Shaun Christie
coupar angus
Summary
Organised and dedicated Clerical Officer with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Clerical officer
NHS Tayside
Dundee
12.2012 - Current
- Responded to telephone enquiries from clients, vendors and members of public.
- Maintained client confidentiality by ensuring adherence to GDPR standards across all tasks.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Input data manually or by scanning documentation using office equipment.
- Prepared and delivered case notes for different individual or team needs.
- Photocopied, laminated and bound documents to support meeting preparation.
- Answered questions from patients, clinicians and researchers accessing medical records.
- Supported clinical teams with easily read and updated charts and related records.
- Archived healthcare records for deceased individuals and those meeting specific criteria.
- Identified and implemented improvements to address and resolve office workflow inefficiencies.
- Optimised storage systems to maintain security and comply with applicable regulations.
- Evaluated medical records to assess completeness, accuracy and data integrity.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Delivered front of house duties with warm and professional manner.
- Kept reception area clean and organised to uphold professional office reputation.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Offered knowledgeable, friendly support to in-office guests.
- Maintained accurate and up-to-date records for smooth handovers.
- Acted as first point of contact for wide range of personnel.
- Maintained reception area stock of important forms and brochures.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Provided clerical support to company employees, including copying, faxing and file management.
- Reduced waiting times through effective time and resource management.
- Took and communicated messages to minimise interruptions to staff workflows.
- Tracked daily activities and important metrics with spreadsheets.
Education
SVQ Level 1 -
Blairgowrie High School
Perth & Kinross 07.2007 - 07.2011
Skills
- Administrative support
- Confidential and discreet
- Records administration
- File and records maintenance
- Organisation and prioritisation
- Data entry
- Interpersonal communication
- Medical terminology
Affiliations
- Basketball
- Collecting Lego
- Playing Online Gaming
Certification
Manual handling Trainer.
Timeline
Clerical officer
NHS Tayside
12.2012 - Current
SVQ Level 1 -
Blairgowrie High School
07.2007 - 07.2011
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