Sharon Thurston
Down Hatherley,United Kingdom
Summary
Driven professional with talent for understanding customer needs and fostering long-term relationships. Demonstrates excellent communication and negotiation skills, combined with keen ability to identify sales opportunities and address client concerns. Poised to significantly enhance customer satisfaction and retention. Very much a team player and being supportive to other colleagues is important to me
Overview
28
28
years of professional experience
2025
2025
years of post-secondary education
Work history
Sales and retention specialist
Kingsbridge Insurance
Tewkesbury, Gloucestershire
2021.09 - Current
- Encouraged repeat business through building strong relationships with customers.
- Maximised customer retention through upselling and cross-selling.
- Handle calls promptly and professionally and treating each customer with respect, fairness, understanding and clarity
- Reaching and achieving personal and department monthly targets in sales and quality assurance
- Liaising with other departments, customer service, and underwriting to support customers and ensure the customer journey is clear concise and a personable one
Sales |Advisor
PGL Travel
Ross on Wye, Herefordshire
2005.02 - 2020.10
- Established new and fostered existing relationships within education sector to secure business.
- Delivered exceptional customer service, addressing needs of trip organisers, teachers, parents, and students.
- Demonstrated comprehensive product knowledge and personal experience to reassure vulnerable customers.
- Facilitated effective communication across teams regarding new business opportunities and market activities.
- Coordinated special events promoting new product lines.
Events Organiser
Cheltenham Park Hotel
Cheltenham, Gloucestershire
2003.02 - 2005.02
- Organised logistics for events, including contract signing and fee collection.
- Coordinated details and timelines for meetings, weddings, and corporate events efficiently.
- Managed event bookings and promotions to ensure successful execution.
Sales and Service Advisor
Kholer Mira
Cheltenham, Gloucestershire
1998.05 - 2003.02
- Provided technical support to trades and the general public for repairs and parts ordering.
- Collaborated with suppliers to fulfil orders efficiently.
- Coordinated with factory floor staff to meet production timelines.
- Facilitated team transition during integration from Mira to Kohler Mira, aligning processes with customer needs.
Education
Cii Level 3 - Insurance
Chartered Insurance Institute
Skills
- Relationship management and rapport building
- Verbal and written communication
- Customer needs assessment
- Adaptability and interpersonal skills
- Strong work ethic and teamwork
Timeline
Sales and retention specialist
Kingsbridge Insurance
2021.09 - Current
Sales |Advisor
PGL Travel
2005.02 - 2020.10
Events Organiser
Cheltenham Park Hotel
2003.02 - 2005.02
Sales and Service Advisor
Kholer Mira
1998.05 - 2003.02
Cii Level 3 - Insurance
Chartered Insurance Institute