Summary
Overview
Work History
Education
Skills
Languages
Hobbies
References
Timeline
Generic

Sharon Nwgwifah BONGOBI

Worces

Summary

Dedicated care professional with extensive expertise in personal care, elderly support, and disability assistance. Proficient in first aid, and medicine administration, with a strong focus on care needs assessment and developing tailored care plans. Skilled in providing emotional support, companionship, and therapeutic care while ensuring personal hygiene. Adept at building relationships, fostering community engagement, and advocating for clients' well-being. Demonstrates exceptional communication skills, problem-solving abilities, and confidence in moving and handling patients. Committed to delivering compassionate social care while maintaining meticulous documentation management to ensure high-quality service delivery.

Overview

10
10
years of professional experience

Work History

Care assistant

TLC Care at Home
11.2023 - Current
  • Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
  • Administered medication to patients, ensuring proper health management.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Responded promptly to emergency situations, ensuring safety of all residents.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Collaborated with healthcare team for effective patient care delivery.
  • Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
  • Encouraged independence among patients whilst assisting them with tasks.
  • Monitored vital signs of patients for early detection of health complications.
  • Assisted in daily living activities for enhanced patient comfort.
  • Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
  • Respected privacy and dignity of each resident during provision of care services.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.
  • Aid in mobility exercises which resulted in improved physical strength among elderly residents.
  • Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
  • Prepared healthy meals with additional mealtime planning, feeding and support.

Home Care Provider

HELPING HANDS MEDICAL FOUNDATION
06.2023 - 07.2023
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted disabled clients to support independence and well-being.
  • Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
  • Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.
  • Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
  • Followed nutritional plans to prepare optimal meals.

Care Worker

Family Health Care Foundation
02.2022 - 01.2023
  • Ensured timely administration of medication, following strict protocols to maintain patient safety.
  • Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
  • Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
  • Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
  • Enhanced patient well-being by providing personalized care and support tailored to individual needs.
  • Offered respite care services for family members needing temporary relief while caring for their loved one.
  • Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
  • Monitored and assisted residents through individual service plans.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Monitored patient health, reporting any changes or concerns to healthcare professionals promptly.

Customer Service and Sales

Carl Care Tecno
07.2017 - 03.2019
  • Implemented customer feedback into sales strategy; improved product and service offerings.
  • Ensured customer satisfaction by providing prompt and efficient service.
  • Established strong client relationships through excellent communication and customer service skills.
  • Enhanced customer service by implementing a systematic approach to sales and aftercare.
  • Provided detailed product knowledge, resulting in better customer understanding of services.
  • Created welcoming and nurturing environment for employees and customers to promote sales and services.
  • Enhanced customer satisfaction by supervising lounge services and ensuring prompt, courteous service.
  • Curated first class external relationships by leveraging customer service expertise and exceptional interpersonal skills.
  • Informed customers regarding promos and warranty services to increase sales.

Brand Ambassador

MTN
03.2015 - 07.2017
  • Harnessed social media platforms for broader reach of brand messages.
  • Coordinated with sales representatives about current sales trends, contributing to strategic planning efforts.
  • Attended promotional events representing the brand, enhancing company reputation.
  • Worked flexibly to meet demands of changing campaigns.
  • Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
  • Attracted customers through new event concepts and interesting discussion topics.
  • Trained junior brand ambassadors, leading to a more effective team performance.
  • Assisted in organising promotional events to boost brand recognition.
  • Increased brand awareness for better market penetration through energetic and passionate promotion.
  • Fostered strong relationships with store management to ensure continued product visibility.
  • Utilised excellent communication skills to articulate the benefits of the company's products or services effectively.
  • Accumulated useful feedback from consumers, allowing for improved products and services.
  • Strengthened customer loyalty by providing professional and efficient service during promotions or events.
  • Boosted customer engagement by implementing interactive marketing strategies.
  • Conducted product demonstrations, resulting in heightened consumer interest.

Sale Agent

INTEK T BELLA
01.2015 - 03.2015


  • Fostered a positive team environment to drive collective success in sales targets.
  • Boosted brand visibility by organising promotional events.
  • Maintained detailed records of sales activities for accurate forecasting.
  • Performed regular follow-ups with prospective customers, leading to increased conversion rates.
  • Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
  • Resolved customer complaints promptly, ensuring customer satisfaction.
  • Managed product demonstrations for increased customer engagement.
  • Provided after-sales support as required, enhancing overall customer experience.
  • Enhanced sales performance with thorough knowledge of product range.
  • Conducted market research to identify new business opportunities.
  • Collaborated closely with marketing team to develop sales strategies.

Education

Bachelor of Business Administration - MARKETING

Fonab Polytechnic
12-2015

Higher National Degree (HND) - Marketing

Siantou University Complex
09-2014

General Certificate of Education (GCE) Advance Level Certificate -

Progressive Comprehensive High School (PCHS)
08-2011

General Certificate of Education (GCE) Ordinary Level Certificate -

Government High School
08-2009

Skills

  • Microsoft Office Suite
  • Word processing
  • Spreadsheet management
  • Customer service and sales
  • Client confidentiality
  • Mobility assistance
  • Compassionate care
  • Personal care support
  • Basic housekeeping
  • Emotional resilience
  • Problem-solving skills
  • Time management strategies
  • Patient care services
  • Emotional support techniques
  • First aid and safety protocols
  • Documentation and records maintenance
  • Incident reporting procedures
  • Medication administration

Languages

English
Advanced
French
Upper intermediate

Hobbies

  • Reading
  • Swimming
  • Travelling
  • Attending educative and training seminars

References

References available upon request.

Timeline

Care assistant

TLC Care at Home
11.2023 - Current

Home Care Provider

HELPING HANDS MEDICAL FOUNDATION
06.2023 - 07.2023

Care Worker

Family Health Care Foundation
02.2022 - 01.2023

Customer Service and Sales

Carl Care Tecno
07.2017 - 03.2019

Brand Ambassador

MTN
03.2015 - 07.2017

Sale Agent

INTEK T BELLA
01.2015 - 03.2015

Bachelor of Business Administration - MARKETING

Fonab Polytechnic

Higher National Degree (HND) - Marketing

Siantou University Complex

General Certificate of Education (GCE) Advance Level Certificate -

Progressive Comprehensive High School (PCHS)

General Certificate of Education (GCE) Ordinary Level Certificate -

Government High School

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Sharon Nwgwifah BONGOBI