Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

SHARON OPOKU WARE

London

Summary

Detail-oriented Clinical Trial Patient Recruiter and Biomedical Science graduate with a 3.7 GPA from Coventry University. Leveraging strong problem-solving, critical thinking, and project management skills developed through academic studies and hands-on experience. Proven ability to engage and communicate effectively with diverse individuals while ensuring compliance with clinical trial protocols and regulations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Clinical Trial Patient Recruiter

Re: Cognition Health
07.2023 - Current
  • Conduct comprehensive research to identify and recruit eligible participants for a range of clinical trials, ensuring strict adherence to study protocols and regulatory guidelines, including ICH GCP standards
  • Collaborate closely with medical professionals, principal investigators, and study coordinators to comprehend trial objectives and requirements while upholding ethical and GCP principles
  • Develop and implement innovative patient recruitment strategies, blending traditional and digital marketing techniques to optimize outreach and engagement, while maintaining regulatory compliance
  • Foster relationships with local healthcare providers, community organizations, and patient advocacy groups, broadening the potential participant pool while maintaining ICH GCP standards
  • Lead informative sessions and presentations for potential participants and families, addressing concerns and building trust and rapport, all in alignment with ICH GCP guidelines
  • Manage patient inquiries, pre-screening, and initial assessments, maintaining meticulous records and regulatory compliance according to ICH GCP standards
  • Utilize advanced database systems to monitor recruitment progress, maintain precise documentation, and generate comprehensive reports for stakeholders, ensuring transparency and traceability as per ICH GCP
  • Collaborate across departments to streamline recruitment processes, contributing to expedited timelines and heightened enrollment rates, always mindful of ICH GCP requirements.

Entrepreneur

12.2017 - Current
  • Wig Creation and Installation Business, Founded and operated a successful small business specialising in the creation and installation of wigs
  • Managed all aspects of the business, including budgeting, financial analysis, marketing, and customer service
  • Conducted market research to identify customer needs and preferences, ensuring the business offered competitive products and services
  • Created customized wigs based on individual client requirements, ensuring high-quality craftsmanship and attention to detail
  • Established a strong online presence through social media platforms and a professional website, attracting a wide customer base
  • Collaborated with hairstylists, makeup artists, and photographers for creative projects and fashion events, expanding the business's reach
  • Provided exceptional customer service, building lasting relationships and maintaining a high level of customer satisfaction
  • Managed inventory, ordering supplies, and tracking expenses to ensure efficient operations and cost-effectiveness.

Customer Service Advisor

Hampers.com
11.2022 - 01.2023
  • As a customer service advisor during the Christmas period, I had the opportunity to interact with customers through various channels such as calls, emails, and live chats
  • However, during the festive season, the workload increased as the number of queries and complaints from customers surged
  • Key Points:
  • High volume of calls was one of the key challenges during the festive season
  • Handling emails was another challenge as the number of emails increased significantly
  • Responding to live chats promptly was necessary since customers preferred live chat as it was quicker and more convenient
  • I had to be patient, attentive, polite, and empathetic while handling customer queries and complaints
  • Multitasking was a requirement since I had to attend to other channels as well
  • The experience was challenging yet rewarding as it helped me develop effective communication skills.

NHS Call handler

03.2021 - 05.2022
  • I was part of the COVID response team and worked as a call handler in aiding people book appointments for their vaccinations and provided people with their NHS COVID pass letter
  • Working quickly and calmly to take essential details from people who have contacted the virus and getting information about their contacts
  • Insuring one is abiding myself - isolation advice - Providing efficient support and information about COVID-19

Care Assistant

Aya Accra
05.2021 - 07.2021
  • Overseeing with medication and providing medical support
  • Preparing and cooking meals
  • Running errands such as shopping and picking up prescriptions
  • Providing a listening ear

Education

BSc (Hons) - Biomedical Science

Coventry University
2023

Skills

  • Clinical Trial Regulations
  • Project Management
  • Data Analysis
  • Proficient in Excel for formula writing, data analysis, and producing charts and graphs
  • Skilled in Word for document creation and PowerPoint for presentations and animations
  • Clinical Studies
  • Microsoft Office
  • Patient Engagement
  • Healthcare Knowledge
  • Patient Interviews
  • Patient Recruitment
  • Patient Scheduling

Accomplishments

  • Certifications:
  • ICH Good Clinical Practice (GCP) Certificate, Budgeting and financial statement analysis to ensure business profitability
  • Networking to build connections with professionals in the industry and identify potential partnerships
  • HOBBIES
  • I have my own small business where I make and install wigs
  • As an entrepreneur I have basic financial skills such as budgeting and financial statement analysis which is crucial for running a business
  • Networking is also a great asset which I have gain from this role as it enables me not only meet like-minded professionals but build your future team and keep a finger on the pulse of my industry.

Certification

ICH Good Clinical Practice (GCP) Certificate

Timeline

Clinical Trial Patient Recruiter

Re: Cognition Health
07.2023 - Current

Customer Service Advisor

Hampers.com
11.2022 - 01.2023

Care Assistant

Aya Accra
05.2021 - 07.2021

NHS Call handler

03.2021 - 05.2022

Entrepreneur

12.2017 - Current

BSc (Hons) - Biomedical Science

Coventry University

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