Sharon Welch
Leighton Buzzard,Central Bedfordshire
Summary
Organised and detail-oriented professional with expertise in administrative support within healthcare settings. Strong communicator adept at managing multiple tasks and liaising with diverse teams. Proven ability to maintain confidentiality and ensure efficient operations. Committed to delivering high-quality service and fostering positive relationships.
Overview
25
25
years of professional experience
5994
5994
years of post-secondary education
Work history
Team Administrator
Central North West London NHS Trust
Bletchley
2021.05 - Current
- Facilitated communication with families, improving service delivery and client satisfaction.
- Assisted in resolving client inquiries by liaising with external agencies and senior staff, enhancing service responsiveness.
- Produced reports and correspondence for multidisciplinary teams, aiding informed decision-making.
- Documented comprehensive meeting minutes, ensuring all discussions were recorded and actioned.
- Coordinated effective discharge planning through family and professional meetings, streamlining patient transitions.
- Collaborated with ward manager and housekeeping to address building maintenance issues promptly.
- Supported operational efficiency as medical secretary, aiding communication within medical teams.
- Streamlined shift management through effective rostering, reducing staffing gaps.
- Maintained timely availability of office supplies, supporting uninterrupted service delivery.
- Escorted patients to appointments safely, ensuring compliance with transport protocols.
Clinical Governance & Quality Administrator
Buckinghamshire Healthcare NHS Trust
Aylesbury
2013.01 - 2018.01
- Assisted senior team in managing complaints and litigation cases.
- Supported investigations into serious incidents and reviewed relevant leaflets and guidelines.
- Coordinated weekly meetings with midwifery team to discuss status of complaints.
- Prepared agendas and reports for governance meetings in obstetrics and gynaecology.
- Participated in reviews of neonatal mortality with senior team panel.
- Managed diary for scheduling meetings with birth reflections midwife and communicating with patients.
- Aided in serious incident investigations by collecting statements and collating information for reports.
Legal Secretary
J D Wetherspoon Plc
Watford
2005.08 - 2008.12
- Assisted senior solicitor by providing paralegal support.
- Supported defence strategies for employee liability and public liability claims.
- Ensured accurate documentation of claims while working with external claims management company.
- Conducted interviews with staff to collect witness statements and reviewed CCTV footage for evidence.
- Maintained an organised office environment to improve staff productivity.
Agency Worker
Numerous Employment Agencies
Aylesbury, Watford
2003.07 - 2005.07
- Assisted in completing assignments on time to meet strict deadlines.
- Facilitated discussions with employers to understand job requirements and necessary skills.
- Supported consistent communication with clients to manage expectations and provide updates.
- Aided in streamlining administrative processes to improve productivity.
- Displayed a professional demeanour to enhance agency image.
- Prioritised tasks effectively to meet tight deadlines.
- Handled confidential information with care and integrity.
- Responded quickly to changes in production demands to show flexibility and adaptability.
- Acquired new policies and procedures rapidly.
- Adjusted swiftly to new teams and work environments.
PA to Clinical Governance Lead
University Hospitals of Leicester NHS Trust
Leicester
2002.05 - 2003.05
- Assisted in performing full PA duties including diary management and audio typing.
- Supported accessibility of documents by developing organised filing systems.
- Maintained accurate records to help improve operational efficiency.
- Managed incoming calls while ensuring high standards of customer service.
- Streamlined office processes to enhance efficiency.
- Processed correspondence through mail, email, and phone to reduce backlog.
- Took detailed meeting minutes and distributed promptly for timely action.
- Facilitated communication between departments as a professional liaison.
- Prioritised tasks to support improved productivity.
- Maintained confidentiality of sensitive information by implementing strict file management systems.
- Assisted in event planning leading to successful corporate gatherings.
Agency Worker
Accent Recruitment
Leicester
2001.08 - 2002.05
- Promoted agency image through professional demeanour.
- Adapted to production demands with flexibility.
- Prioritised tasks to meet deadlines.
- Maintained confidential records to protect sensitive information.
- Handled customer inquiries to enhance satisfaction rates.
- Executed accurate data entry tasks for record keeping.
- Performed daily duties efficiently.
- Learned new skills to increase productivity.
- Completed assignments within tight deadlines.
- Demonstrated respect and friendliness in assisting others.
- Provided customer service while managing challenging situations.
- Acquired skills to boost efficiency.
- Utilised Microsoft Word for document creation and communication.
- Delivered customer service by addressing concerns and answering questions.
Education
GCSEs - English Language & Literature, Maths, Psychology
Countesthorpe Community College
LeicesterA Level - Psychology, English Literature and Geography
Countesthorpe Community College
LeicesterBachelor of Arts - History & Applied Social Studies
Keele University
KeeleSkills
- Discretion and confidentiality
- Microsoft Office proficiency including mail merge
- Advanced copy and audio typing skills
- Highly organised with attention to detail
- Autonomous work style
- Interpersonal aptitude
- Empathy towards colleagues
- Professional minute taking
- Document preparation
References
References available upon request.
Parental Career Break
- 2008 - 2013
- 2018 - 2021
Timeline
Team Administrator
Central North West London NHS Trust
2021.05 - Current
Clinical Governance & Quality Administrator
Buckinghamshire Healthcare NHS Trust
2013.01 - 2018.01
Legal Secretary
J D Wetherspoon Plc
2005.08 - 2008.12
Agency Worker
Numerous Employment Agencies
2003.07 - 2005.07
PA to Clinical Governance Lead
University Hospitals of Leicester NHS Trust
2002.05 - 2003.05
Agency Worker
Accent Recruitment
2001.08 - 2002.05
GCSEs - English Language & Literature, Maths, Psychology
Countesthorpe Community College
A Level - Psychology, English Literature and Geography
Countesthorpe Community College
Bachelor of Arts - History & Applied Social Studies
Keele University