Sharon Norris
Essex
Summary
Experienced Project Support Officer with strong organisational skills, providing administrative support in the highly regulated finance sector and most recently with a private label perfume manufacturer. Proactive with the ability to handle multiple projects simultaneously with a high degree of accuracy. An effective communicator who builds strong relationships.
Overview
34
34
years of professional experience
Work history
Career Break
Caring responsibilities for parent with dementia
2023.09 - 2024.08
Project Manager & Freight Coordinator
Laurelle London LTD
Canvey Island, Essex
2019.12 - 2023.08
- Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
- Maintained project schedules by managing deadlines and adjusting workflows to suit, reporting progress updates, risks, issues and milestones met.
- Effective communication and transparency between key stakeholders to ensure swift query resolution.
- Directed resources and activities towards achieving client requirements.
- Coordinated transportation and shipping services to determine logistics details.
Assistant Project Manager
Laurelle London LTD
Rochford, Essex
2016.11 - 2019.11
- Managed project inbox and coordinated responses.
- Responsible for creating and maintaining the critical path for all projects and prepared accurate reports on performance.
- Raised Purchase/Sales Orders on SAGE system and monitored progression to ensure delivery is met for production.
Career Break
Studying
2014.12 - 2016.10
- After redundancy, due to the outsourcing of my department, I took the opportunity to have a career break.
- Passed PRINCE2 Foundation and Practitioner to enhance my previous project experience.
Senior Client Services Officer
Standard Chartered Bank
London
2011.03 - 2014.11
- Provided confidential administrative support and advice to customers from varying cultural backgrounds, via phone, email and face-to-face.
- Maintained the accuracy of customer data records and the documentation database.
- Ongoing review of policies, procedures and products to ensure clients received the correct information.
- Monitored Front to Back Office process lifecycle ensuring transactions were processed within their Service Level Agreements.
- Recorded client issues/service requests on CRM database for efficient analysis of the client relationship.
- Produced and delivered all reports to senior management.
Derivative Documentation Transaction Management
Standard Chartered Bank
London
2010.10 - 2011.03
Structured Derivative Documentation Team Leader
Standard Chartered Bank
London
2007.04 - 2010.10
- Involvement in project support initiatives to improve documentation platforms and enhance the automation process for vanilla transactions, including UAT.
- Managed the production workflow and approved vanilla/structured confirmations issued by my team of 10, ensuring all were issued within their respective Service Level Agreements.
- Extensive engagement with various stakeholders.
Career Break
Travel
2006.10 - 2007.03
Structured Equity Documentation Clerk
Lehman Brothers
London
2005.10 - 2006.09
Derivative Documentation Manager
ING Bank N.V
Amsterdam
2002.08 - 2005.09
- Coordinated the migration from London to Amsterdam Project for the whole derivative documentation workstream. This included recruitment and the seamless transfer of key risk management and business processes to Amsterdam.
- Updated policies and procedures to comply with the new Sox Compliance requirements.
- Implemented new systems incorporating the latest definitions as a part of a Project Management role.
- Managed a team of 10 drafting derivative confirmations.
FX/MM Confirmations/Settlements
Various Banks - Details on request
London
1990.04 - 2002.07
Education
PRINCE2 Foundation and Practitioner
The Knowledge Academy
London 2016.04 - 2016.04
Watford Grammar School for Girls
Watford 2001.04 -
Skills
- Excellent interpersonal and stakeholder management
- Strong numerical skills and attention to detail
- Proficient in Microsoft Word, Intermediate Excel and Outlook
- Administrative Support and coordination
- Project Management
- Reporting
- Analysis, critical thinking and problem solving
- Customer Support
Timeline
Career Break
Caring responsibilities for parent with dementia
2023.09 - 2024.08
Project Manager & Freight Coordinator
Laurelle London LTD
2019.12 - 2023.08
Assistant Project Manager
Laurelle London LTD
2016.11 - 2019.11
PRINCE2 Foundation and Practitioner
The Knowledge Academy
2016.04 - 2016.04
Career Break
Studying
2014.12 - 2016.10
Senior Client Services Officer
Standard Chartered Bank
2011.03 - 2014.11
Derivative Documentation Transaction Management
Standard Chartered Bank
2010.10 - 2011.03
Structured Derivative Documentation Team Leader
Standard Chartered Bank
2007.04 - 2010.10
Career Break
Travel
2006.10 - 2007.03
Structured Equity Documentation Clerk
Lehman Brothers
2005.10 - 2006.09
Derivative Documentation Manager
ING Bank N.V
2002.08 - 2005.09
Watford Grammar School for Girls
2001.04 -
FX/MM Confirmations/Settlements
Various Banks - Details on request
1990.04 - 2002.07