Sharron Jepson
Halifax ,West Yorkshire
Summary
A dedicated professional with a strong background in risk management, performance management, and dementia care. Demonstrates effective communication, empathetic leadership, and resilience under pressure. Skilled in safeguarding procedures, budgetary oversight, and disability rights advocacy. Committed to ethical judgement and cultural sensitivity while maintaining comprehensive record-keeping. Aims to leverage compassionate attitude and proactive initiative to enhance patient care and organisational efficiency.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Community Care Officer
Bradford Metropolitan District Council
Bradford, West Yorkshire
04.2006 - Current
- Managed budget planning, preparing budget reports and overseeing supply and equipment expenditure.
- Developed personalised care plans to meet specific needs of each individual.
- Demonstrated leadership in social service cases, managing ethical issues and taking decisive actions.
- Documented patient progress for better treatment plans.
- Built trustful relationships through consistent reliability and professionalism.
- Safeguarded elderly residents under care, meeting individual health and wellbeing needs.
- Facilitated social activities to boost patient morale.
- Maintained up-to-date knowledge of and enforced health and safety precautions in social care practices.
- Delivered mental support resulting in improved emotional well-being of patients.
- Documented case files meticulously, aiding in accurate record-keeping for future reference.
- Offered trauma-informed resources and care options for clients undergoing crises.
- Established and maintained professional relationships to offer objective guidance and support.
- Guided clients through application processes for governmental assistance.
- Coordinated with community resources, enhancing support for individuals and families.
- Supported clients with rehabilitation and socialisation in community settings.
- Collaborated with multidisciplinary teams to ensure comprehensive client care.
- Enhanced client trust by maintaining confidentiality and respect in all interactions.
- Reported on clients' progress to evaluate service impact.
- Worked with community organisations to create access to resources and assistance to meet client varying needs.
- Supported families, reducing instances of crisis situations.
- Collaborated with external support providers to maintain good care continuity.
- Advocated on behalf of service users to protect their best interests.
- Maintained accurate, up-to-date and confidential files in line with reporting standards.
- Liaised with multi-disciplinary professionals and caregivers to foster access to medical care.
- Assessed clients and documented information for records and analysis.
- Managed assigned caseload documentation in alignment with regulatory requirements and standards.
- Reported on case progress, updates and interventions in alignment with regulatory standards.
- Maintained an up-to-date knowledge of policies and procedures for effective service provision.
- Promoted client well-being through effective case management, counselling and advocacy.
- Monitored client progress and adapted support programmes to meet changing needs.
- Evaluated and addressed individual client needs and concerns through targeted assessments.
- Adhered to safeguarding principles to protect service users from risk.
- Led workshops under professional supervision.
- Counselled clients through difficult times using approved and compassionate strategies.
- Helped service users to gain ability to function independently in society.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Improved client life quality with regular home visits and assessments.
- Safeguarded client information with strict adherence to privacy and data security policies.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Offered guidance on benefits entitlements to clients, easing financial burdens.
- Facilitated therapy and counselling sessions to help clients connect with qualified healthcare professionals.
- Listened to clients' current struggles to signpost relevant support.
- Exercised professional judgement to implement interventions and make tough decisions.
- Liaised with external and internal professionals to provide holistic support.
- Trained new hires on protocols and procedures; ensured consistency in social work practices.
- Adapted support where possible to increase service accessibility.
- Developed tailored action plans whilst prioritising pressing concerns.
- Responded calmly to manage crises and emergency situations.
- Implemented interventions under supervision, preventing escalation of issues.
- Advocated for client needs and rights with court officials, law enforcement personnel and regulatory agencies.
- Served as a liaison between clients and services providers; smoothed communication barriers.
- Assisted disabled individuals in navigating systemic needs and programmes to meet required case management metrics.
- Devised effective care plans for improved wellbeing of service users.
- Participated actively in team meetings to share experiences and best practices within the department.
- Established supportive relationships with clients through empathetic communication.
- Assisted senior social workers in complex case management, facilitating timely resolution.
- Identified key client needs to develop targeted support programmes.
- Collaborated with other professionals in health and social care to coordinate holistic support.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed duties to deliver on targets with accuracy and efficiency.
- Supported team by demonstrating respect and willingness to help.
- Applied positive customer service approach to increase satisfaction levels.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Analysed data and information to identify issues and create tailored solutions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Conducted research and gathered information from multiple sources to present clear results.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Conducted community outreach programmes, facilitating access to essential support services for vulnerable individuals.
- Provided crisis intervention during high-stress situations, ensuring immediate support was delivered.
- Advised families on available resources and services, enabling informed decision-making regarding care options.
- Provided mental health support to service users, as well as signposting community resources and local charities.
- Supported integration of service users back into community life to maximise successful transition rate.
- Managed complex cases involving mental health and substance misuse issues, resulting in improved living conditions for service users.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Improved service user well-being by providing emotional support and practical advice.
- Advocated for clients' rights to healthcare and social services assistance.
- Conducted thorough assessments of client socio-economic status which helped tailor more effective aid interventions.
- Supervised small groups of adults with additional mental health needs in assigned therapy groups.
- Developed strategic partnerships within the local community, enhancing service provision opportunities for clients.
- Established trustful relationships with clients to facilitate open communication.
- Led team meetings in order to foster a collaborative working environment amongst colleagues whilst sharing key updates about ongoing cases.
- Developed and championed accessible, practical solutions for recurring problems faced by service users.
- Liaised with families and caregivers to develop balanced rehabilitation programmes.
- Attended regular training and supervision workshops for improved service user support.
- Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
- Used assessment findings to action necessary care plan adaptations.
- Delivered training workshops on social care topics to volunteer groups and other stakeholders.
- Maintained up-to-date case records for accurate documentation of progress or concerns.
- Built positive, productive client relationships for enhanced social support.
- Assessed client needs for appropriate referral to specialist services.
- Decreased instances of family conflict through mediation and conflict resolution techniques.
- Responded proactively to changing circumstances for optimised service user care.
- Maintained confidential case documentation in line with data protection regulations.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
- Partnered with external support networks to deliver holistic client care.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Designed individualised care plans that reflected each client's unique needs and preferences.
- Created targeted support programmes based on client interviews and assessments.
- Coordinated with multi-disciplinary teams to create comprehensive care plans.
- Monitored service user progress, escalating concerns for swift resolution.
- Displayed energy and enthusiasm in fast-paced environment.
- Delivered tailored assistance to customers with disabilities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Oversaw daily operations to achieve high productivity levels.
Heath care assistant
Bradford Teaching Hospitals NHS trust
Bradford, Bradford
12.2001 - 04.2006
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Enhanced healing process by changing wound dressings regularly.
- Maintained up-to-date patient records to enable care continuity between support providers.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Popularised health promotion campaigns among patients by distributing relevant literature and explaining key messages clearly.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Worked closely with nurses to maintain high levels of communication.
- Provided basic health education to patients for proper self-care post discharge.
- Provided basic patient health care, administering blood tests, taking blood pressure and dressing wounds.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Safely escorted patients to and from medical appointments and hospital visits.
- Minimised care continuity issues by keeping thorough, accurate records.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Participated in personal development initiatives to enhance service delivery and patient care.
- Adapted to service users' needs and requests to maintain personalised care.
- Provided attentive first-hand care, comfort and safety to patients.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Maintained confidentiality and compliance standards for optimised patient care.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Assisted in patient care, improved comfort and well-being.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Monitored client health conditions and reported immediate issues to manager.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Kept patient environments clean and neat following optimum hygiene standards.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Updated families regularly on patient progress and treatment plan changes.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Administered blood tests and blood pressure checks.
- Assisted with rehabilitative care following treatment plans established by health professionals.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Explained treatments and hospital processes to patients.
- Thoroughly sterilised and sanitised clinical equipment and accessories.
- Supported clinical staff to complete health assessments.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Empowered vulnerable individuals to retain maximum independence through targeted care.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Positioned, lifted and transported patients with limited mobility.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
Education
NVQ Level 2 - Health and Social Care
Bradford College
Bradford 09.2001 - 06.2002
NVQ Level 3 - Health and Social Care
Bradford College
Bradford 01.2003 - 12.2003
Skills
- Effective communication
- Risk Assessment
- Performance Management
- Compassionate attitude
- Proactive initiative
- Risk Management
- Record-keeping
- Empathetic leadership
- Dementia care
- Safeguarding procedures
- Resilience under pressure
- Patience management
- Budgetary oversight
- Cultural sensitivity
- Disability rights advocacy
- Ethical judgement
Timeline
Community Care Officer
Bradford Metropolitan District Council
04.2006 - Current
NVQ Level 3 - Health and Social Care
Bradford College
01.2003 - 12.2003
Heath care assistant
Bradford Teaching Hospitals NHS trust
12.2001 - 04.2006
NVQ Level 2 - Health and Social Care
Bradford College
09.2001 - 06.2002
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