Shauna Doyle

Supported several different businesses, which include industries such as health and social care services, social enterprises, and the cleaning industry, with tasks that include:

• Business reviews, support, and action planning

• Quality Management - ISO Standards applied

• Impartial Investigation Officer

• Service Improvement Plans

• System research & implementation

• Training delivery including Leadership programmes

• Data Inputs & Analysis

• Recruitment, onboarding & inductions

• Payroll processing

• Virtual Administration Support

• Health & Safety Support

Core responsibilities included:

• Led internal audits to ensure regulatory adherence.
• Trained staff, resulting in a culture of continuous improvement.
• Developed key performance indicators for quality measurement.
• Ensured consistent product delivery with thorough inspection protocols.
• Conducted risk assessments to mitigate potential issues.
• Managed document control system, ensuring accurate records maintenance.
• Fostered client satisfaction by addressing and resolving complaints promptly.
• Implemented corrective actions to address non-compliance issues, enhancing overall performance.
• Audited contracts and agreements, ensuring all terms met relevant guidelines.
• Enhanced operational efficiency by implementing robust quality management systems.

In this role, I assumed responsibility for overseeing the comprehensive establishment and development of a supported living service tailored for adults with learning disabilities, concurrently fulfilling the role of a registered manager. Key responsibilities comprised:

• formulating and executing business plans, developing and implementing growth strategies
• Collaborating with the finance director to devise budgetary plans and managing financial requisites.
• Crafting and implementing policies and protocols
• Providing support to the marketing department for campaign initiatives
• Architecting and implementing the supported living framework and operational model
• Upholding standards of quality and compliance for the service.
• Procuring and executing contractual agreements
• Holding ultimate accountability for operational management, encompassing recruitment, induction, training, and operational support
• Orchestrating transitions to community settings
• Crafting and maintaining comprehensive care, support, and risk management plans
• Collaborating within a multidisciplinary environment alongside core professionals
• Ensuring alignment with regulatory and legislative obligations, and instituting systems and procedures to demonstrate adherence.
• Achieved team collaboration with regular staff meetings and feedback loops.
• Conducted employee training programmes to enhance skill sets.
• Prioritised client satisfaction through the delivery of high-quality services.
• Negotiated contracts with vendors, securing optimal pricing and terms.
• Formulated strategic plans, driving company growth and expansion.
• Devised contingency plans, preparing for potential crises or disruptions.
• Analysed and resolved complex resource management issues for optimised scheduling.
• Led and managed administrative staff to maintain smooth daily operations.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.

In my previous role, I was responsible for delivering a high-quality service to adults with learning disabilities within a supported living setting. My core responsibilities included:

• The recruitment, induction, and training of all employees, which involved leading appraisals, providing supervision, and ensuring continuous learning and professional development
• Ensured the effective management of the service budget by allocating appropriate resources
• Ensuring compliance with all relevant legislation, regulations, and governance bodies was also within my purview
• Overseeing compliance with health and safety and medication procedures, including quality monitoring
• Maintaining regular communication with the individuals we supported and their families to facilitate collaborative decision-making
• Leading and participating in care management reviews and working within a multidisciplinary team
• Creation and updating care and support plans regularly, as well as conducting routine reviews of risk assessments, restrictive practice agreements, and financial capability assessments.
• Managed customer complaints for improved business reputation.
• Coordinated staff development training to improve overall service delivery.
• Established clear lines of communication between management and staff, fostering a harmonious working environment.
• Led team meetings to set performance goals and review progress regularly.

In my previous role, I supported the service manager in delivering a high-quality service to adults with learning disabilities, within a supported living setting. My core responsibilities included:

• Recruitment, induction, and training of all employees, which involved leading appraisals, providing supervision, and ensuring continuous learning and professional development.
• Ensured the effective management of the service budget through appropriate resource allocation and effective management.
• Ensured compliance with all relevant legislation, regulations, and governance bodies
• Oversaw compliance with health, safety, and medication procedures, including quality monitoring.
• Maintained regular communication with the individuals we supported, and their families, to facilitate collaborative decision-making.
• Leading and participating in care management reviews and working within a multidisciplinary team.
• Managed customer complaints for improved business reputation.
• Implemented a new feedback system for more efficient performance reviews.
• Established clear lines of communication between management and staff, fostering a harmonious working environment.
• Led team meetings to set performance goals and review progress regularly.

Within the temporary role I held, I was tasked with implementing systems and processes within a conventional domiciliary service to ensure compliance and consistency in alignment with RQIA and NISCC standards. Duties included:

• Introducing appropriate and more efficient recruitment, training, supervision, and guidance for all employees.
• Coordinated care plans for improved patient outcomes.
• Implemented protocols to enhance team efficiency.
• Maintained detailed records, ensuring accurate documentation.
• Cultivated positive relationships with multidisciplinary teams to improve care.
• Managed staff rotas for optimal coverage during peak periods.
• Streamlined processes to increase operational effectiveness.
• Facilitated training sessions, enhancing staff competence and knowledge base.
• Collaborated with healthcare professionals for comprehensive patient treatment plans.
• Ensured compliance with health and safety regulations, maintaining safe working environment.
• Assessed patient needs to develop individualised care plans.
• Advocated on behalf of patients, protecting their rights and dignity.
• Handled sensitive information confidentially respecting privacy laws and regulations.
• Conducted risk assessments regularly, minimising potential hazards in the work setting.
• Adhered to health and safety requirements in all aspects of care.
• Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks.

In my previous role, I supported the service manager in delivering a high-quality service to adults with learning disabilities, within a supported living setting. My core responsibilities included:

• Recruitment, induction, and training of all employees, which involved leading appraisals, providing supervision, and ensuring continuous learning and professional development.
• Ensured the effective management of the service budget through appropriate resource allocation and effective management.
• Ensured compliance with all relevant legislation, regulations, and governance bodies
• Oversaw compliance with health, safety, and medication procedures, including quality monitoring.
• Maintained regular communication with the individuals we supported, and their families, to facilitate collaborative decision-making.
• Leading and participating in care management reviews and working within a multidisciplinary team.
• Managed customer complaints for improved business reputation.
• Implemented a new feedback system for more efficient performance reviews.
• Established clear lines of communication between management and staff, fostering a harmonious working environment.
• Led team meetings to set performance goals and review progress regularly.

Within this role I was responsible for caring for those within a Nursing Home setting. I cared for those with learning disabilities, physical disabled, acquired brain injuring and elderly. My main responsibilities were to:

• Provided emotional support to service users, improving their mental wellbeing.
• Assisted in daily living activities for enhanced service user comfort.
• Helped with personal care tasks, promoting hygiene and cleanliness amongst service users.
• Delivered excellent customer service by addressing concerns of service users & families.
• Organised recreational activities for improved social interaction amongst residents.
• Ensured safe environment by maintaining orderliness and cleanliness in the facility.

Within this role I was responsible for caring for those within a Nursing Home setting. I cared for those with physical disabilities, acquired brain injuring, and elderly. My main responsibilities were to:

• Provided emotional support to service users, improving their mental wellbeing.
• Assisted in daily living activities for enhanced service user comfort.
• Helped with personal care tasks, promoting hygiene and cleanliness amongst service users.
• Delivered excellent customer service by addressing concerns of service users & families.
• Organised recreational activities for improved social interaction amongst residents.