SHARRON WEBB
Minworth
Summary
Professional with strong interpersonal skills and a proven track record in customer service. Demonstrates adaptability and reliability in fast-paced environments, consistently meeting deadlines with accuracy. Committed to delivering high-quality service and embracing training opportunities for continuous improvement. Recognized for problem-solving abilities and a proactive approach to teamwork.
Overview
28
28
years of professional experience
Work History
Sales & Purchasing Administrator
Temporary Position
Lichfield, Staffordshire
02.2026 - 06.2026
- Answer calls, route enquiries, and record details for relevant departments promptly.
- Manage and prioritise daily schedule for effective workload and coverage.
- Create accurate quotations while liaising closely with sales team members.
- Raise purchase orders, revise prices, and confirm correct revisions and rates.
- Verify delivery specifications, allocate dates, and update transport diary records.
- Assist refreshments for site visitors attending meetings to support hospitality.
- Check delivery confirmations against invoices for accurate pricing and quantities.
- Enter data and complete ad hoc tasks, including filing, scanning, and laminating.
- Bind reports to maintain clear, professional documentation for internal use.
Site Executive Administrator
L & H Construction
Castle Bromwich, Birmingham
09.2021 - 10.2025
- Improved customer service by managing high-volume calls, greeting visitors, and building relationships.
- Delivered high level of service to customers in effort to build upon future relationships.
- Kept organisation in compliance with regulations and internal requirements.
- Reduced scheduling risk by controlling diaries, prioritising workloads, and meeting deadlines confidently.
- Lowered procurement costs by generating purchase orders, verifying details, and negotiating quotations.
- Increased financial clarity by producing monthly director reports and addressing discrepancies promptly.
- Strengthened team delivery by organising and participating in team meetings for ongoing alignment.
- Improved project readiness by planning tradesmen, plant, machinery, tools, and PPE arrangements.
- Minimised downtime by supporting machinery breakdowns and recording staff timesheets weekly.
- Protected payment accuracy by verifying invoice quantities and pricing before processing payments.
- Supported directors and teams through prepared reports and fully arranged travel logistics.
- Enhanced meeting outcomes by managing diary communications and coordinating travel and arrangements.
- Streamlined administration by completing scanning, emailing, photocopying, and efficient filing.
Sales & Purchasing Administrator
Lyndon-SGB Scaffolding
11.2019 - 09.2021
- Answered calls as first point of contact for business enquiries and issues.
- Greeted and directed visitors, then arranged sign-in under site H&S rules.
- Coordinated deliveries, post, and maintenance staff schedules for on-site coverage.
- Raised purchase orders and negotiated pricing terms with suppliers.
- Checked invoices, processed staff timesheets, and verified worked hours on the reports and calculated.
- Calculated spend, updated records, and scanned confidential correspondence letters.
- Photocopied documents and scanned post to relevant teams and directors.
- Arranged conferences, handled travel, hotel bookings, and buffet requirements.
- Liaised to organise mental health courses across the organisation.
- Provided high-quality administration support to department managers and directors.
- Managed month-end corporate card spends, proofed purchases, and recorded checks.
- Spotted and communicated invoice discrepancies with relevant internal stakeholders.
- Despatched transport personnel and vehicles to fulfill resupply requirements.
- Implemented product storage and flow strategies for minimal delays in fulfilling demand.
Site Receptionist/Administrator
Balfour Beatty – Vinci
01.2019 - 10.2019
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Direct visitors and deliveries, coordinating with maintenance personnel as needed.
- Sign visitors in to comply with health and safety procedures on site.
- Arrange transport dates and times for site visits for staff and visitors.
- Handle incoming and outgoing post, processing deliveries into the office.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Deal with office deliveries promptly, ensuring consistent reception records.
- Support cleaning contractors on site through weekly check sheets.
- Order cleaning supplies and track consumable levels for daily use.
- Assist staff social events, supporting raffles for charity fund raising.
- Organise and participate in Volunter work at the local care homes.
- Act as health and wellbeing champion, supporting the project’s point of contact.
- Engage with all teams on health and wellbeing improvements and feedback.
- Provide administrative support to works manager, site supervisors, and ground workers.
- Cover additional admin duties for the personal assistant when required.
- Provide holiday and sickness cover for key scheduling and meetings.
- Support office buffets for meetings and staff events as needed.
- Maintain office facilities and consumables, ordering items in an organised manner.
- Carry out weekly fire alarm tests and record all findings accurately.
Traffic Customer Service Administrator / Co-ordinator
Agency
08.2017 - 12.2018
- Answering a very busy telephone network and deal with accordingly
- Deal with customer complaints in a polite courteous manner
- Export all data information, pallet count entered accurately within the various operating systems daily
- Liaise with drivers, the hubs logistics teams daily – identify issues, delays, damages, missed slots and rectify with immediate response, run daily reports – Services, times, failure deliveries, re-routes
- Accurately process data, satisfy customer expectations and to support operational activities by providing effective communication to customers and internal staff
- Work towards deadlines and manage multiple tasks, allocating drivers onto excel spreadsheets – update daily, generate credits for failed TPN delivery times
Sales Coordinator / Site Administrator
Cable Management Ltd / Thomas & Betts / ABB
06.2012 - 08.2017
- Handle sales order queries and customer complaints within customer service department.
- Answer incoming calls quickly and route direct calls without delay.
- Greet visitors, issue security passes, and log access details.
- Handle sales order queries and customer complaints within customer service department.department.
- Provide confidential administration support to departments and management.
- Process monthly expenses and raise purchase orders accurately and timely.
- Coordinate travel and accommodation arrangements for directors, visitors, and new staff.
- Maintain filing systems and archive documentation for compliance.
- Organise internal and external meetings, booking rooms and hospitality support.
- Arrange buffets and other hospitality materials for meeting days.
- Updated client records with current contact and contract information to capitalise on renewals.
- Supported external sales team updating [System] CRM and helping sales activities by proactively calling customers.
Accounts Payable Technician
Forensic Science Service – Home Office
01.2009 - 06.2012
- Prioritise and match supplier invoices to GR/PO for SAP payment processing.
- Maintained up-to-date records of accounts payable ledger, ensuring timely payments to suppliers.
- Completed administrative duties, opening post, printing invoices and monitoring emails.
- Support telephone enquiries with accurate, timely responses.
- Monitor mobile phone spend and collate usage data for reporting.
- Contact suppliers directly about delivery discrepancies, prices, and quantities.
- Plan daily workload to finish tasks within agreed quality timescales.
- Provide accurate advice to customers for year-end accrual completion.
- Use scanning machines to update daily workflow, filing, photocopying, laminating, binding.
- Distribute daily post to all teams and assist with ad hoc requests.
- Maintained confidentiality of financial information, adhering to data protection legislation.
- Prepared and issued remittance advices to suppliers, confirming details of payments made.
Learning & Development Training Coordinator / Administrator
Forensic Science Service – Home Office
Birmingham
01.2003 - 01.2009
- Coordinated administrative support across training scientists, managers, students, and team members.
- Directed project prioritisation to meet time-sensitive training alignment requirements.
- Owned travel arrangements, cash advances, and accommodation logistics for key participants.
- Owned travel arrangements, cash advances, and accommodation logistics for key participants.
- Partnered with HR to apply policies and procedures during training administration.
- Chaired training induction facilitation for new starters in line with process requirements.
- Held responsibility for staff personal files, maintaining confidentiality standards throughout.
- Oversaw financial record-keeping to support accurate organisational budget management.
- Oversaw financial record-keeping to support accurate organisational budget Led attendee sourcing, negotiation, and confirmation for internal and external events.
- Managed complex diary planning for home office conferences and specialist sessions.
- Accountable design and delivery of training programmes with ready course resources.
- Governed day-to-day administration workflows for photocopying, scanning, filing, laminating, faxing, and emailing.
- Delivered ongoing support to staff through discreet, personal guidance for learning outcomes.
- Coordinated with department heads to identify training requirements, aligning development plans with business objectives.
- Created engaging training materials, including presentations, handouts, and interactive sessions, to cater to diverse learning styles.
- Used outstanding interpersonal and relationship-building skills to engage and motivate teams throughout intensive training programmes.
- Assessed training needs of individuals and organisations and helped set up programs to meet needs.
Executive Purchasing Officer
Forensic Science Service – Home Office
01.1998 - 01.2003
- Built and sustained strong rapport with internal and external customers every day.
- Negotiated high-value contracts with key stakeholders, securing profitable deals and fostering long-term partnerships.
- Handled customer liaison daily via telephone, email, and fax channels.
- Focused on customer satisfaction through responsive, customer-led service actions.
- Sourced supplier quotations for low-value requirements and supported negotiation discussions.
- Prioritised daily work scheduling to meet business needs effectively.
- Generated daily purchase orders, ensuring all details stayed complete and correct.
- Produced monthly financial reports for department heads and highlighted discrepancies.
- Verified invoices against received quantities and agreed prices before processing.
- Contributed to team meetings with practical input and follow-up actions.
- Created a SAP user toolkit to support simple system guidance.
Education
GCSE - English Language, English Literature, French, Mathematics, Typing, Biology, Community Studies/Care & Child Care Studies
Skills
- Excellent communication
- Organised
- Building rapport
- Idealistic
- Can do attitude
- Open-minded
- Analytical skills
- Negotiation
- Influencing others
- Professional telephone manner
- Enthusiasm
- Adaptability
- Flexibility
- Challenge-driven
- Project management
- Change management
- Organising
- Planning
- Diary management
- Room booking
- Travel organisation
- Conferencing organisation
- Computer literacy
- MS Office
- Word
- PowerPoint
- Excel
- SAP
- Sage
- Portals
- Contrado
- TPN
- Amazon Portals
- Oracle
- Skype
- Microsoft Teams
- Team ethos
- Diversity
- Relationship building
- Listening skills
- Prioritisation
- Discretion
- Confidentiality
- Data Visualisation
- Reporting and documentation
- Oracle Database
- Windows
- Compiling data
- Faxing
- Customer Service
- Administrative tasks
- Email correspondence management
- Petty cash management
- Report generation
- Microsoft Office proficiency
- Goal setting
- Customer support
- Data warehousing
- Database administration
- Presentations
- Systems administration
- SAP PowerBuilder
- Customer needs analysis
- Document management
Training
- Intro to Contract Management
- Intro to Purchasing
- Self Organisation Skills
- Negotiation Skills
- Assertiveness
- Stress Awareness
- Grammar Skills
- Integrity Training
- Influencing Skills
- SAP
- Customer Services Training
- Ethics Training
- First Aid Training
- Excel Training
- PowerPoint Training
- TPN Portal – Amazon
- Various Switchboards
- Mental Health First Aider
- L&D/HR Policies & Procedures
- Health & Wellbeing Champion
- Office 365
- Oracle
- Skype
- Microsoft Teams
- CSCS Labourers Card
Timeline
Sales & Purchasing Administrator
Temporary Position
02.2026 - 06.2026
Site Executive Administrator
L & H Construction
09.2021 - 10.2025
Sales & Purchasing Administrator
Lyndon-SGB Scaffolding
11.2019 - 09.2021
Site Receptionist/Administrator
Balfour Beatty – Vinci
01.2019 - 10.2019
Traffic Customer Service Administrator / Co-ordinator
Agency
08.2017 - 12.2018
Sales Coordinator / Site Administrator
Cable Management Ltd / Thomas & Betts / ABB
06.2012 - 08.2017
Accounts Payable Technician
Forensic Science Service – Home Office
01.2009 - 06.2012
Learning & Development Training Coordinator / Administrator
Forensic Science Service – Home Office
01.2003 - 01.2009
Executive Purchasing Officer
Forensic Science Service – Home Office
01.1998 - 01.2003