Sharon Rimmer
Widnes,Cheshire
Summary
I am hard-working with strong organisational skills and attention to detail. I can achieve goals through exceptional planning and prioritisation. An energetic and dependable employee well-versed in communication and multi tasking. Willing to take on greater responsibilities to meet team goals.
I have worked consistently since leaving college at 17 and have extensive experience in many areas. My previous employment includes Building Society Cashier, Air Hostess, New Home Sales. I find it easy to build rapport with people from all walks of life and can use my own initiative. I can work alone or as part of a team. I have experience in using different software packages and keep up to date with technology. I am a quick learner and am confident using email, telephone and speaking face to face.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work History
Showroom Manager & Design Consultant
JDC Design & Installation
Widnes, Cheshire
09.2018 - Current
- Communicated with Management at meetings to help achieve team goals.
- Educated customers about quality and value of company products.
- Implemented client feedback to refine and enhance design concepts
- Conducted thorough market research to identify design trends.
- Delivered against client aesthetics, function and design objectives.
- Used Virtual Worlds Software to create stunning bathroom designs and convert to 4D Theatre presentations in order to sell to customers.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Promoted continuous improvement by problem-solving and sharing suggestions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Served customers in person, via telephone and email to drive sales and deliver top-quality experiences.
- Oversaw showroom to ensure high standards were met in order to enhance sales and customer experience.
Self Employed Maker
Sharon's Crafty Sew & Sew
Widnes, Cheshire
01.2014 - 09.2018
- Cut patterns to specifications whilst limiting waste to improve sustainable practices.
- Measured materials with precision for accurate item assembly.
- Repaired and maintained workshop tools and equipment.
- Managed workloads to finish deliverables ahead of strict deadlines.
- Worked with variety of materials, adjusting techniques accordingly.
- Assembled items using specified materials to achieve quality output.
- Operated domestic and commercial sewing machines with precision.
- Used manual sewing techniques to perform upholstery repairs.
- Carried out sewing tasks on range of natural and synthetic materials.
- Executed high quality designs using allocated resources and budget.
- Created batch and one-off designs.
- Built relationships with customers creating repeat sales
- Kept accounts
- Updated social media accounts.
Real Time Planning Analyst
O2 Telefonica
Runcorn, Cheshire
06.2000 - 05.2014
- Defined forecast processes to incorporate key assumptions and insights for accurate planning.
- Directed daily operations to achieve maximum output and reduce costs.
- Assessed staff and team performance and regularly actioned insights to fuel improvement.
- Established operational and administrative procedures and enforced controls.
- Visualised and articulated data insights to enhance strategy and planning operations.
- Identified and resolved issues through troubleshooting to inform planning priorities.
- Updated data with correct, current information to enable adaptive analyses.
- Monitored call handling processes real time, ensuring service stayed in-line with forecasts, managing change when necessary.
- Analysed current and historical company data through staffing and call handling to forecast and create shift rotas.
- Created reports on call wait times and non adherence to expand knowledge in service levels, presenting to Department Managers in daily meetings.
- Maintained email inbox inputting real time off line activities.
Education
GCSEs -
Wade Deacon High School
Widnes 09.1980 - 06.1985
Skills
- Communication
- Customer Service
- Interpersonal Skills
- Computer Literate
- Problem-Solving
- Time Management
- Transferable Skills
- Motivated
- Flexible
- Reliable
- Loyal
Timeline
Showroom Manager & Design Consultant
JDC Design & Installation
09.2018 - Current
Self Employed Maker
Sharon's Crafty Sew & Sew
01.2014 - 09.2018
Real Time Planning Analyst
O2 Telefonica
06.2000 - 05.2014
GCSEs -
Wade Deacon High School
09.1980 - 06.1985
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