Summary
Overview
Work History
Education
Hobbies
Timeline
Generic

Sharon Melissa Harris

Head House keeper
Chelmsford Essex

Summary

I am a hardworking individual with innate leadership abilities . I delegate well to achieve tasks within specified time and quality requirements. I Work well under pressure to meet changing shift demands. I am a meticulous housekeeping professional with years of experience motivating hardworking cleaning teams. I assess daily requirements and delegate assignments for well-coordinated housekeeping services. I Lead by example to uphold faultless cleanliness standards. I have exceptional communication skills in which has contributed in building a strong team and have been fortunate to have maintained the same team due to resolving their problems , being compassionate and allowing flexibility when needed and most of all have been a strength of support to them and all other staff in this setting .

Overview

39
39
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Cleaning Supervisor

Tenon FM
Chelmsford, Essex
02.2023 - Current
  • Consistently exceeded safety audit goals, conducting random room inspections to verify execution of tasks to quality standards.
  • Managed and supervised a team of seven housekeeping staff to consistently exceed patient and staff expectations.
  • Created a safe environment for patients and staff, verifying all cleaning materials were used and stored in compliance with COSHH regulations.
  • Led my team to carry out deep cleaning projects .
  • Received cleaning supply deliveries, checking products delivered against order forms to verify accuracy.
  • Prepared rotas to create stable team coverage and meet the hospitals needs.
  • Inspected rooms to confirm quality and attention to detail met NHS standards.
  • Laundered items within set timeframes to meet hospitals demands.
  • Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
  • Managed cleaning product stock in line with COSHH regulations.
  • Responded quickly to customer requests for linen, towel and toiletry replacements.
  • Communicated repair needs to maintenance staff for prompt remedial action.
  • Audited rooms after cleaning to check cleanliness standards.
  • Changed linen and made up patients beds ahead of admission.

Head Housekeeper

The Priory Group Mental Healthcare
Chelmsford , Essex
10.2015 - 02.2024
  • Managed and supervised a team of twelve housekeeping staff to consistently exceed patient and staff needs.
  • Maintained optimal staffing levels by accurately assessing staffing needs and developing maximally effective shift schedules.
  • Drove continuous improvement of service quality, establishing measurable performance and development goals for each team member.
  • Interviewed, recruited and mentored 6 new hires to successfully pass their probation period.
  • Prepared rotas to create stable team coverage and meet hospitals needs.
  • Evaluated employee performance and developed improvement plans, maximising team efficiency.
  • Inspected rooms to confirm quality and attention to detail met hospitals /NHS standards.
  • Completed shift reports for smooth handovers of clean rooms to wards .
  • Laundered items within set timeframes to meet hospitals demands . demands.
  • Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
  • Coached housekeeping staff to effectively plan and deliver on targets.
  • Managed cleaning product stock in line with COSHH regulations.
  • Responded quickly to customer requests for linen, towel and toiletry replacements.
  • Communicated repair needs to maintenance staff for prompt remedial action.
  • Implemented consistently high standards of cleanliness to facilitate excellent patient and staff satisfaction.
  • Stored and disposed of cleaning products and chemicals safely.
  • Trained staff in proper cleaning, sanitisation and infection control.
  • Responded proactively to changing housekeeping requirements.
  • Budgeted for cleaning staff and resource requirements.
  • Met health and hygiene regulations through rigorous cleaning rotas.
  • Briefed staff on daily cleaning requirements and delegated tasks to suitable candidates.
  • Cleaned bathrooms and kitchens thoroughly for exceptional hygiene standards.
  • Liaised with management to establish and complete priority cleaning jobs.
  • Scheduled staff timetables to meet hospitals demand.
  • Kept well-stocked cleaning supplies to meet establishment housekeeping requirements.
  • Coordinated cleaning teams to meet daily housekeeping demands.
  • Communicated management feedback to improve team performance.

Cleaning Operative

Pear tree cleaning services
Chelmsford , Essex
05.2001 - 12.2018
  • Safely stored cleaning solutions, equipment and chemicals.
  • Adhered to hygiene regulations to provide safe, standardised service, exceeding cleanliness expectations.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
  • Correctly used colour-coded equipment.
  • Maintained and stored cleaning equipment safely.
  • Restocked, refreshed and sanitised bathroom facilities.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Dusted countertops, ceilings and furniture for pristine environment.
  • Managed workload between team of four cleaners to work reliably to fixed schedule.

Creative Hair Stylist

Lox Salons
Boreham , Essex
05.1985 - 07.1997
  • Set up workstations and treatment rooms with necessary products, equipment and supplies.
  • Managed appointments and schedules to smooth workflow.
  • Trimmed, cut and shaped hair based on exact customer preferences.
  • Designed and executed various hair services, including cuts, colours, perms and extensions.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Updated customer files with colour notes, preferences and services delivered.
  • Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
  • Selected hair colours based on individual preference to produce results surpassing customer expectations.
  • Trained junior stylists to create high-performing salon teams.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Processed and recorded customer payments accurately.
  • Built successful, long-standing client relationships, increasing repeat and referral business.

Education

GCSEs equivalent at that time were CSEs - Mathematics

Boswells comprehensive school
Chelmsford , Essex
09.1980 - 06.1985

Hobbies

In my spare time, I enjoy reading . I also enjoy spending time with my family , socialising with friends . I Love to spend time with my dogs . Shopping is also high on my list of enjoyment and I also love to cook and try out new recipes. 

Timeline

Cleaning Supervisor

Tenon FM
02.2023 - Current

Head Housekeeper

The Priory Group Mental Healthcare
10.2015 - 02.2024

Cleaning Operative

Pear tree cleaning services
05.2001 - 12.2018

Creative Hair Stylist

Lox Salons
05.1985 - 07.1997

GCSEs equivalent at that time were CSEs - Mathematics

Boswells comprehensive school
09.1980 - 06.1985

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Sharon Melissa Harris Head House keeper