Sharon Wood

Skills Practitioner - 01/08/2022- Current- Job enhancement from previous role as Animal Technician

Daily duties -

• Responsibility for routine care, maintenance and administration of our animal collection
• Administering a wide range of medications to a variety of species when needed/veterinary appointments
• Producing task charts, feeding charts and detailed species fact sheets for students to check and adhere to
• Prepare, store and maintain equipment used for the delivery of the curriculum
• Planning and implementing practical activities for learners
• Teaching and demonstrating to students health checks, handling and restraint methods, nutritional and medical needs
• Liaise with subject tutors to ensure that practical activities are fully supported
• Driving the minibus when required

Enhanced duties -

• Assessing and providing feedback to students on their curriculum tasks
• Assess and supervise students on work placements both on and off site

Animal Technician - 01/08/2017 - 31/07/2022

Daily duties - As detailed above minus the enhanced duties

Skills Practitioner for Higher Education (HE) Dept. - Seconded - 2019 - 2020

Daily duties -

• Writing reports, handbooks, creating databases and uploading and tracking student grades.
• Taking minutes for meetings
• Organising and attending overseas trips to Africa, costings, collating students personal details, passport and medical information.
• Liaising with guest speakers and external organisations
• Keeping updated records of students for the use of the faculty and exam boards
• Sourcing and ordering scientific and veterinary equipment

Trainer Demonstrator - 01/08/07 - 31/07/2017 Role made redundant

Daily duties -

• Writing handbooks, updating databases and uploading and tracking student grades.
• Taking minutes for meetings
• Liaising with guest speakers and external organisations
• Assessing and providing feedback to students on their curriculum tasks
• Assess and supervise students on work placements both on and off site
• Placing orders for office supplies and teaching equipment using the colleges IT systems
• Researching, planning and implementing all departmental excursions, inc. costings and bookings
• Organising and attending overseas trips to Africa, costings, collating students personal details, passport and medical information.
• Creating rota's for organising all student and teaching practical's that occurred across all levels for the year.
• Meeting with students and parents to discuss personal issues and progress
• Answering the phone and taking messages
• Student mentor
• Driving the minibus

Resource Assistant - 06/10/2006 - 01/08/2008

Daily duties -

• Responsibility for routine care, maintenance and administration of our animal collection
• Administering a wide range of medications to a variety of species when needed/veterinary appointments
• Producing task charts, feeding charts and detailed species fact sheets for students to check and adhere to
• Prepare, store and maintain equipment used for the delivery of the curriculum
• Regular stock checks and ordering of feed, bedding, and general equipment for animals in the collection

Achievement's in this time

• Level 2 qualification in adult numeracy
• Level 5 Teaching Diploma qualification
• City and guilds assessors qualification
• Outstanding team award for 4 years
• Best support staff award
• Career progression
• Minibus drivers licence
• Safeguarding Children - in Education - Level 1
• Safeguarding against Radicalisation - The Prevent Duty
• Cyber Safety Awareness
• Data Protection Awareness
• Equality, Diversity & Inclusion
• H&S Induction Modules - Modules 1, 2, 3 part 1 and 4(Safe Guarding, Manual Handling,

Duties

• Monitored display stock levels, replenishing for consistently well-stocked sales floor.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Operated cash registers with accuracy and processed cash and card transactions.
• Built lasting relationships with clients through customer service interactions.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Updated product labeling and pricing to reflect discounts and offers.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Adhered to company procedures and guidelines to maintain compliance.
• Assisted customers in locating specific items to boost satisfaction.

Achievements

• Made a permanent employee from a Christmas Temp due to the quality of my customer service

• Delivered outstanding in-store experience through positive and attentive customer service.
• Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Received stock deliveries, accurately completing paperwork and updating system records.

Waitress

• Created friendly, welcoming atmosphere to encourage positive guest experiences
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock
• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces
• Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages
• Greeted and escorted guests to tables.
• Adhered to health and safety regulations by examining food quality and maintaining cleanliness.

Cook

• Correctly operated kitchen equipment
• Prepared and cooked dishes efficiently for well-timed food service.
• Prepared breakfasts, lunches, afternoon teas and dinners for diners.
• Stored ingredients at safe temperatures in compliance with food hygiene regulations.

Receptionist

• Handled customer payments
• Delivered outstanding customer service.
• Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
• Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
• Scheduled and made reservations for guests using hotel and management software.
• Verified ID and payment preference of guests.
• Greeted guests and facilitated check-in and check-out procedures.
• Provided guests with keys and directions to room.
• Greeted customers warmly, aiming to provide positive, smooth check-in experiences.