Summary
Overview
Work history
Education
Skills
Timeline
Generic

Sharon Wells

Southampton,HAM

Summary

I am a self motivated, driven bubbly and friendly individual with at least 30years experience in a Customer Service Environment . I have at least 10years experience in the Transport Industry .I am a strong team contributor with exemplary communication skills, adept at training and development, staff motivation, and problem resolution. Experienced in office management tasks including data organisation, greeting visitors, fleet management, delivery issue resolution, vehicle compliance, shipment tracking, driver coordination, route planning, subcontractor management, transport filing systems. Committed to maintaining high efficiency and legal compliance procedures while coordinating driver schedules and vehicle repairs.

Overview

29
29
years of professional experience

Work history

Transport Schedular/Administrator

Community First Wessex
Totton, Hampshire
07.2023 - Current
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Improved record keeping system with attention to detail and thoroughness.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Retain accurate records of driver licensing, ID, training and DBS checks ensuring all drivers training is kept up to date in accordance with legal compliance and best practice.
  • Retain records of audits and assessments of the condition of passengers restraints and other safety equipment.
  • Maintain vehicle records including daily log sheets recording Drivers hours and mileage plus safety and vehicle checks, insurance details, log books v5 documents and MOT's.
  • Liaise with garages in the relevant areas all Safety Inspections, Services and MOT's and report any major issues to Transport Manager with regards to cost implications and for the Transport Manager to authorise any work needed.

Catering Assistant

HC 3 S- Bartley Junior School and Netley Marsh
SOUTHAMPTON, Hampshire
03.2019 - 06.2023
  • Lead the food preparation and cooking Follow portion control guidelines and special dietary requirements Ensure eating areas are set up cleared away daily/ weekly cleaning rota are carried out effectively Ensure kitchen had sufficient stock of food and cleaning materials Manage kitchen administration including calculating meal costs monitoring the School/units performance Assist the District Manager with the induction and development of staff.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Inspected and strictly followed recipes to ensure first-class meal quality and consistency.
  • Correctly operated kitchen equipment, maintaining optimal performance and safety levels.
  • Mentored staff in food preparation and storage best practices.
  • Briefed team on sales targets and menu changes.
  • Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
  • Ordered and received products and supplies to maintain well-stocked kitchen areas.
  • Changed and sanitised surfaces between tasks to avoid cross-contamination.
  • Operated industrial kitchen equipment to mix and blend ingredients.
  • Reduced food costs with proper budgeting and inventory management.
  • Used batch cooking equipment to create multiple meal items at once.
  • Completed daily opening and closing duties to support kitchen operations and prepare for busy periods.
  • Followed precise recipes detailing ingredient requirements and cooking methods.
  • Coordinated team of 4 kitchen staff and trained each to complete quality cooking work.
  • Accounted for individual diets and allergens when cooking personal meals.
  • Followed kitchen opening and closing procedures when preparing cooking supplies, ingredients and workstations.
  • Enforced proper sanitation practices to prevent food spoilage and contamination.
  • Adhered to health and safety requirements for cleaning surfaces, cooking items and equipment.

Operations Controller

Citysprint
Southampton
02.2017 - 03.2019
  • Dealing with people both face to face,via email or over the phone Filing,scanning updating customers information.
  • Liaising and de-briefing drivers face to face via trakker and by phone.
  • Track the progress of drivers report and incidents accurately and input onto data base.
  • Allocation of work to couriers fairly Implementing and maintaining Service Level Agreements for both the client and Services Centres.
  • Informing clients and fellow employees of any delays To ensure the fleet size is sufficient to service the clients.
  • Recruit drivers when required File and record data accurately Deal with any Customer Service issues effectively and efficiently.
  • Ensure all drivers documents are up to date.
  • Problem solving if any issues arise.
  • Work in a team or own my own initiative.
  • Follow company policies,systems and procedures, Work as part of a team Provide a frontline service for customers Self motivated Organise stock Ensure correct stock went to the correct departments Stock take accurately Follow company ppolicies,systems and procedures Ensure Departments were tidy following Health and safety procedures.

Cook Supervisor

Orchard Infant School
SOUTHAMPTON
02.2011 - 02.2017
  • The role involved taking temperatures and checking the maintenance of the equipment to ensure it was fit for purpose.
  • Prepared and cooked a school dinner for 230 children according to company policies.
  • Supervised a team of 5 and ensured the team followed the health and safety guidelines according to company policies.
  • We had to work fast and efficiently in order to feed 230 children Logging temperatures of everything I cooked and what I cooked.
  • Ensuring there was no cross contamination of foods for children with allergies and that they had the correct food served to them.
  • Oversea the serving of the children then clean down quickly and efficiently.
  • At the end of the week report figures of amount of children served for the week and cost used for the week to the District Manager.
  • At the end of every term I completed a stock check reporting figures for the term.
  • Level 2 Food Hygiene.

Senior Sales Operator

TNT Transport
Southampton
06.1996 - 02.2008
  • Leading a team of 5 Take bookings accurately and advise clients of services offered that would suit there needs.
  • Allocation of work fairly Monitoring jobs through to completion advising customers of any issues or delays and advising them of proof of delivery.
  • Implementing and maintaining a high service level to clients and major accounts for example:BT and Nat West.
  • Informing Major accounts of any issues promptly.
  • Communicating effectively and efficiently to Customers, Hauliers and other Sales Centres.
  • Delivered services to customer locations within target timeframes.
  • Handled high volume calls to address customer inquiries and concerns.
  • Processed invoices and payment runs with complete accuracy.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Analysed data and information to identify issues and create tailored solutions.
  • Served customers to drive sales and deliver top-quality experiences.
  • Consistently arrived at work on time and ready to start immediately.
  • Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements.
  • Improved sales order processes by identifying opportunities in shipment efficiencies.
  • Liaised with customers to provide order updates and confirm delivery dates and requirements.
  • Adhered to legal and regulatory requirements while processing imports and exports.
  • Improved vehicle utilisation and cost effectiveness in line with company targets.
  • Communicated with carriers, shipping lines and external haulage contractors.
  • Completed shipment documentation to company standards.
  • Oversaw recording and timely dispatch of loads.
  • Used trend data and financial forecasts to establish accurate budgets aligned with operational needs.
  • Established operational and administrative procedures and enforced controls.
  • Introduced operational and administrative procedures to uphold integrity of current processes.
  • Planned logistics across international boundaries to reliably meet delivery requirements.
  • Oversaw records covering purchasing transactions, distribution flow and stock storage.
  • Liaised with customers and other departments to plan timely transportation of goods.
  • Coordinated dispatching of transport vehicles distributing goods across the UK and internationally.[Location].
  • Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.

Education

St. Anne's Catholic School

Skills

  • Customer service
  • Complaint manage
  • Health and safety proficient
  • Team contribution
  • Order management
  • Exemplary communication
  • PC Literate
  • Training and development
  • Staff motivation
  • Strong problem solver
  • Problem resolution
  • Excellent telephone manor
  • Fleet management
  • Delivery issue resolution
  • Vehicle compliance
  • Driver coordination
  • Transport filing systems
  • Route planning
  • Subcontractor management
  • Health and safety management
  • Supply chain logistics
  • Driver schedule coordination
  • Vehicle repair coordination
  • Driver debrief process

Timeline

Transport Schedular/Administrator

Community First Wessex
07.2023 - Current

Catering Assistant

HC 3 S- Bartley Junior School and Netley Marsh
03.2019 - 06.2023

Operations Controller

Citysprint
02.2017 - 03.2019

Cook Supervisor

Orchard Infant School
02.2011 - 02.2017

Senior Sales Operator

TNT Transport
06.1996 - 02.2008

St. Anne's Catholic School

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Sharon Wells