Sharon Toner
Wallsend
Summary
A highly motivated individual with a passion to make a difference. I take great pride in my work and can priorotise to reach desired outcomes. I thrive on high pressured environments and remain calm and professional whilst been able to obtain successful solutions to problems. My communication and organisational skills are considered to be two of my outstanding qualities, and have demonstrated this within my employment history.
Overview
29
29
years of professional experience
Work history
Commercial Officer
NHS Fleet Solutions
2022.01 - 2026.05
- Processing Car Lease orders for NHS employees and other public sector employees. Working for Northumbria Healthcare Trust, my role is to assist my colleagues to obtain a lease car.
- Working in a fast-paced environment, answer incoming calls regarding the salary sacrifice benefit scheme, processing and managing vehicle orders, and communication via email to answer enquiries Provide updates on orders. Collaborating and liaising with dealerships and lease companies to gain information on vehicle specifications, and ongoing orders. Booking vehicle deliveries and collections. Setting expectations and managing changes to orders. Using systems such as oracle to obtain purchase orders.
Adjutant General Corp and Royal Logistics Corp
British Armed Forces Reservists
1999.11 - 2026.05
- I hold the rank of Sgt and my role as the units Military Transport (MT) Sgt. I am responsible for booking transport for the unit training requirements. Conduct driving tasks in support of regimental activities. Operate and maintain military vehicles. Deliver driver training. Double entry booking keeping, Imprest Operator(accountancy)
Customer Advisor
Newcastle Building Society
2018.10 - 2021.01
- Handle incoming calls to help and advise customers on their accounts. To perform a dual role multitasking between calls and administration tasks. Advise on new financial products available and respond to customer queries or requests for information regarding investment product knowledge. Identify and deal with complaints within the calls and record these as per procedure. Communicate with customers through other channels, Email, secure messaging systems.
- Complying to service level agreements and quality standards, to give a fair and quality service. To be able to manage a high-volume workload, and work towards daily targets. To work with accuracy and detail when dealing with customers’ accounts and details.
Customer Experience Host
LNER (London North Eastern Railway)
2018.11 - 2018.10
- My duties entail delivering an excellent customer experience to all our passengers. Meeting and exceeding customer expectations, by delivering a refreshment service. Dealing with passenger enquiries and ticket information. Follow safe systems of work to ensure the safety of passengers is fulfilled. Work to timelines and prioritise workloads.
- (Substantive post)
Customer Service & Information Controller
2017.01 - 2016.12
- (Secondment) Communicate concise and accurate information to passengers and the wider business. Providing support and advice to Train Managers and stations across the route. Dealing with emergency situations, including British Transport Police (BTP) and ambulances.
- Having a rapport with other Train operating companies (TOC's) to request ticket acceptance so our customer are provided with alternative travel solutions in disruption.
- Using several IT systems to be able to gather the required and accurate information. Trust, web Gemini. Work effectively with stakeholders.
Customer Experience Network Manager
2014.09 - 2016.01
- Provide support to the on-board teams also the delivery of the onboard offers. Coordinate catering supplies and influence decisions to protect the on-board offer. Assist in the allocation of manpower resources. Act as first line response to food and safety and on-board hygiene issues. Ensuring immediate measures are implemented to control and resolve any issues. Work with stakeholders to provide a seamless customer experience
Passenger Handling Agent
Servisair UK Ltd
1999.06 - 2002.11
Secretary
Charles Lamb Residential Lettings
1999.02 - 1999.06
Switchboard Operator/Receptionist
Peeks the Events Maker
1998.05 - 1998.12
Cosmetic Sales Consultant
Fenwick's of Newcastle
1997.11 - 1998.05
Cabin Crew
Nordic European Airlines
1997.04 - 1997.10
Education
BTEC First Diploma - Leisure for Tourism
BTEC National Diploma - Travel and Tourism
G.S.C.E - Maths
GPA
G.S.C.E - English
G.S.C.E - Drama
G.S.C.E - Home Economics
G.S.C.E - Science
G.S.C.E - Community Studies
Customer Service NVQ Level 2 -
GPA
Skills
- Stong Verbal and written communication
- Attention to details
- Customer Service
- Team Player
- Organised
- HGV Driver
- System Co-ordinator
- Book keeper
Interest and Hobbies
I am very adaptable and try my hand to anything, I enjoy outdoor pursuits, and most sporting activities. These include swimming and cycling and mountaineering. I am a avid reader and particularly enjoy reading auto biographies. I enjoy watching football. DIY, painting & decorating.
Timeline
Commercial Officer
NHS Fleet Solutions
2022.01 - 2026.05
Customer Experience Host
LNER (London North Eastern Railway)
2018.11 - 2018.10
Customer Advisor
Newcastle Building Society
2018.10 - 2021.01
Customer Service & Information Controller
2017.01 - 2016.12
Customer Experience Network Manager
2014.09 - 2016.01
Adjutant General Corp and Royal Logistics Corp
British Armed Forces Reservists
1999.11 - 2026.05
Passenger Handling Agent
Servisair UK Ltd
1999.06 - 2002.11
Secretary
Charles Lamb Residential Lettings
1999.02 - 1999.06
Switchboard Operator/Receptionist
Peeks the Events Maker
1998.05 - 1998.12
Cosmetic Sales Consultant
Fenwick's of Newcastle
1997.11 - 1998.05
Cabin Crew
Nordic European Airlines
1997.04 - 1997.10
BTEC First Diploma - Leisure for Tourism
G.S.C.E - English
G.S.C.E - Drama
G.S.C.E - Home Economics
G.S.C.E - Science
G.S.C.E - Community Studies
BTEC National Diploma - Travel and Tourism
G.S.C.E - Maths
GPA
Customer Service NVQ Level 2 -
GPA