Summary
Overview
Work history
Education
Skills
Timeline
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Shaun Bowen-Richards

Swansea

Summary

Hardworking and reliable individual with a strong work ethic and a commitment to ensuring safety and promoting efficiency in fast-paced environments. Experienced in following detailed instructions and performing effectively both independently and as part of a team. Known for clear communication, punctuality, and a proactive attitude toward tasks and responsibilities. Adaptable to change and open to feedback, with a focus on continuous self improvement and delivering high-quality work that contributes to a productive and well-organised thriving workplace.

Overview

15
15
years of professional experience
5
5
years of post-secondary education

Work history

Traffic management fitter

Core Highways
Swansea
08.2018 - Current
  • Leading a team of colleagues on specific jobs as the appointed person in charge. Delegating roles and responsible for overseeing work to ensure completion to a very high standard.
  • Prompt attendance to critical breakdown situations to ensure public safety on roads and minimising production loss.
  • Monitoring and reporting potential hazards or safety issues on roadways for immediate action.
  • Carrying out Risk Assessments and managing traffic flow within assigned construction sites.
  • Conducting equipment inspections and wearing PPE to ensure company Health and Safety regulations are complied with at all times.
  • Working within a small team to organise shift schedules ensuring coverage both day and night at major intersections during project duration.
  • Providing valuable input and support to management and colleagues during a change in company structure following the merge of two traffic management companies. Maintaining a proactive and positive mindset whilst problem solving as a team and adapting to changing processes.
  • Leasing with Local Authorities, Utility companies and various additional stakeholders. Ensuring jobs are attended on time and set up in accordance with detailed instructions to uphold the companies reputation and delivering an excellent service ensuring customer satisfaction.
  • Managing a busy workload with competing priorities based on level of urgency and geographic locations of jobs.
  • Maintaining a professional and approachable disposition when communicating with the public about road diversions and closures.
  • Point of contact for collaborating and sharing best practice with Core Highways Traffic Management Depots nationwide.
  • Possessing an in-depth knowledge of Company Health and Safety regulations, ensuring compliance at all times and wearing appropriate PPE.

Call centre manager

CF Advisory
Swansea
08.2016 - 08.2018
  • Motivating, engaging and coaching a large team of telesales executives in a call centre environment with a focus to exceed targets and maximise sales.
  • Managing high call volumes in a high pressure and target driven environment.
  • Regular analysis of sales data creating visual aids to underpin changes in sales strategies and driving an increase in business profits.
  • Carrying out regular performance reviews with executives to provide feedback and identify any further training or support.
  • Working closely with stakeholders within the business to develop new and innovative strategies.

Youth worker

Swansea City & County Council
Swansea
06.2010 - 07.2016
  • Assessing needs of young people to plan and deliver required support.
  • Working in partnership with families and professionals from Social Services, NHS, Police and other relevant organisations by attending multi agency meeting to build strong support network for individuals.
  • Keeping and maintaining up to date record of important information whilst maintaining confidentiality of highly sensitive and classified information.
  • Enhancing community cohesion with organisation of local events and recreational activities focused on developing social skills of young individuals.
  • Mentor, coach and supporting vulnerable individuals during challenging times whilst developing respectful and trusting relationships.
  • Attending training sessions to keep knowledge of relevant policies and legislations up to date.

Education

GCSE

Dylan Thomas Community School
Swansea, City and County of Swansea
09.2002 - 07.2007

Skills

  • Time management
  • Deadline adherence
  • Staff motivation
  • First Aid Qualified
  • Flexible and adaptable to Shift working
  • High attention to detail
  • Strong awareness of hazardous environments and risk assessing
  • Leadership
  • Problem Solving and innovative thinking
  • Health and Safety Awareness


Timeline

Traffic management fitter

Core Highways
08.2018 - Current

Call centre manager

CF Advisory
08.2016 - 08.2018

Youth worker

Swansea City & County Council
06.2010 - 07.2016

GCSE

Dylan Thomas Community School
09.2002 - 07.2007

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Shaun Bowen-Richards