SHASHANK KUMAR RAJKUMAR
Harborne,United Kingdom
Summary
Highly motivated and customer-focused professional with proven experience in hospitality and aviation sectors, known for delivering exceptional service and operational excellence in dynamic, fast-paced environments.
Overview
6
6
Languages
7
7
years of professional experience
Work history
Customer Service Agent
Jet2 Holidays
Birmingham, Northern Ireland
2026.04 - Current
- Delivered prompt, personalized customer support to travellers, resolving queries and concerns to ensure a positive airport experience for Jet2 Holidays passengers.
- Employed effective communication and problem-solving skills to meet customer needs, contributing to strong service ratings and repeat engagement.
- Managed challenging customer situations with professionalism and empathy, contributing to increased passenger satisfaction and positive feedback scores.
- Coordinated with airport operations and airline staff to facilitate smooth check-in processes, boarding, and arrivals, consistently meeting service quality targets.
- Applied comprehensive knowledge of Jet2 Holidays procedures and Belfast International Airport protocols to deliver accurate information and timely assistance.
Hospitality Management
NEC Group
Birmingham, UK
2024.12 - Current
- Coordinated with cross-functional teams to plan and execute high-profile conferences, exhibitions, and live events, delivering exceptional hospitality experiences.
- Implemented customer-focused service improvements that led to measurable increases in positive guest feedback and repeat business for NEC Group events.
- Leveraged strong problem-solving and communication skills to address guest needs promptly, ensuring premium standards in hospitality for diverse events and clientele.
- Ensured seamless delivery of large-scale hospitality services at NEC Group venues, enhancing guest satisfaction through operational excellence and attention to detail.
- Developed expertise in venue operations, event logistics, and staff management within a dynamic, world-class hospitality environment.
Sandwich Artist
Subway
Bromsgrove
2024.05 - 2024.12
- Delivered excellent customer service by accurately preparing customised sandwiches to meet individual preferences, ensuring high customer satisfaction.
- Collaborated with team members to maintain smooth operations during peak hours, enhancing customer service and team effectiveness.
- Streamlined inventory management by restocking ingredients and monitoring expiration dates, contributing to reduced waste and improved cost efficiency.
- Executed daily cash handling tasks, ensuring accurate processing of payments and balanced cash register for financial integrity.
Technical Author
Akkodis
Bangalore
2022.10 - 2023.06
- Documented AMM (Aircraft Maintenance Manual) and SRM (Structural Repair Manual) to ensure compliance and clarity for maintenance procedures.
- Collaborated with design team to produce precise aircraft illustrations and 3-D diagrams, improving accuracy of technical documentation.
- Reviewed aircraft engine manuals from Rolls-Royce, Honeywell, Pratt and Whitney, and General Electric to enhance understanding of technical specifications.
Trainee AME
Airwork's India Engineering PVT LTD. (AWCMRO)
Hosur, India
2020.01 - 2022.05
- Completed 313 hours of practical training on Airbus A-320 aircraft with CEO CFM 56-5B and IAE V2500 engines.
- Gained in-depth understanding of technical documents and operational procedures to support effective maintenance practices.
- Reviewed aircraft maintenance planning documents to ensure compliance with safety standards and operational efficiency.
Education
Masters - aviation management
University College of Birmingham
United Kingdom 02/2024 - 09/2025
Bachelors - Aircraft Maintenance Science
Alagappa University
India 11/2020 - 06/2023
Aircraft Maintenance engineering - Certification Course affiliated under the DGCA CAR 147 Basic, B1.1 Aeroplane Turbine (Mechanical) CAR 147/01A-B1.1
Hindustan Aviation Academy
India 05/2020 - 06/2022
Skills
- Customer service
- Guest Satisfaction
- Operational Excellence
- Continuous Improvement
- Team Coordination
- Teamwork
- Effective Communication
- Time Management
- Fast Learner
Languages
English
Hindi
Telugu
Kannada
Tamil
Malayalam
Timeline
Customer Service Agent
Jet2 Holidays
2026.04 - Current
Hospitality Management
NEC Group
2024.12 - Current
Sandwich Artist
Subway
2024.05 - 2024.12
Technical Author
Akkodis
2022.10 - 2023.06
Trainee AME
Airwork's India Engineering PVT LTD. (AWCMRO)
2020.01 - 2022.05
Aircraft Maintenance engineering - Certification Course affiliated under the DGCA CAR 147 Basic, B1.1 Aeroplane Turbine (Mechanical) CAR 147/01A-B1.1
Hindustan Aviation Academy
05/2020 - 06/2022
Bachelors - Aircraft Maintenance Science
Alagappa University
11/2020 - 06/2023
Masters - aviation management
University College of Birmingham
02/2024 - 09/2025