or related matters.
• Prepare Demands & Needs documents for sale and purchase files and advise on relevant policies.
• Draft and approve Contract Riders, retentions, and apportionments.

Freehold & Unregistered Transaction Expertise

• Independently handle Unregistered Sale transactions, including enquiries.
• Manage Freehold Sale transactions, including title checks, enquiries, and reporting.
• Check lenders’ requirements against the UK Finance Mortgage Lenders’ Handbook.

Management Company & Estate Rentcharge Work

• Review and report on Freehold Management Company titles.
• Raise Management Company enquiries and review FME1 packs.
• Identify and report Estate Rent Charges to clients and lenders.
• Approve Deeds of Variation relating to Estate Rent Charges.

Land Registry, Drafting & Specialist Work

• Draft Statements of Truth and Statutory Declarations.

Shared Ownership & Staircasing

• Handle staircasing to 100% during simultaneous sale transactions.
• Manage staircasing SDLT calculations and submissions for linked transactions.

Complex & Higher‑Level Files

• Manage all aspects of Freehold Management Company Sale transactions with minimal supervision.

Training & Mentoring

• Act as a Mentor for new starters, providing guidance and support.
• Assist with training and development of junior staff in title checking, enquiries, and reporting.

• Case Handler for sale and purchase matters facilitating both to exchange and completion.
• Handled Freehold, Leasehold, Shared Ownership and Staircasing, all from a sale perspective with little supervision.
• Supported conveyancers on purchase matters by preparing files with property searches, Map Search, Solicitor checks, drafting the SDLT submission for review, drafting financial statements and amending Mortgage Deeds
• Submitting AP1s in efficiently upon receipt of seller documents.

Managed comprehensive debt recovery for mortgage lenders, utilising legal frameworks to execute property repossessions efficiently.