SHATANYA BROWN
London
Summary
Reliable individual with a track record of initiative and accuracy. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Office Administrator
Good to Give
London
04.2014 - Current
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Conducted interactions by phone, email or in person to provide information.
- Co ordinated data processing, record keeping and other administrative functions such as diary management, organising deliveries, etc.
- Trained new employees on administrative procedures, company policies and performance standards.
- Applied advanced administrative and analytical skills in overseeing day to day operational activities.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
Private Nanny
Koru Kids
London
01.2014 - Current
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organised different types of activities to enhance physical and intellectual development and provided safe transportation to and from events.
- Assisted children with homework and special projects across different subjects.
- Played games, worked on puzzles and read books to younger children.
- Prepared healthy snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
Sales Assistant
Sainsburys – Ladbroke Grove
London
11.2016 - 07.2018
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers and helped with product questions, selections and purchases.
- Assisted customers with locating and choosing groceries in store.
- Organised and replenished store shelves and displays to promote and maintain a visually appealing environment.
- Checked personal identifications during alcohol and tobacco sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Waitress
The Albion, Pub/Restaurant
03.2012 - 04.2015
- Greeted new customers, discussed specials and took drink orders.
- Folded napkins and prepared cutlery sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Classroom Assistant
Lloyd Williamson School, Notting Hill Gate
01.2012 - 05.2014
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Documented student behaviours, interventions and outcomes to enable lead teacher to address pertinent issues.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Cleaned and organised art supplies and related materials.
Sales Assistant
Clothing by CazzaB
07.2010 - 09.2013
- Greeted customers and helped with product questions, selections and purchases.
- Displayed enthusiasm and promoted excellent customer service, successfully increasing referrals and returning customers.
- Organised and replenished shelves and rails to promote and maintain a visually appealing environment.
- Provided friendly service and assistance to both the manager and customers.
Education
High School Diploma - The Children & Young People's Workforce (Early Learning And Childcare)
Smart Training
09.2013 - 08.2014
High School Diploma - The Children & Young People's Workforce (Early Learning And Childcare)
Smart Training
London 09.2012 - 09.2013
GCSEs - English Literature, Science, Art, Music
Holland Park Secondary School
London 06.2010 - 06.2011
GCSEs - English Language, Maths
Holland Park Secondary School
London 11.2009 - 11.2010
OCR - OCR ICT (Double Award), OCR Science
Holland Park Secondary School
London 06.2009 - 06.2010
BTEC - First Diploma Sport, First Cert Art and Design
Holland Park Secondary School
London 06.2008 - 06.2009
Skills
Project Management
Timeline
Sales Assistant
Sainsburys – Ladbroke Grove
11.2016 - 07.2018
Office Administrator
Good to Give
04.2014 - Current
Private Nanny
Koru Kids
01.2014 - Current
High School Diploma - The Children & Young People's Workforce (Early Learning And Childcare)
Smart Training
09.2013 - 08.2014
High School Diploma - The Children & Young People's Workforce (Early Learning And Childcare)
Smart Training
09.2012 - 09.2013
Waitress
The Albion, Pub/Restaurant
03.2012 - 04.2015
Classroom Assistant
Lloyd Williamson School, Notting Hill Gate
01.2012 - 05.2014
Sales Assistant
Clothing by CazzaB
07.2010 - 09.2013
GCSEs - English Literature, Science, Art, Music
Holland Park Secondary School
06.2010 - 06.2011
GCSEs - English Language, Maths
Holland Park Secondary School
11.2009 - 11.2010
OCR - OCR ICT (Double Award), OCR Science
Holland Park Secondary School
06.2009 - 06.2010
BTEC - First Diploma Sport, First Cert Art and Design
Holland Park Secondary School
06.2008 - 06.2009
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