Shaun Frain
DEWSBURY,West Yorkshire
Summary
Dedicated professional with a strong foundation in customer service, staff supervision, and team development. Demonstrates exceptional time-management, effective communication, and decision-making skills while maintaining a positive attitude and patience under pressure. Adept at fostering customer interaction and ensuring cleanliness standards are upheld. Committed to leveraging self-motivation and leadership abilities to drive operational excellence and support organisational growth.
Overview
35
35
years of professional experience
Work History
Handyman
Self Employed
Dewsbury, Kirklees
04.2024 - Current
- Assembled furniture for tenant convenience.
- Maintained property conditions by performing routine repair tasks.
- Executed general maintenance tasks, including plumbing repairs, electrical troubleshooting and carpentry work.
- Politely interacted with members of public, providing information and advice where appropriate.
- Removed and repaired carpet and wood flooring.
- Installed new light fixtures for better lighting conditions in property.
- Attended to wide range of time-critical jobs on short notice.
- Set up new fencing and maintained existing fence rows through regular care.
- Carried out general gardening tasks, enhanced outdoor appearance of properties.
- Performed planned maintenance to keep facilities in proper working order and detect repair needs.
- Revamped old furniture with refurbishing skills.
- Installed and repaired fixtures, fittings and appliances to maintain functional living environment.
- Maintaining and cleaning ponds and filtration systems including water testing
- Installation of pumps and UV systems and associated piping requirements
Publican
self employed
Dewsbury, West Yorkshire
11.2008 - 03.2024
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Assessed customer feedback regularly, leading to improved services over time.
- Handled cash transactions quickly, ensuring accuracy at all times.
- Managed beverage stocks for smooth operations during peak hours.
- Performed regular maintenance checks on pub facilities for uninterrupted service delivery.
- Adhered strictly to licensing laws, contributing to safe operation of pub business.
- Trained new staff members in bar duties, enhancing their skills and performance.
- Ensured pleasant atmosphere by arranging live music events on weekends.
- Kept staff motivated to provide excellent service during busy periods.
Area sales manager
Polypipe
Doncaster, South Yorkshire
11.2006 - 03.2009
- Built long-term relationships with customers and generated referrals from existing clients.
- Generated new leads and opportunities to maximise revenue.
- Analysed sales reports to identify trends and update strategies.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Fostered positive relationships with customers to enhance loyalty and retention.
Sales/specification manager
Vaillant UK
Belper, Derbyshire
03.2004 - 11.2006
Bathroom installer/plumber
Self employed
Nationwide
08.2001 - 02.2004
Regional sales manager
Broughton Crangrove
Accrington, Lancashire
10.1998 - 08.2001
Area sales manager
AHED
Ossett, West Yorkshire
12.1989 - 02.1998
Education
Institute of Management diploma - Management
Batley business centre
Dewsbury /1996 - /1997
BTec National diploma - Management
Dewsbury College
Dewsbury /1987 - /1988
Skills
- Positive attitude
- Time-management
- Customer Service
- Cleanliness
- Self-motivation
- Patience under pressure
- Effective communication
- Staff supervision
- Customer interaction
- Decision making
- Team development
Timeline
Handyman
Self Employed
04.2024 - Current
Publican
self employed
11.2008 - 03.2024
Area sales manager
Polypipe
11.2006 - 03.2009
Sales/specification manager
Vaillant UK
03.2004 - 11.2006
Bathroom installer/plumber
Self employed
08.2001 - 02.2004
Regional sales manager
Broughton Crangrove
10.1998 - 08.2001
Area sales manager
AHED
12.1989 - 02.1998
Institute of Management diploma - Management
Batley business centre
/1996 - /1997
BTec National diploma - Management
Dewsbury College
/1987 - /1988
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