Sharon O’Keeffe

Liverpool,Merseyside

Summary

Dedicated professional with keen eye for regulatory compliance, aiming to ensure organisational adherence to legal standards. Demonstrates strong analytical skills and excellent communication abilities, crucial for developing and implementing compliance programmes. Committed to fostering culture of integrity and accountability, driving long-term operational success.

Experienced professional with focus on regulatory compliance and risk management. Drive policy development and ensure adherence to legal standards through strong analytical skills and strategic planning. Facilitate team collaboration and continuous improvement to safeguard organisational integrity.

Diligent and driven professional with strong analytical thinking and problem-solving skills, coupled with ability to communicate clearly and collaborate effectively. Experienced in developing and implementing policies and procedures, ensuring compliance with regulations, and fostering culture of accountability and continuous improvement. Ready to bring proactive mindset to drive success in [Desired Position] role.

Overview

years of professional experience

Work history

Customer compliance manager

Asda

Liverpool, Merseyside

2020.10 - Current

Experienced Customer Manager with 25+ years in management within the retail, hospitality and training sectors. With a natural ability to motivate and energise my team. Valuing everyones contribution
.Professional with strong leadership and development skills.
Delivering high level Customer experience
demonstrating a blend of regulatory expertise, risk management skills.
Ensured compliance with company policies whilst Maintaining positive relationships with store teams to deliver.
Conducted regular performance reviews, ensuring a high standard of customer service.
Fostered an environment that encouraged open communication amongst team members, boosting Pride in role.
Conducted regular self audits for continuous improvement in regulatory conformity.
Ensured adherence to regulatory requirements by implementing sound compliance programmes.
Facilitated legal investigations by gathering pertinent documents and providing necessary information promptly and accurately.
Maintained accurate and detailed compliance records.
Improved brand image through the provision of exemplary customer service Measures and reacting to customer feedback.

Food & Hospitality Manager

Marks and Spencer

Liverpool, Merseyside

2014.10 - 2020.10

Managed food hall and hospitality areas, ensuring adherence to all operational standards Of hygiene and cleanliness.
Ensuring trading within all the relevant food safety and food hygiene laws.
Drove commercial performance by analysing data to identify cost-saving opportunities.
Achieved smoother operations through effective staff scheduling and shift management.
Implemented new food safety protocols to enhance hygiene standards.
Coordinated successful events, including wine tasting evenings and product sampling sessions.
Led and coached team to deliver exceptional customer service, fostering a multi-skilled workforce.
Deliver sales and costs within planned budgets
Drive commercial performance using available date to identify opportunities of cost savings and customer satisfaction.
Ensure to trade safe and legally

New store opening manager

Costa Coffee

Liverpool, Merseyside

2010.10 - 2014.10

Recruitment training and onboarding
setting up new sites supervising timelines.
sales, labour forecasting
Maintained inventory control, reduced stock shortages and waste.
highest standards of customer service ensuring brand protection

Education

Affiliations

I like to spend my free time hill walking, love to be outside walking with my dog, enjoying my garden. I am also a regular gym ser spending time there with my family and friends

References

References available upon request.

Timeline

Customer compliance manager

Asda

2020.10 - Current

Food & Hospitality Manager

Marks and Spencer

2014.10 - 2020.10

New store opening manager

Costa Coffee

2010.10 - 2014.10

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