Sharon Spencer
Dublin,Ireland
Summary
Accomplished HR professional with expertise in employee and industrial relations, HR compliance and policies, and talent acquisition. Demonstrates proficiency in workforce planning, HR metrics and reporting, and coaching for performance management. Skilled in communication and collaboration, leveraging CORE HR systems and Microsoft Office Suite to enhance organisational efficiency. Adept at utilising TAS Books, Collsoft, and HRIS for effective employee data management. Committed to driving strategic HR initiatives that align with business objectives.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work history
HR Generalist
DHL Express Ireland
Dublin
2022.09 - 2026.04
- Partner with business leaders on all employee relations activities, supporting fair and compliant resolution of grievances, investigations, and disciplinary cases.
- Coordinate full-cycle recruitment, onboarding, and offboarding processes in line with company policy and employment legislation.
- Coach and advise line managers on performance, capability, and absence management issues to drive compliance and improve employee experience.
- Champion health, wellbeing, and inclusion programs, fostering a supportive and engaged workforce.
- Collaborate with the HR team to deliver projects in support of strategic HR goals, ensuring timely delivery and data accuracy.
- Maintain and safeguard employee records, ensuring compliance with GDPR and HR best practice.
- Track and report key HR metrics (turnover, absenteeism, ER case load) to inform leadership decisions.
Co-Founder/Owner
Inkwest Tattoo
Dublin
2010.06 - 2023.08
- Oversaw all aspects of business operations, including financial planning, marketing, and stock control.
- Developed and executed marketing strategies to enhance brand visibility.
- Managed bookkeeping, online banking, and financial transactions, showcasing strong organizational skills.
Office Manager / Accounts Assistant
XS Direct Insurance Brokers Ltd
Dublin
2012.05 - 2022.07
- Supported a diverse team of 150 employees, overseeing payroll, contracts, benefits, and HR administration processes.
- Acted as the first point of contact for staff issues, maintaining discretion and professional judgement in employee matters.
- Implemented improvements to health and safety policies and workplace procedures in compliance with HR legislation and best practice.
- Strengthened financial accuracy and internal reporting through monthly analysis and liaison with management.
Cash Office Administrator
Eason & Son
Dublin
2011.11 - 2012.05
- Monitored all cash operations, identifying and resolving discrepancies while maintaining high levels of accuracy and compliance.
Veterinary Assistant
Cara Veterinary Hospital
Dublin
2009.10 - 2010.07
- Supported clinicians in daily medical operations, demonstrating teamwork, discretion, and attention to detail in sensitive environments.
Accounts Receivable/Collections Agent
VTR Refrigeration Ltd
Dublin
2007.09 - 2009.09
- Managed client account queries and served as the first point of contact for complaints, demonstrating strong customer service skills.
- Produced weekly and monthly cash flow projections, reporting to senior management on financial health.
Education
Animal Care Certificate - FETAC Level 5
Killester College
2009.01 - 2010.01
Business Studies Certificate - FETAC Level 5
The Brace Centre
2004.01 - 2007.01
Skills
- Employee & Industrial Relations
- HR Compliance and Policies
- Talent Acquisition and Workforce Planning
- HR Metrics & Reporting
- Coaching and Performance Management
- Communication & Collaboration
- CORE HR
- Microsoft Office Suite (Word, Excel, PowerPoint)
- TAS Books, Collsoft
- HRIS / Employee Data Systems
References
References upon request
Interests
Meditation, Volunteering, Personal Development
Timeline
HR Generalist
DHL Express Ireland
2022.09 - 2026.04
Office Manager / Accounts Assistant
XS Direct Insurance Brokers Ltd
2012.05 - 2022.07
Cash Office Administrator
Eason & Son
2011.11 - 2012.05
Co-Founder/Owner
Inkwest Tattoo
2010.06 - 2023.08
Veterinary Assistant
Cara Veterinary Hospital
2009.10 - 2010.07
Animal Care Certificate - FETAC Level 5
Killester College
2009.01 - 2010.01
Accounts Receivable/Collections Agent
VTR Refrigeration Ltd
2007.09 - 2009.09
Business Studies Certificate - FETAC Level 5
The Brace Centre
2004.01 - 2007.01