Sharyn Crook
Leyland,Lancashire
Summary
Customer-focused professional with background in retail and customer service. Committed to enhancing customer satisfaction by providing exceptional, personalised support. Utilises strong communication and problem-solving skills to resolve issues and foster loyalty.
No young family commitments allows flexibility in the workplace with the ability to cover any hours required.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work history
Customer assistant
Tesco Extra
Leyland, Lancashire
2007.04 - 2019.05
- Monitored stock levels on shop floor using hand held device and updating system.
- Replenished clothing/groceries regularly for easy access to products by customers.
- Improved customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for efficient operation of warehouse and shopfloor.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Cross-sold related products at point of purchase boosting overall sales volumes.
- Assisted customers with product selection to ensure satisfaction.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
Machine operator
Schwans Consumer Brands
Leyland, Lancashire
2006.08 - 2007.04
- Operated various packaging machines while ensuring adherence to hygiene and health and safety standards.
- Checked packaging and date codes for accuracy.
- Conducted regular quality control checks on products and packaging.
- Provided written documentation of completed checks.
- Assisted in training new staff members.
Labeller & Quality Control
Askews Library Services
Preston, Lancashire
2005.02 - 2006.08
- Assisted with labelling for date stamping and indexing to meet library requirements across UK.
- Installed security devices when required.
- Verified all books leaving department matched order sheets and were correctly serviced.
Machine operator/Lab Assistant
Premier Foods Ltd
Hadfield, Derbyshire
1999.02 - 2004.12
- Operated various machinery to assist in meeting production deadlines.
- Conducted regular quality control checks on product and packaging.
- Supported training and supervision of new members of staff.
- Provided occasional cover in lab to carry out documented quality control checks on products, including viscosity and weights.
- Suggested and implemented new ideas to improve working practices.
- Collaborated with team members to meet production deadlines.
- Enhanced longevity of machines through regular oiling and cleaning.
- Troubleshot mechanical issues, minimising downtime.
- Adjusted machine settings to optimise performance.
Education
Bachelor of Science - Diagnostic Radiography
University College Salford
Salford 1993.09 - 1996.06
BTEC National Diploma - Health Studies
Tameside College
Ashton-under-Lyne 1991.09 - 1993.06
GCSEs - English Language
Tameside College
Ashton-under-Lyne 1990.09 - 1991.06
GCSEs - Human Biology
Tameside College
Ashton-under-Lyne 1990.09 - 1991.06
GCSEs - Sociology
Tameside College
Ashton-under-Lyne 1990.09 - 1991.06
GCSEs - Psychology
Tameside College
Ashton-under-Lyne 1990.09 - 1991.06
Skills
- Good communication skills
- Use and application of personal computers
- Strong negotiation and interpersonal skills
- Able to work as part of team or independently
- Capable of managing time and prioritising workloads
Timeline
Customer assistant
Tesco Extra
2007.04 - 2019.05
Machine operator
Schwans Consumer Brands
2006.08 - 2007.04
Labeller & Quality Control
Askews Library Services
2005.02 - 2006.08
Machine operator/Lab Assistant
Premier Foods Ltd
1999.02 - 2004.12
Bachelor of Science - Diagnostic Radiography
University College Salford
1993.09 - 1996.06
BTEC National Diploma - Health Studies
Tameside College
1991.09 - 1993.06
GCSEs - English Language
Tameside College
1990.09 - 1991.06
GCSEs - Human Biology
Tameside College
1990.09 - 1991.06
GCSEs - Sociology
Tameside College
1990.09 - 1991.06
GCSEs - Psychology
Tameside College
1990.09 - 1991.06