Sharon Louise Packham
Lewes,East Sussex
Summary
Personal Statement: I am trainee manager and have worked in many Delivery Offices across the BN, TN and RH area. I adapt well to the different challenges each working environment presents. I am dedicated to supporting Royal Mail with developing the business for the future and supporting the business goals I have worked in Hailsham for the past 9 months as the Customer operation manager and built a good relationship with staff and customers and ensuring the premium products were always delivered to time whilst maintaining the safety of the Unit and Vehicles to prevent any accidents that might occur. I managed the Sunday operations in Eastbourne Hub delivering Covid Test Kits during Covid and now seeing it grow with other Companies as an Operation to be a 7 day a week business. I am currently a Trainee Manger for the BN area. Results-driven Management professional with 9 years of experience in Delivery operations, production management, organisational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritising activities, translating business requirements into solutions and achieving defined objectives.
Overview
21
21
years of professional experience
Work history
Customer Operation Manager
Royal Mail Group
Hailsham, East Sussex
10.2022 - 08.2023
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Strategically scheduled and managed 44+ staff members, maintaining high-performing business operations.
- Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
Delivery Office Manager
Royal Mail Delivery Office
Seaford, East Sussex
04.2022 - 07.2023
- Responsible for the daily operations of the Delivery Office whilst maintaining/improving the vital few KPI'S whilst securing the right relationships, performance and outcomes for our employees, customers and shareholders
- At the heart of my Goals was building trust, trust on the doorstep for our customers and building trusted relationships throughout the organisation
- Seaford DO was top of the sector with the Vital View and was number 12 in the country in Period 6 with which we grew until we came 2nd in the country in P11
- I was always willing to help other offices with staff if they had been struggling throughout Covid which meant I had to increase our Lapsing plans to 5 if necessarily
- Seaford only had a lapsing plan for 3 duties and I was able to drill down and make a plan for 4 or 5 Duties to be implemented when needed
- I received the CEO and COO award for Seaford in May 2022 for outstanding results
- Health and Safety was a very important part of the operations and engaging with staff to highlight the dangers and risk that can occur indoor and outdoors
- Doing vehicle checks everytime a vehicle was used was adapted until it became second nature that this was part of normal part of their duty
- Completing risk assessments to make sure the work force were using the tools and the safety to themselves correctly
- Managed 35-employee office, supervising workers, enhancing productivity and driving efficiency.
- Oversaw office budget to responsibly allocate equipment and resources.
Deputy/Acting Manager
Royal Mail Group
01.2016 - 03.2021
- Various locations
- Covering DOM & Line role
- Responsible for the daily operation of a Delivery Office including resourcing to work load, ensuring safe working environment, financial management, sick management and fleet control
- Achievements:
- While working alongside the Lewes Dom, I have helped to;
- Stabilise the office to achieve daily USO utilising the recognised and approved tools such as RTW, IWT, & RTD
- Achieve a 40% rise in Safety audit and ensured all accidents are thoroughly investigated and accurately reported, using RCA & ERICA
- Improved the efficiency and financial performance of the office
- Implemented a new sorting plan based on the traffic profile
- Instilled Core Standards, by leading by example
- Performance managed staff using the infringement monitor, RCA, and by coaching
- Reduced the LTS and indoor rehabs by following the set standards of the Attendance Policy liaising with OH & HR to ensure correct process and support was maintained
- Ensured Fleet Compliance through staff engagement and putting in place the correct procedures to eliminate all highlighted risk
Indoor OPG Lewes DO
01.2010 - 01.2016
- Initially covered Indoor role without training when all indoor staff were off
- Self-taught many of the processes needed to complete the daily tasks
- Oversee collection performance in the afternoons
OPG/Delivery Lewes DO
01.2008 - 01.2010
- Covering delivery in town by HCT, CDV pairing & Rural delivery by singleton van
03.2002 - 12.2008
- Worked for Mars Confectionery who are part of the Masterfoods Group, who hold seven out of ten top confectionery lines in the world .I worked as part of the sales team for BN/RH area
- The job entailed using my own vehicle; carrying stock and equipment to visit up to 15-20 large retail and small independent shops in a day
- My role was to maximise profits, and promote new lines
- I'd give them advice on where to position their display in the shop, what lines they should stock considering their client base & location
- By analysing data, I could identify the top selling lines & coach the clients on how to improve their sales
- This would involve advice on display & position within their current layout
- I would return once a month to maximise the engagement with the team, to offer ongoing support
- There would be stock rewards for good sales performance.
Skills
- Relationship building
- Solutions development
- Health and Safety PIC
- Process improvement strategies
- Quality compliance procedures
Languages
English
Native
Timeline
Customer Operation Manager
Royal Mail Group
10.2022 - 08.2023
Delivery Office Manager
Royal Mail Delivery Office
04.2022 - 07.2023
Deputy/Acting Manager
Royal Mail Group
01.2016 - 03.2021
Indoor OPG Lewes DO
01.2010 - 01.2016
OPG/Delivery Lewes DO
01.2008 - 01.2010
03.2002 - 12.2008
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