Sharon Warwick
Poole
Summary
Dedicated, hardworking, and reliable professional with over 15 years of customer service experience. Strong communication and multitasking skills and committed to supporting every aspect of the customer journey. Adaptable and flexible in dealing with different methods of communication, customer personalities, and situations. Keen to have an active program of self development and enjoy working alone and as part of a team.
Overview
13
13
years of professional experience
15
15
years of post-secondary education
Work history
Customer Care Advisor and Reports Team
Lush Retail Ltd
Poole, Dorset
10.2018 - Current
- Providing exceptional support throughout the
customer journey, catering to customers' needs globally. - Listening to customers to help identify needs and offer prompt solutions to maintain customer satisfaction.
- Delivering first class customer service, whilst demonstrating empathy and patience by telephone, email, and live chat correspondence.
- Offering detailed consultations on products.
- Collaborating with various departments within the business to ensure a seamless and exceptional 5-star customer journey.
- Handling customer complaints, and striving to resolve issues in a timely and professional manner.
- Capturing customer data and providing monthly and ad-hoc reports for the department and wider business using Zendesk.
Patient Liaison
BMI The Harbour Hospital
Poole, Dorset
06.2011 - 09.2018
- First point of contact for patients and visitors attending the hospital.
- Answering patient and consultant queries face to face, by telephone, and by email.
- Contacting health insurance companies and arranging appropriate cover for patient procedures.
- Booking and taking payments for patient procedures.
- Working flexible hours, covering weekends and bank holidays.
- Contributing to the smooth running of the patient journey.
- Expressing care, patience, and empathy when interacting with patients.
Education
A-Levels - Business Studies
Bournemouth and Poole College
Poole, Dorset 09.1996 - 06.1998
GCSEs -
Bournemouth and Poole College
Poole, Dorset 09.1996 - 06.1998
GCSEs -
The Martin Kemp Welch School
Poole, Dorset 09.1992 - 06.1996
BMI The Harbour Hospital
Poole, Dorset 06.2011 - 09.2018
Skills
- A passion for excellent customer service
- Active listening
- Strong verbal and written communication skills
- Time management skills
- Zendesk report generation
- Complaint resolution
- Self-motivated with a caring, positive can-do attitude
- Demonstrating empathy and understanding
References
References available upon request.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer Care Advisor and Reports Team
Lush Retail Ltd
10.2018 - Current
Patient Liaison
BMI The Harbour Hospital
06.2011 - 09.2018
BMI The Harbour Hospital
06.2011 - 09.2018
A-Levels - Business Studies
Bournemouth and Poole College
09.1996 - 06.1998
GCSEs -
Bournemouth and Poole College
09.1996 - 06.1998
GCSEs -
The Martin Kemp Welch School
09.1992 - 06.1996
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