Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shaun Chirstopher Coen

Exhall, Coventry, Bedworth

Summary

Hard-working Team Leader with 7 years of experience in Customer Focused environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees. Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Team Leader

The Castle Grounds Coventry
Coventry
04.2022 - Current
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Fostered positive employee relationships through communication, training and coaching.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Led shifts and motivated team to drive sales.
  • Set and monitored weekly targets for operational team to increase product sales and revenue.
  • Undertook regular performance reviews to identify areas for improvement.
  • Mentored and equipped employees with product knowledge to improve service delivery and sales.
  • Promoted professionalism and effective communication among staff to develop productive relationships.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.

Team Leader

The Waiting Rooms Newcastle
Newcastle upon Tyne
08.2021 - 04.2022

Team Leader

The Castle Grounds Coventry
Coventry
10.2018 - 08.2021

Team Leader

The Old Clarence Pub
Coventry
12.2017 - 10.2018

Bartender

The Newdigate Pub Bedworth
Bedworth, Warwickshire
08.2016 - 09.2017
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Welcomed guests with friendly conversation and fun atmosphere.

Education

A-Levels - Media

North Warwickshire and Hinckley College
Hinckley
09.2015 - 12.2015

GCSEs -

St Thomas More Catholic School & Sixth Form College
2009 - 2014

Skills

  • Guest service
  • Customer-focused
  • Team building
  • Problem-solving
  • Leadership
  • Time management
  • Communication skills
  • Cash management
  • Sales and marketing strategies
  • Customer Relations
  • Product promotions
  • Problem solving strength
  • Performance improvement
  • Staff Training
  • Expense reporting

Languages

English
Native

Timeline

Team Leader

The Castle Grounds Coventry
04.2022 - Current

Team Leader

The Waiting Rooms Newcastle
08.2021 - 04.2022

Team Leader

The Castle Grounds Coventry
10.2018 - 08.2021

Team Leader

The Old Clarence Pub
12.2017 - 10.2018

Bartender

The Newdigate Pub Bedworth
08.2016 - 09.2017

A-Levels - Media

North Warwickshire and Hinckley College
09.2015 - 12.2015

GCSEs -

St Thomas More Catholic School & Sixth Form College
2009 - 2014
Shaun Chirstopher Coen