Sharon Norris
Essex
Summary
Experienced Project Support Officer with strong organisational skills, providing administrative support in the highly regulated finance sector and most recently with a private label perfume manufacturer. Proactive with the ability to handle multiple projects simultaneously with a high degree of accuracy. An effective communicator who builds strong relationships.
Overview
34
34
years of professional experience
Work History
Career Break
Caring responsibilities for parent with dementia
09.2023 - 08.2024
Project Manager & Freight Coordinator
Laurelle London LTD
Canvey Island, Essex
12.2019 - 08.2023
- Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
- Maintained project schedules by managing deadlines and adjusting workflows to suit, reporting progress updates, risks, issues and milestones met.
- Effective communication and transparency between key stakeholders to ensure swift query resolution.
- Directed resources and activities towards achieving client requirements.
- Coordinated transportation and shipping services to determine logistics details.
Assistant Project Manager
Laurelle London LTD
Rochford, Essex
11.2016 - 11.2019
- Managed project inbox and coordinated responses.
- Responsible for creating and maintaining the critical path for all projects and prepared accurate reports on performance.
- Raised Purchase/Sales Orders on SAGE system and monitored progression to ensure delivery is met for production.
Career Break
Studying
12.2014 - 10.2016
- After redundancy, due to the outsourcing of my department, I took the opportunity to have a career break.
- Passed PRINCE2 Foundation and Practitioner to enhance my previous project experience.
Senior Client Services Officer
Standard Chartered Bank
London
03.2011 - 11.2014
- Provided confidential administrative support and advice to customers from varying cultural backgrounds, via phone, email and face-to-face.
- Maintained the accuracy of customer data records and the documentation database.
- Ongoing review of policies, procedures and products to ensure clients received the correct information.
- Monitored Front to Back Office process lifecycle ensuring transactions were processed within their Service Level Agreements.
- Recorded client issues/service requests on CRM database for efficient analysis of the client relationship.
- Produced and delivered all reports to senior management.
Derivative Documentation Transaction Management
Standard Chartered Bank
London
10.2010 - 03.2011
Structured Derivative Documentation Team Leader
Standard Chartered Bank
London
04.2007 - 10.2010
- Involvement in project support initiatives to improve documentation platforms and enhance the automation process for vanilla transactions, including UAT.
- Managed the production workflow and approved vanilla/structured confirmations issued by my team of 10, ensuring all were issued within their respective Service Level Agreements.
- Extensive engagement with various stakeholders.
Career Break
Travel
10.2006 - 03.2007
Structured Equity Documentation Clerk
Lehman Brothers
London
10.2005 - 09.2006
Derivative Documentation Manager
ING Bank N.V
Amsterdam
08.2002 - 09.2005
- Coordinated the migration from London to Amsterdam Project for the whole derivative documentation workstream. This included recruitment and the seamless transfer of key risk management and business processes to Amsterdam.
- Updated policies and procedures to comply with the new Sox Compliance requirements.
- Implemented new systems incorporating the latest definitions as a part of a Project Management role.
- Managed a team of 10 drafting derivative confirmations.
FX/MM Confirmations/Settlements
Various Banks - Details on request
London
04.1990 - 07.2002
Education
PRINCE2 Foundation and Practitioner
The Knowledge Academy
London 04.2016 - 04.2016
Watford Grammar School for Girls
Watford 04.2001 -
Skills
- Excellent interpersonal and stakeholder management
- Strong numerical skills and attention to detail
- Proficient in Microsoft Word, Intermediate Excel and Outlook
- Administrative Support and coordination
- Project Management
- Reporting
- Analysis, critical thinking and problem solving
- Customer Support
Timeline
Career Break
Caring responsibilities for parent with dementia
09.2023 - 08.2024
Project Manager & Freight Coordinator
Laurelle London LTD
12.2019 - 08.2023
Assistant Project Manager
Laurelle London LTD
11.2016 - 11.2019
PRINCE2 Foundation and Practitioner
The Knowledge Academy
04.2016 - 04.2016
Career Break
Studying
12.2014 - 10.2016
Senior Client Services Officer
Standard Chartered Bank
03.2011 - 11.2014
Derivative Documentation Transaction Management
Standard Chartered Bank
10.2010 - 03.2011
Structured Derivative Documentation Team Leader
Standard Chartered Bank
04.2007 - 10.2010
Career Break
Travel
10.2006 - 03.2007
Structured Equity Documentation Clerk
Lehman Brothers
10.2005 - 09.2006
Derivative Documentation Manager
ING Bank N.V
08.2002 - 09.2005
Watford Grammar School for Girls
04.2001 -
FX/MM Confirmations/Settlements
Various Banks - Details on request
04.1990 - 07.2002
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