Shaun Grove
Cumnock,South Ayrshire
Summary
Results-driven Food and Beverage Manager with knack for enhancing customer satisfaction and operational efficiency. Boosted team morale and streamlined service processes, leading to improved guest experiences and increased revenue. Skilled in staff training, inventory management, and fostering collaborative work environment.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Food & beverage manager
The thistle Inn
Cumnock
03.2024 - Current
- Enhanced customer satisfaction by implementing innovative food and beverage menus.
- Oversaw all operations for smooth service during peak hours.
- Collaborated with kitchen staff to ensure high-quality meal preparation and presentation.
- Devised marketing strategies for increased patronage during holidays and special events.
- Streamlined inventory management processes, reducing waste whilst maximising profit margins.
- Conducted regular inspections of restaurant facilities to maintain health and safety compliance.
- Fostered a positive work environment that encouraged teamwork and improved morale amongst staff members.
- Mediated customer complaints with tact and professionalism, preserving the establishment's reputation.
- Introduced seasonal menu changes that reflected local produce availability whilst keeping patrons interested.
- Optimised table arrangements to enhance dining experience and increase seating capacity during peak hours.
Shop manager
VPZ
Ayr
01.2022 - 01.2024
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
- Conducted regular staff appraisals for performance improvement opportunities identification,.
- Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
- Enhanced customer service by training staff in effective communication and problem solving.
- Managed store inventory to ensure adequate stock levels at all times.
- Boosted overall sales performance through implementation of effective merchandising strategies.
- Developed positive team culture, resulting in increased staff satisfaction and lower turnover rates.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Oversaw business staffing and training, building successful, customer-focused team.
- Evaluated products to select mix meeting current customer demand.
Logistics manager
Heart home Removals
Glasgow, Glasgow City
01.2019 - 03.2022
- Streamlined operations by utilising industry-specific software.
- Coordinated transport schedules for improved delivery efficiency.
- Achieved higher warehouse productivity with effective staff training.
- Planned logistics routes to optimise fuel consumption.
- Managed inventory levels, reducing product wastage.
- Implemented cost-saving measures by negotiating with suppliers.
- Improved customer satisfaction for repeat business through strategic planning of delivery times and routes.
- Used analytical skills to troubleshoot operational issues resulting in smoother processes.
- Developed contingency plans to minimise disruption during unexpected events.
- Reduced order processing time with implementation of automated systems.
- Led team meetings to communicate logistics objectives clearly and effectively.
- Liaised directly with clients, enhancing relations and service excellence.
- Collaborated cross-functionally, fostering cohesive working environment.
- Cultivated relationships with freight forwarders to ensure timely deliveries.
Education
Certificate of Higher Education - Sport Science
University of Glasgow
Glasgow 03.2016 - 03.2018
Skills
- Cash handling
- Customer Service
- Calm under pressure
- Business administration
- Team building
- Financial reporting
- Strategic planning
- Quality Control
- Conflict Resolution
- Order processing
- Staff training
- Budget management
- Food safety compliance
- Sales strategy development
Timeline
Food & beverage manager
The thistle Inn
03.2024 - Current
Shop manager
VPZ
01.2022 - 01.2024
Logistics manager
Heart home Removals
01.2019 - 03.2022
Certificate of Higher Education - Sport Science
University of Glasgow
03.2016 - 03.2018
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