Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Sharon Prothero

Systems Manager CAx
Norwich

Summary

Experienced Systems Manager knowledgeable about planning, implementing and maintaining business information systems. Strong technical acumen, project management skills and attention to detail. Has managed CAE analysis systems for >20 years.

Well-qualified IT leader proficient in technical support, system management and documentation. Proven skills in equipment repair and maintenance. Excellent relationship-building and planning abilities gained during >20 years of related experience.

Overview

30
30
years of professional experience

Work History

Systems Manager CAx

Lotus Cars
Hethel, Norwich
10.2020 - Current
  • Reduced Engineering software bill from £6.5 million to under £3 million over six years
  • Collaborated with stakeholders to understand technology needs, provided customised solutions accordingly.
  • Coordinated with external vendors for procurement of necessary hardware and software solutions.
  • Upgraded legacy systems to improve performance and reliability.
  • Ensured business continuity during hardware upgrades for minimal disruption to operations.
  • Collaborated closely with the development team ensuring seamless integration between different systems.
  • Fostered an environment of continuous learning within the team, enhanced skill sets and productivity levels over time.

IT Support Senior Engineer

Lotus Cars
Hethel, Norwich
10.2012 - 09.2020
  • Performed regular audits on IT systems identifying areas of improvement.
  • Managed large-scale software deployments resulting in seamless transition periods.
  • Developed bespoke applications to meet specific business needs.
  • Created user-friendly interfaces for improved usability.
  • Installed high-performance hardware to boost processing speeds.
  • Reviewed existing IT systems, recommending and executing necessary modifications.
  • Led a team of junior engineers in various projects, promoting teamwork and skill building.
  • Investigated, diagnosed and remedied diverse software and hardware issues within fixed service-level agreements.
  • Tracked computer system and network performance to identify root causes of issues.
  • Conducted server back-up and recovery operations in line with protocols.

Technical Consultant

CGI (formerly Logica)
Hethel, Norwich
10.2002 - 09.2012
  • Resolved challenging tech issues under tight deadlines, maintaining quality service standards.
  • Conducted rigorous testing of new systems before deployment for error-free operation.
  • Improved client satisfaction with timely resolution of their technical concerns.
  • Offered technical expertise to contribute to 2nd and 3rd line of support.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
  • Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
  • Acquired, set up and configured hardware and software to meet specific customer requirements.

Principal Engineer - CAD Applications Support

Lotus Engineering
Hethel, Norwich
01.1996 - 10.2002
  • Coordinated software versions and upgrades with project partners in the USA, Germany, Sweden and Brazil.
  • Conducted server back-up and recovery operations in line with protocols.
  • Installed new software for users and monitored version and patch update requirements.
  • Organised workspaces for employees with computer, monitors and associated cabling or equipment.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Troubleshot network issues and provided rapid solutions to limit downtime.
  • Solved complex technical problems to ensure optimal performance of IT infrastructure.
  • Set up user accounts and passwords ensuring secure access to networks and systems.
  • Ensured data protection through regular backups, restoring files as necessary.
  • Supported various UNIX operating systems and HP server technologies.
  • Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.

Education

Master of Science - IT

De Montfort University
Leicester

Bachelor of Science - Geology

University of Leicester
Leicester

Skills

Infrastructure updates

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Accomplishments

Saved £160,000 in licence costs for one product in 2025.

Interests

To take my head out of IT for a while, I play the flute and recorders

Timeline

Systems Manager CAx

Lotus Cars
10.2020 - Current

IT Support Senior Engineer

Lotus Cars
10.2012 - 09.2020

Technical Consultant

CGI (formerly Logica)
10.2002 - 09.2012

Principal Engineer - CAD Applications Support

Lotus Engineering
01.1996 - 10.2002

Master of Science - IT

De Montfort University

Bachelor of Science - Geology

University of Leicester

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Sharon ProtheroSystems Manager CAx