Shashank Pande
Summary
Dynamic and results-oriented professional with substantial global experience in digital marketing, brand management, team leadership, and operations management. Is a Dual master's degrees holder in marketing from top-tier colleges in Canada and the United Kingdom, both with commendation and honours. Proven experience establishing and implementing multi-channel marketing strategies, performing market research, and analyzing customer behaviour to increase brand visibility and revenue growth. Demonstrated cross-functional collaboration to ensure alignment with company objectives and performance optimization. Proficient in overseeing the creative production of marketing collateral, ensuring regulatory compliance, and completing projects on time and under budget.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Pharmacy Operations Assistant
Boots UK
Nottingham
03.2024 - 02.2025
- Program Overview - Part of a team which has helped execute, world's largest voluntary research program, having more than 5 million volunteers. Helped launch one of a kind phlebotomy program as a new service offering in our boots stores. Nominated twice as a Superstar performer by our team, having won it on one occasion. Nominated team for Best of Best awards within our function as well.
- Training & Development: Oversaw launches of phlebotomy clinics in over 12 new stores in United Kingdom, training new and existing colleagues in phlebotomy field, ensuring compliance with Standard Operating Procedures (SOPs) set by commercial partners for their research project. Maintained a continuous level of excellence in program execution. Solely responsible for successfully training more than 70 Phlebotomist's for our recent go-live stores. And overall has trained more than 250 Phlebotomist's for the entire program since joining the team.
- Data Management & Analysis: Gathered and examined large-scale datasets, turning complicated information into insightful conclusions. User-friendly data visualizations were created to help in decision-making and improved comprehension of research findings using tools such as MS Excel and Power BI.
- Dashboard Development: Created and executed dashboards that improved forecasting, enabled more precise predictions based on research study findings, and improved data interpretation.
- Reporting and Communication: Produced extensive reports from sizable, unfiltered datasets, successfully informing store teams and on-field teams of important developments and required actions to facilitate smooth exchange of information between store managers and research team.
- Inbox & Query Management: To guarantee the accomplishment of this research program, I actively oversaw the inbox of our Testing & Diagnostics team, answering questions, offering assistance to stores, and fostering strong bonds with store managers. Often being a stop solution for their queries and managing their workload centrally.
- Collaboration and Workflow Optimization: Ensured data integrity and worked closely with business partners to improve workflows, resulting in effective job execution and information exchange that was vital to the research.
- Stakeholder Communication: Facilitated good communication between the research team and stores by answering questions concerning stock delivery, general operations, and handling entire onboarding process for new coworkers enrolled in our phlebotomy training program. Streamlined documentation, minimising errors and redundancies.
- Physical Store Visits: Have physically visited stores on multiple occasions to work with our quality auditors to ensure delivery of our program is being done by standards that Boots aims to achieve and also within set Operating Procedures to ensure maximum compliance and try and navigate any such compliance issues that may arise in near future.
Fast-Track Team Leader (Customer Service Advisor)
Boots UK
Nottingham, Nottinghamshire
08.2023 - 03.2024
- Led MFA Adoption: Oversaw the implementation of Multi-Factor Authentication (MFA) on Salesforce for all advisors in the contact center, improving security and assuring data protection compliance.
- Data Analysis & Efficiency: Proficient in analyzing data using Excel and Workforce Management systems such as Verint to compute metrics, analyze employee performance, and optimize operational efficiency.
- Salesforce Expertise: Proficient in Salesforce, with a thorough understanding of its features and the ability to optimise workflows.
- Team Leadership: Led a team of seven, constantly exceeding KPI objectives and effectively completing critical projects.
- Employee Development: Promoted positive connections through effective communication, training, and individualized coaching. Led performance reviews and provided targeted feedback to enhance staff development.
- Team management: Helped the colleagues under me by effective problem solving and performance management by constant communication and laying out constructive criticism if necessary to ensure desired results set for the contact center. Used to listen to customer calls sometimes as many as 50 customer calls per day to find spots of improvement and lay it as feedback to the members of the team.
Digital Marketing Intern
George Brown College
Toronto
06.2021 - 09.2021
- Content Management: Developed knowledge in content management systems such as Salesforce and Job Board, resulting in improved content production and management procedures.
- Data-Driven Marketing: Implemented successful digital marketing efforts that resulted in increased student enrollment, particularly among Asian students.
- Worldwide Campaign Management: Led worldwide marketing activities, maintaining consistent brand messaging and maximizing reach across several media.
- Social Media Insights: Provided thorough daily feedback reports on social media interaction, which informed high-impact content initiatives.
Assistant Marketing Manager
Jyotsna Crane Services
Mumbai
05.2018 - 09.2019
- Client Acquisition and Revenue Growth: Strategic marketing tactics resulted in the successful acquisition of clients and a $100,000 revenue increase.
- Strategic Reporting: Created comprehensive review reports for the marketing manager, providing key insights for informed decision-making and strategy development.
- Client Presentations: Conducted effective meetings with potential clients, presenting persuasive presentations that showcased our company's capabilities and customized training solutions.
- Operational Efficiency: Oversaw administrative duties across several sites, maintaining seamless operations and presenting senior management with detailed presentations on job completion timelines.
Marketing Executive
Jasmino Polymertech PVT LTD
Mumbai
07.2017 - 01.2018
- Integrated Marketing: Used integrated marketing communications tactics to launch a variety of initiatives, resulting in profitable marketing and sales opportunities.
- Dealer Relations: Established solid partnerships with dealers, resulting in cost-effective manufacturing materials and improved supply chain efficiency.
- Contract Negotiation: Successfully negotiated contracts with clients, and ambassadors, resulting in mutually beneficial collaborations and increased business growth.
- Market Expansion: Identified new client groups and target audiences, resulting in increased market reach and brand visibility.
Education
MSc - Marketing
Nottingham Trent University
Nottingham 01.2022 - 01.2023
PGDM - Marketing Management
George Brown College
Toronto 09.2020 - 08.2021
Bachelors of Management Studies - Business Management
Mumbai University
Mumbai 08.2014 - 07.2017
Skills
- Data Analyses
- Digital Marketing
- Communication Skills
- Customer Service
- Marketing Communications
- Data Mining
- Business Communications
- Administrative Support
- Business intelligence tools usage
- IT infrastructure understanding
- Statistical analysis proficiency
- Performance metrics evaluation
- Safety regulations compliance
- Project execution
- Problem-solving
- Leadership
Certification
- Digital Skills : Digital Marketing [Accenture]
- https://www.futurelearn.com/certificates/ngifyyi
- Digital Skills : Social Media [Accenture]
- https://www.futurelearn.com/certificates/popw6y5
Miscellanious
Music Producer& DJ
- Trained myself as a Music producer & DJ. Have played various clubs and some small electronic music festivals in India.
- https://soundcloud.com/shashank-pande
- https://www.mixcloud.com/shashank-pande/
Languages
English
Native
Timeline
Pharmacy Operations Assistant
Boots UK
03.2024 - 02.2025
Fast-Track Team Leader (Customer Service Advisor)
Boots UK
08.2023 - 03.2024
MSc - Marketing
Nottingham Trent University
01.2022 - 01.2023
Digital Marketing Intern
George Brown College
06.2021 - 09.2021
PGDM - Marketing Management
George Brown College
09.2020 - 08.2021
Assistant Marketing Manager
Jyotsna Crane Services
05.2018 - 09.2019
Marketing Executive
Jasmino Polymertech PVT LTD
07.2017 - 01.2018
Bachelors of Management Studies - Business Management
Mumbai University
08.2014 - 07.2017
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