SHASHWAT JAISWAL
Edinburgh,United Kingdom
Summary
Results-driven professional with an MSc in Big Data and a Bachelor’s in Business Management, blending data analysis expertise with practical experience in sales and operations. As Store Manager, led a team of 20, enhancing operational performance through KPI monitoring and process improvement. skills in Tableau, data visualisation, and advanced Excel, seeking Business Analyst roles to leverage data for strategic decision-making.
Overview
6
6
years of professional experience
Work history
Store Manager
DOMINO’S
EDINBURGH PORTOBELLO, UK
12.2025 - 09.2026
- Managed day-to-day operations of high-volume store, overseeing 20 employees to ensure efficient service and customer satisfaction.
- Monitored and managed key commercial and operational KPIs, driving sales and optimising labour, food cost, customer service, and store performance.
- Maintained a 100% performance record across relevant store KPIs from January 2026 to present.
- Achieved three five-star official DPG audits through consistent focus on operational standards, compliance, food safety and customer experience.
- Progressed from Shift Manager to Store Manager through strong operational performance, leadership and team management.
- Received a Golden Cutter award at a previous Domino’s store in recognition of operational performance and contribution to store standards.
- Led, coached and developed team members to improve productivity, customer service and operational performance.
- Supported recruitment, onboarding, training, and performance management of employees to build a skilled and effective team.
- Managed stock, ordering, waste control and cost management to support efficient store operations.
- Ensured compliance with food safety, health and safety, company procedures and operational standards.
- Resolved customer issues and operational problems effectively while maintaining service quality.
- Analysed daily and weekly performance information to identify operational issues, trends and opportunities for improvement.
- Shift Manager | November 2023 – December 2025
Business Owner
JADI BUTI SHOP
JAYNAGAR, INDIA
01.2021 - Current
- Oversaw day-to-day operations of pharmacy business, ensuring effective purchasing, supplier coordination, sales, customer service and inventory management.
- Led staff and coordinated daily responsibilities to optimise business operations.
- Monitored stock levels and coordinated purchasing while addressing customer interactions to enhance service delivery.
- Acquired hands-on knowledge in managing business operations and making commercial decisions.
Sales & Operations
BYJU’S
02.2022 - 11.2022
- Operated in sales and operations role within target-driven education technology environment, contributing to revenue growth.
- Executed outbound cold calls to prospective customers sourced externally, generating new business opportunities.
- Supported sales activities within an assigned territory and contributed to business development activities.
- Identified and qualified prospective customers based on their requirements and potential fit.
- Cultivated relationships with existing customers, enhancing ongoing engagement and retention.
- Followed structured sales processes to manage prospects and customer interactions.
Sales & Operations
TURITO
01.2022 - 01.2022
- Coordinated sales and operational activities to enhance performance within education technology environment.
- Supported sales processes and managed customer communication and operational coordination.
- Contacted potential customers to introduce products and services. to facilitate customer acquisition initiatives.
Education
MSc - Big Data
UNIVERSITY OF STIRLING
UKBachelor’s Degree - Business Management
LOVELY PROFESSIONAL UNIVERSITY
INDIASkills
- Operations management
- KPI analysis
- Process improvement
- Performance reporting
- Data analysis and visualization
- Advanced Excel skills
- Commercial analysis
- Customer management
- Inventory oversight
- Customer acquisition strategies
- Operational planning
- Stakeholder communication
- Leadership and team management
- Staff development
- Problem solving
- Analytical thinking
- Commercial awareness
- Decision making
- Communication and negotiation skills
- Microsoft Office expertise
- Business analysis
Timeline
Store Manager
DOMINO’S
12.2025 - 09.2026
Sales & Operations
BYJU’S
02.2022 - 11.2022
Sales & Operations
TURITO
01.2022 - 01.2022
Business Owner
JADI BUTI SHOP
01.2021 - Current
Bachelor’s Degree - Business Management
LOVELY PROFESSIONAL UNIVERSITY
MSc - Big Data
UNIVERSITY OF STIRLING