Sport , trading , fantasy sports and reading
Shaun Overy
Community Manager/product Support
WEMBLEY,united kingdom
Summary
Dedicated Community Manager with 20 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
15
15
years of professional experience
Work History
Community Manager and Product Support
scout gaming group / fanteam
bergen
01.2021 - Current
- Gained feedback useful in collaborating with business leaders to devise solutions.
- Liaised with diverse community agencies to serve as client advocate and provide continuity of care.
- Managed community within established cost constraints.
Picker / Stocker
amazon
hemel hempstead
10.2019 - 01.2020
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Quickly and properly wrapped and boxed [Type] and [Type] items, maintaining uniformity to meet fulfillment targets.
- Scanned packages and boxes and moved to loading dock for shipment.
- Pulled orders quickly to maintain demanding productivity goals.
Cluster Support Manger / Shop Manager
gala coral
london
05.2006 - 02.2019
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed inventory control, cash control and store opening and closing procedures.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Education
No Degree - Maths
Denes High School
Lowestoft , Suffolk 04.2001 -
No Degree - English
Denes High School
Lowestoft Suffolk 04.2001 -
Skills
Customer service and support
Production support
Staff Management
Policies and procedures
Strategic planning
Business planning
Coaching and mentoring
Team leadership and coaching
Relationship building and management
Product and service sales
Training and mentoring
Interests
Timeline
Community Manager and Product Support
scout gaming group / fanteam
01.2021 - Current
Picker / Stocker
amazon
10.2019 - 01.2020
Cluster Support Manger / Shop Manager
gala coral
05.2006 - 02.2019
No Degree - Maths
Denes High School
04.2001 -
No Degree - English
Denes High School
04.2001 -