Shashank Raveendran Nair

• Developed and integrated facial Recognition module by synchronizing third-party API with in-house API, enabling two-way syncing, real-time alarms, live detection handling, and marking detections as Persons of Interest.
• Delivered module within tight deadlines while working with customers to manage change requests and provide ongoing support.
• Worked on Angular 17 Monorepo with shared form components and reusable modules across multiple products.
• Contributed to three main products:
  Desktop application: worked on Angular 17 panels within JxBrowser.
  Web application: developed and maintained using Angular 17; later reskinned by replacing Material and Bootstrap with in-house components, improving maintainability, accessibility, and responsiveness without breaking existing functionality.
• Collaborated with UX, QA, product, and backend teams to design, test, and deliver new and complex components.
• Built reusable MVC components, reduced code complexity, and ensured cross-browser compatibility.
• Improved code quality by applying RxJS operators such as Subject and BehaviorSubject.
• Maintained coding standards and traceability by linking commit IDs with Azure DevOps.
• Participated in Scrum ceremonies to track progress and ensure timely delivery of projects.
• Performed peer-to-peer code reviews, followed best coding practices with pull requests, and contributed to CI/CD pipeline creation.
• Worked closely with backend, QA, and UX teams to deliver reliable, high-quality products.

• Developed Real-time analytics Dashboard using Angular 10 and WebSocket.io to present real-time call history, dynamic call duration, and current agent status.
• Implemented columns including agent names, call duration, and status, providing clear visibility into available agents and calls assigned to teams.
• Maintained real-time data across all columns, ensuring continuous updates of call and agent status.
• Utilized Scrum methodology to track progress and ensure timely project delivery.
• Enabled live monitoring of available agents and call history, enhancing customer service by empowering sales teams with prompt, informed decision-making.
• Applied Agile practices with hands-on experience in Git for version control, collaborating on tasks and managing pull requests.

Ingenious Plex DSP & OwnAdx Platform:

• Collaborated on maintaining existing AngularJS applications, leading redesign into Angular 9 and Angular 10, reducing code complexity, building reusable MVC components, and enabling easier onboarding for new team members.
• Integrated payment gateways (Razorpay, Stripe, Authorized.net) using AngularJS, Node.js, and HTML; established RESTful API service for secure storage of payment records in databases; gained proficiency in SQL queries.
• Developed platform in Angular 8 utilizing SaaS frameworks for API integration to create, edit, and report campaigns and offers.
• Managed and mentored frontend team during revamp, coordinating with backend, testing, and other departments for change requests.
• Organized virtual meetings during COVID-19, emphasizing attendance, punctuality, and commitment to project timelines and company goals.
• Implemented opt-out cookie websites and device ID storage using JavaScript, AngularJS, HTML, and CSS; created API service for opt-out ads with email notifications to users.
• Conducted testing, documented bug reports, and managed code changes before and after deployment.
• Applied Linux command line skills while working with DevOps team to establish CI/CD pipelines for beta and virtual deployment environments.

• Learned and operated various POS systems for taking orders and transactions.
• Utilised communication skills to assist customers with using self-service kiosks and digital ordering systems in fast-paced environment.

• Provided exceptional customer service by addressing inquiries and ensuring positive shopping experience.
• Assisted in troubleshooting basic technical issues with retail technology or equipment, either providing initial support to customers or escalating issues as required.