Shaun Chandran
Summary
Experienced professional in diagnostics and quality assurance, with a focus on IT support and CRM management. Demonstrated ability in problem solving and data analysis, alongside proficiency in Microsoft Office applications. Background includes cyber security knowledge and practical experience in hardware installation and security monitoring. Dedicated to enhancing operational efficiency through technical expertise.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work history
Switchboard Data engineer and operations
2gether support solutions (NHS)-Switchboard
Kent and Canterbury, Kent
2023.09 - 2026.02
- Facilitated switchboard services for NHS, ensuring professional support for patients and staff needs.
Coordinated Helpdesk tasks by accurately logging incidents in a timely manner.
Upheld GDPR standards consistently while operating effectively under pressure.
Supervised monitoring of security and fire alarms to safeguard premises.
Performed bleep testing to ensure alarms operated correctly during emergencies
Quality Assurance Analyst
SRI
2022.11 - 2023.10
- Conducted data mining and analysis on large datasets for actionable insights.
Executed data cleansing processes to enhance data quality and accuracy.
Identified and resolved issues through rigorous testing protocols.
Managed lead verification and customer relationship management (CRM) data effectively.
Ensured compliance with due diligence standards and regulations.
Prepared comprehensive reports for clients to facilitate informed decision-making.
Lead Generation Data analyst
SRI IT
2022.03 - 2023.08
- Executed data inputting and CRM management to enhance database integrity.
- Conducted outbound calls to IT clients, fostering strong relationships.
- Performed data cleansing, verification, and validation for accuracy.
- Managed large data sets efficiently, ensuring timely access to information.
- Completed email verification and lead generation verification to optimise outreach efforts.
Service Desk Analyst
HSBC
2020.02
- Duties: Mass configuring to latest operating systems, assigning devices to users, building and organising delivery to other sites.
Customer service
Papa Johns
2018.06 - 2020.01
- Ensured accuracy of all orders in digital booking system during weekend shifts.
- Delivered and assembled boxes as required, maintaining operational efficiency.
- Conducted thorough checks on orders to confirm correctness.
Store assistant
British Heart Foundation
2014.06 - 2014.06
- Duties: Using the till, collecting donations, pricing goods for sale, ticketing clothes etc, and assisting customers.
Wincanton LTD
2012.07 - 2012.09
- Duties: stacking products and goods into cages, checking for damaged products, collect goods from loading bays.
- Frozen food distributor to Tesco, now owned by Tesco as of 2017
Sarena MFG LTD
2009.03 - 2009.04
- Duties: designing tanks, discussing potential ideas, filing, faxing, communicating via telephone and negotiating with customers.
- Company that produce fibre glass water tanks
Education
BSc (Hons) - Business Information Systems
Canterbury Christchurch University
2015.01 - 2018.01
Skills
- Diagnostics and problem solving
- Quality assurance compliance
- Issue identification and investigation
- Client reporting
- CRM management
- IT support
- Attention to detail
- Call handling (inbound and outbound)
- Web design (C#, HTML, CSS)
- Team collaboration
- Data analysis and validation
- Presentation skills (group and individual)
- Microsoft Office proficiency
- Cybersecurity awareness
- Fire alarm monitoring
- Security alarm system monitoring
References
References available upon request.
Timeline
Switchboard Data engineer and operations
2gether support solutions (NHS)-Switchboard
2023.09 - 2026.02
Quality Assurance Analyst
SRI
2022.11 - 2023.10
Lead Generation Data analyst
SRI IT
2022.03 - 2023.08
Service Desk Analyst
HSBC
2020.02
Customer service
Papa Johns
2018.06 - 2020.01
BSc (Hons) - Business Information Systems
Canterbury Christchurch University
2015.01 - 2018.01
Store assistant
British Heart Foundation
2014.06 - 2014.06
Wincanton LTD
2012.07 - 2012.09
Sarena MFG LTD
2009.03 - 2009.04