Shaun Daniels
Norwich,UK
Summary
Accomplished professional with extensive expertise in leadership, performance monitoring, and compliance oversight. Demonstrates strong IT skills and a strategic approach to planning, ensuring operational support and effective HR policies and procedures. Proven track record in department management, employee training, and facility management. Adept at competitor analysis and delivering outstanding customer service. Career goal includes leveraging skills to drive organisational success and foster a productive work environment.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Driver Partner Experience Executive
ABC Taxis (EA) Ltd
Norwich, Norfolk
04.2023 - 11.2024
- Liaising with 450+ Driver Partners in a 2 person team, resolving issues from technology, legal documents, licensing, payments to passenger feedback
- Making sure Driver Partners are compliant with relevant licensing authority
- Producing, recording data relating to functionality, performance and Driver Partner information
- Overseeing, assigning and keeping a record of Fleet vehicles
Self Employed Private Hire Taxi Driver
ABC Taxis (EA) Ltd
Norwich, Norfolk
02.2014 - 04.2023
- Ensured passenger safety by adhering to all road regulations.
- Delivered exceptional customer service for positive reviews.
- Established trust with passengers through professional and courteous conduct.
- Provided punctual transportation services to satisfy customer needs.
Grocery (Combined) Manager
Wm Morrisons Plc
Norwich, Norfolk
09.2010 - 03.2014
- Promotion within company from Cake Shop Supervisor –> Home & Leisure Manager –> Produce Manager –> Combined Grocery Manager
- Combined Grocery position encompassed Ambient, Frozen, Non-Food, Beers Wines & Spirits
- Managed 40+ colleagues, producing weekly rotas and holiday scheduling
- Managed team dynamics by implementing conflict resolution strategies
- Coordinated cross-departmental collaboration for improved workflow
General Manager - Uplands Hotel
Morvan Hotels
02.2007 - 09.2010
- Company Overview: Jersey, Channel Islands
- Promotion within company to General Manager
- Registered Manager and Licensee of premises
- “AA” assessed 3 Star; 43 Hotel Rooms & 12 Self Catering Apartments
- Oversaw all areas of the business from Cost Control, Maintenance, Costumer Service to Personnel & Payroll
- Increased Sales and decreased Costs within the 1st year and continued through years 2, 3 & 4
- Achieved an average 75% Gross Profit on Bar Sales over 4 years
- Left Position to move back to mainland UK
Assistant Manger - Samares Coast Hotel
Morvan Hotels
03.2003 - 02.2007
- Company Overview: Jersey, Channel Islands
- Assisted the General Manager on the day to day running of the Hotel
- Duty Manager when General Manager not present
- Oversaw four Departmental Heads, and complete control of Bar outlets
- Jersey, Channel Islands
- Demonstrated respect, friendliness and willingness to help wherever needed
Skilled Baker / Dot.Com Delivery Driver
Tesco Stores Ltd
Norwich, Norfolk
07.2002 - 03.2003
- Baked everyday Bakery products
- Delivered Shopping to Customers
- Norwich, Norfolk
Assistant Bar & Catering Manager
Wensum Valley Hotel & Country Club
Norwich, Norfolk
04.2002 - 07.2002
- Assisted in the day to day running of two Bars, 120 seat Restaurant, 100 seat Function Room (which held both Conferences & Weddings)
- Duty Manager when no other Senior Management on site
Dot.com Delivery Driver / Skilled Baker
Tesco Stores Ltd
Norwich, Norfolk
11.2001 - 04.2002
- Delivered everyday Shopping items to Customer's doorsteps
Barman - Samares Coast Hotel
Morvan Hotels
04.2001 - 11.2001
- Company Overview: Jersey, Channel Islands
- Maintained cleanliness of bar area for an inviting atmosphere
- Boosted sales with effective upselling techniques
- Managed stock levels to keep supply in line with demand
Skilled Baker
Tesco Stores Ltd
Norwich, Norfolk
04.1995 - 04.2001
- During my time at Tesco's I progressed from a part time member of staff stocking shelves, to a multi-skilled member of staff on a full time basis
- I spent time in all the following departments: Wine & Spirits, Stock Control, Grocery, Fresh Food, Dairy, Bakery, Frozen Foods, Back Door (Deliveries), Internet Shopping
Bar & Catering Assistant
Caterleisure Ltd
Norwich, Norfolk
09.1999 - 01.2000
- Company Overview: Norwich Airport, Norfolk
- Position was taken on a part-time basis, as a means to get Bar & Catering experience, for future career prospects
Education
GCSEs -
Sprowston High School
Norwich, Norfolk 1989 - 1993
Skills
- Leadership skills
- Performance monitoring
- Compliance oversight
- Strategic planning
- Strong IT
- HR policies and procedures
- Operational support
- Competitor analysis
- Outstanding customer service
- Facility management
- Department management
- Employee training
Languages
English
Native
French
Elementary
German
Elementary
Polish
Elementary
Certification
2013 Personal License to Sell Alcohol (Broadland District Council)
2010 Level 2 Food Hygiene Certificate
2006 City & Guilds Inspection & Testing of Electrical Equipment (L3)
Accomplishments
February 2007 JACS - Avoiding Unfair Dismissal
April 2007 JACS - Disciplinary and Grievance Procedures
May 2007 JACS - Managing Absence
April 2007 States of Jersey Fire & Rescue Service - Fire Safety Awareness Course
Timeline
Driver Partner Experience Executive
ABC Taxis (EA) Ltd
04.2023 - 11.2024
Self Employed Private Hire Taxi Driver
ABC Taxis (EA) Ltd
02.2014 - 04.2023
Grocery (Combined) Manager
Wm Morrisons Plc
09.2010 - 03.2014
General Manager - Uplands Hotel
Morvan Hotels
02.2007 - 09.2010
Assistant Manger - Samares Coast Hotel
Morvan Hotels
03.2003 - 02.2007
Skilled Baker / Dot.Com Delivery Driver
Tesco Stores Ltd
07.2002 - 03.2003
Assistant Bar & Catering Manager
Wensum Valley Hotel & Country Club
04.2002 - 07.2002
Dot.com Delivery Driver / Skilled Baker
Tesco Stores Ltd
11.2001 - 04.2002
Barman - Samares Coast Hotel
Morvan Hotels
04.2001 - 11.2001
Bar & Catering Assistant
Caterleisure Ltd
09.1999 - 01.2000
Skilled Baker
Tesco Stores Ltd
04.1995 - 04.2001
GCSEs -
Sprowston High School
1989 - 1993
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