Shaun Fuesdale
Manchester,Greater Manchester
Summary
I have been in the Experience Design role that has given me hands-on experience in fast-paced programme delivery environments. I have been able to adapt to leading on multiple projects at once and I am able to switch focus between different projects as priorities change.
I have a passion for inclusivity and have spent the last year supporting the corporate consumer area as an ally ambassador. I host regular catch ups with multiple teams in corporate, where I provide details of events in the D&I calendar and lead open discussions around the topics.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work history
Experience Design Professional
EE
Manchester, Greater Manchester
2021.11 - Current
- Supports the design of the customer and colleague experience for new capabilities, products and propositions that are deployed into assisted sales channels
- Support the design of large scale customer change programmes through data analysis, documentation and other areas of design support
- Carry out experience design for smaller scale customer change projects independently
- Carry out targeted analysis to understand and leverage market insights to underpin best-practice experience design •
- Report, track, analyse and continuously improve change programmes performance
- Translate complex ideas into visually engaging and accessible design elements for effective communication
- Highlight any risks that could have a negative impact to a customer or guides journey and provide guidance on contingency routes
- Engage with store leaders and guides, gathering feedback on product or service launches I have been involved in
- Engage with director level stakeholders
- Produce high quality presentations that I deliver to stakeholders from director level to store entry level
- Demonstrate excellent organisation and time management skills to complete projects to strict deadlines.
- Review current industry trends and work findings into designs.
Store Manager
EE
York, East Yorkshire
2016.10 - 2021.11
- Optimised store performance through continuous evaluation of guide conversations with customers and identifying improvement opportunities.
- Completed opening and closing procedures each day.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Challenged and inspired team members to achieve business results.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Assisted in recruiting, hiring and onboarding store staff.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Created a safe workplace environment where customers and guides could feel included and unafraid to be their authentic selves
Sales Coach
EE
Newcastle, North Tyneside
2014.01 - 2016.10
- Delivered training in classroom environment and on one-to-one basis.
- Utilised appropriate technology to deliver effective coaching and assess learner journey.
- Developed and sustained strong working relationships with learners and colleagues.
- Tailored training plans to individuals strengths and weaknesses to maximise results.
- Provided both verbal and written feedback to enhance quality of learning.
- Liaised with managers and staff to identify additional coaching and training needs.
- Understood individual learning needs to enhance knowledge retention and performance.
Education
A-Levels - Performing Arts
South Tyneside College
South Tyneside 1998.09 - 2000.07
A-Levels - Information Technology
St Josephs RC Sixth Form College
Hebburn, South Tyneside 1996.09 - 1998.07
A-Levels - English Language
St Josephs RC Sixth Form College
Hebburn, South Tyneside 1996.09 - 1999.07
GCSEs -
St Josephs RC school
Hebburn, South Tyneside 1991.09 - 1996.07
Skills
- Ability to effectively plan
- Teamwork skills
- Research skills
- Tech-savvy
- Problem-solving
- Adaptability
- People Management
Timeline
Experience Design Professional
EE
2021.11 - Current
Store Manager
EE
2016.10 - 2021.11
Sales Coach
EE
2014.01 - 2016.10
A-Levels - Performing Arts
South Tyneside College
1998.09 - 2000.07
A-Levels - Information Technology
St Josephs RC Sixth Form College
1996.09 - 1998.07
A-Levels - English Language
St Josephs RC Sixth Form College
1996.09 - 1999.07
GCSEs -
St Josephs RC school
1991.09 - 1996.07