Shaun Joubert
Lydney,Glouces
Summary
Dedicated IT professional with extensive helpdesk experience, adept at hardware and software troubleshooting, software installation and upgrades, and navigating ticketing systems. Committed to enhancing time efficiency management and issue prioritisation to deliver optimal support solutions. Career goal: To leverage technical expertise in a dynamic IT environment to drive continuous improvement and user satisfaction.
Overview
17
17
years of professional experience
Work History
Level 1 Support Engineer
Numata Business IT
Randpark Ridge (SA)\London
10.2016 - Current
- Assisted customers remotely using various tools, ensuring prompt service delivery.
- Experienced with ticketing and RMM platforms (Autotask, Datto RMM, N-Central)
- Documentation of processes, vendor and user records
- Liaise with vendors for 3rd party support and warranty claims
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Assisted customers with software installations and configuration, including 1Password.
- Offered technical expertise to contribute to 2nd and 3rd line of support.
Project Manager & Lead Designer
Solar Academy of Sub-Saharan Africa (Trading as Tasol Solar)
Alrode
10.2015 - 10.2016
- Record manpower, tools, equipment and durations of extra to contract work
- Costing of contract variation work using agreed rate schedule
- Consolidate site instructions with related costing and quotations
- Maintaining and updating of project programs
- Revise program in terms of scope of work changes
- Integrate civil, E&I contractors and client activities/delays into project program
- Monitor and advise on critical tasks and milestones
- Planning and scheduling of resources for specific portions of work
- Provide progress reports to clients and other on-site contractors
- Maintain project programs and documentation files
- Create electronic copies of all project files
- Material control: Liaise with suppliers for deliveries to be in correct sequence
- Check all delivered materials and free issue mechanicals against delivery notes and bill of material
- Expedite outstanding items
- Arrange medicals, site induction and accommodation of new and existing employees
- Prepare information and documents for project meetings
- Advise site manager and supervisors regarding on-site (client specific) procedures and requirements
- Reported to: Operations Manager
Workshop Supervisor
Master Power Technologies
Strijdom Park
01.2015 - 07.2015
- Overall supervision of personnel in mechanical/electrical fitout workshop
- Planning availability of materials and equipment as per project schedules
- Daily reporting to Operations Manager regarding material and equipment requirements
- Consult other in-house departments' supervisors regarding availability of containers and materials
- Record daily progress/delays and update project programs
- Schedule and plan resources for various sections and tasks
- Interpretation of drawings
- Maintain updated drawing register
- Reported to: Operations Manager
Site Project Administrator (Various Sites)
August General Servicing (SA) (PTY) LTD
Alrode
02.2014 - 07.2014
- Record manpower, tools, equipment and durations of extra to contract work
- Costing of contract variation work using agreed rate schedule
- Consolidate site instructions with related costing and quotations
- Maintaining and updating of project programs
- Revise program in terms of scope of work changes
- Integrate civil, E&I contractors and client activities/delays into project program
- Monitor and advise on critical tasks and milestones
- Weekly time sheets and LOA schedules
- Resolve/advise employees with pay and time sheet queries
- Planning and scheduling of resources for specific portions of work
- Provide progress reports to the client and other on-site contractors
- Maintain project programs and documentation files
- Create electronic copies of all project files
- Maintain updated drawing register and archive old
- Material control: Liaise with workshop/suppliers for deliveries to be in correct sequence
- Check all delivered materials and free issue mechanicals against delivery notes and bill of material
- Manage lay-down area
- Expedite outstanding items
- Control, capture and reconciliation of petty cash expenses
- Arrange medicals, site induction and accommodation of new and existing employees
- Maintain and update personnel files
- Prepare information and documents for project meetings
- Take minutes of project meetings
- Advise site manager and supervisors regarding on-site (client specific) procedures and requirements
- Reported to: Site Manager
Web Developer
Comet Aviation Supplies
Germiston
10.2013 - 01.2014
- Responsible for the creation of website content
- Uploading content and product information to website
- Monitoring website activity such as daily views and sales and enquiries
- Reported to: Managing Member
Site Contract Administrator and E&I Planner (Sasol Secunda)
B&W Instrumentation and Electrical LTD
Germiston
09.2012 - 10.2013
- Creating of schedules against which work progress is measured and maintained
- Updating of schedules on a monthly or weekly basis to track progress for invoicing
- Attend progress meetings with client
- Controlling of daily diaries, recording daily man hours, progress and delays for the day and amount of employees present on site
- Assist Site manager with quantity surveying for monthly invoicing
- Assist Site Manager with the day to day running of the site
- Reported to: Site Manager
Sales Consultant
Cell C
Alberton
01.2012 - 06.2012
- Company Overview: (Alberton)
- Selling of service contracts for phones and modems
- Upgrading of existing contracts
- Advise client on products and services offered
- Assist clients with queries relating to products and services offered
- Reported to: Branch Manager
Sales Consultant
Vodacom 4U
Alberton
07.2011 - 12.2011
- Selling of service contracts for phones and modems
- Upgrading of existing contracts
- Advise client on products and services offered
- Assist clients with queries relating to products and services offered
- Reported to: Branch Manager
Assistant to General and Technical Managers and ISO 9001 and 18001 Internal Auditor
Fabrication Services and Plant Maintenance cc
Modderfontein
01.2008 - 06.2011
- Create bills of quantity for procurement
- Create material cutting lists for workshop cutting
- Monitor fabrication job schedules and advise management of progress/delays
- Monitor deliverables from sub-contractors (machined items etc.)
- Liaise with steel and plate suppliers regarding lead times and delivery dates
- Monitor work in progress
- Schedule transport for delivery of fabricated items
- Internal ISO auditor - perform regular audits to ensure company compliance in accordance with international quality and safety standards set by TUV Rheinland
- Correspondence between clients/suppliers and management
- Assisting management with progress invoicing and tenders
- Material and parts procurement
- Reported to: General and Technical Managers
Education
High School Diploma -
Marais Vijoen High School
Alberton, South Africa12.2007
Some College (No Degree) - Law
Univerity of South Africa
Pretoria12.2009
Skills
- Hardware troubleshooting
- Service-Level agreements compliance
- Issue prioritisation
- Time efficiency management
- Ticketing system navigation
- Software installation and upgrades
- Communication excellence
- Familiarity with operating systems
- Microsoft office suite proficiency
- Technical aptitude
- Helpdesk experience
- Efficient escalation handling
Languages
English
Native
Afrikaans
Native
Timeline
Level 1 Support Engineer
Numata Business IT
10.2016 - Current
Project Manager & Lead Designer
Solar Academy of Sub-Saharan Africa (Trading as Tasol Solar)
10.2015 - 10.2016
Workshop Supervisor
Master Power Technologies
01.2015 - 07.2015
Site Project Administrator (Various Sites)
August General Servicing (SA) (PTY) LTD
02.2014 - 07.2014
Web Developer
Comet Aviation Supplies
10.2013 - 01.2014
Site Contract Administrator and E&I Planner (Sasol Secunda)
B&W Instrumentation and Electrical LTD
09.2012 - 10.2013
Sales Consultant
Cell C
01.2012 - 06.2012
Sales Consultant
Vodacom 4U
07.2011 - 12.2011
Assistant to General and Technical Managers and ISO 9001 and 18001 Internal Auditor
Fabrication Services and Plant Maintenance cc
01.2008 - 06.2011
High School Diploma -
Marais Vijoen High School
Some College (No Degree) - Law
Univerity of South Africa
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