Shaun Joyce
Barking,Essex
Summary
Accomplished Senior Sportsbook Analyst with extensive experience at Comeon LTD, specialising in data analysis, quality control, and operational improvement. Demonstrated expertise in utilising advanced Excel functions to manipulate large datasets and streamline data collection processes. Proven track record of mentoring junior analysts, facilitating training sessions, and ensuring compliance across all territories. Adept at crafting solutions to recurring issues through root cause analysis and developing comprehensive reports for stakeholder review. Previous experience as Head of Retail Trading at Coral Racing, managing a team of 20+ staff, overseeing recruitment, training, and performance reviews. Career goal: To leverage analytical skills and leadership experience to drive continuous improvement and innovation within the sports betting industry.
Overview
26
26
years of professional experience
Work History
Senior sportsbook analyst
Comeon LTD
London
08.2024 - Current
- Utilised advanced Excel functions to manipulate large datasets for insightful reporting.
- Implemented quality control measures for analytical processes, maintaining high standards.
- Mentored junior analysts, providing guidance and support to foster professional development.
- Streamlined data collection processes, significantly reducing errors and improving data quality.
- Analysed operational improvements against KPIs to measure progress.
- Crafted solutions to reoccurring issues by analysing root causes.
- Developed comprehensive reports summarising analytical findings for stakeholder review.
- Supported teams during implementations and produced clear instructions outlining changes.
- Facilitated training sessions on data analysis techniques for junior analysts.
- Compiled information about current workflows, job descriptions and structures to inform decision-making about potential improvements.
- Monitored current systems and staff activities to compile detailed and current information.
- Ensuring we are compliant in all territories.
- Ensuring Day to day tasks are completed to a high standard.
- Booking of all product to be onsite that day or the coming days.
- Senior on shift for all work related queries from the team and customer service.
Sportsbook Analyst
Comeon LTD
London
08.2019 - Current
- Analysed operational improvements against KPIs to measure progress.
- Crafted solutions to reoccurring issues by analysing root causes.
- Supported teams during implementations and produced clear instructions outlining changes.
- Helped organisations manage and implement change with minimal disruption to operations.
- Ensuring all athletes are age compliant
- Outlined detailed plans for improvement action and its implementation.
- Monitored industry trends to keep analysis methods current and relevant.
- Monitored current systems and staff activities to compile detailed and current information.
- Encouraged development of objectives, strategies and plans to fuel motivation.
- Customer profiling, ensuring we protect margin.
- Compilation of all boosts & special on a daily basis and managing the risk
Head Of Retail Trading
Coral Racing
Barking
04.2000 - 09.2012
- Responsible for laying of bets shops were not allowed to lat without PTL (2000 shops)
- Compilation of odds for greyhound trap challenges and horse racing challenges.
- Period report outlining the trading for the month
- Collaboration with other outside teams to ensure standards are being met
- Staff training and development, and managing expectations.
- Ensuring in-house technology was fit for purpose.
- Monitoring customers and grading accordingly.
- Closely monitored team performance, identifying improvements and managing change.
- Handled escalated complaints and concerns, deciding on best course of action.
- Resolved complaints on products, company issues and customer service to keep business operational.
- Managed a team of 20+ staff, fostering a collaborative environment to boost performance.
- Recruited, trained and supervised staff, conducting performance and process reviews to resolve work-related issues.
- Collaborated with the HR department on recruitment, selecting high-calibre candidates for various roles.
- Preparing work rota schedules for staff according to peak periods and holidays.
- Conducted competitor research to identify opportunities and determine potential threats.
- Reviewed financial reports to monitor performance metrics and adjust business strategies accordingly.
Skills
- Data analysis
- Microsoft Excel
- Root cause analysis
- Quality control
- Team collaboration
- Stakeholder communication
- Mentoring junior analysts
- Operational improvement
- Risk assessment
- Training facilitation
- Problem solving
- Compliance management
- Customer profiling
- Analytical mindset
- Process improvements
- Written and verbal communication
- Decision making under pressure
- Leadership effectiveness
- Customer Service
- Information gathering
- Relationship Management
- Statistical analysis
- Goal setting guidance
- Worker training
- Influencing others
- On-site observations
Timeline
Senior sportsbook analyst
Comeon LTD
08.2024 - Current
Sportsbook Analyst
Comeon LTD
08.2019 - Current
Head Of Retail Trading
Coral Racing
04.2000 - 09.2012