Sharon Nedley
Glasgow.
Summary
Dedicated professional with expertise in time management, practical numeracy, and inventory management awareness. Demonstrates strong relationship-building skills with customers, complemented by front-of-house customer care and confident communication abilities. Skilled in conflict resolution and complaint handling, ensuring effective outcomes. Proficient in computer literacy and staff rota coordination, contributing to seamless operations. Holds a basic first aid certification, underscoring a commitment to safety and preparedness. Career aspirations include leveraging skills in customer relations and operational management to drive organisational success.
Driven and compassionate, demonstrating exceptional interpersonal and problem-solving skills. Proven ability to communicate effectively and adapt to diverse situations. Ready to make meaningful impact in Retail role.
Overview
37
37
years of professional experience
Work History
Crisis Practitioner
NHS Greater Glasgow and Clyde
Glasgow, Glasgow City
02.2021 - Current
- Implemented evidence-based practices into daily routines resulting in better patient outcomes.
- Advocated for patients' rights, promoting dignity and respect within the healthcare setting.
- Developed individualised treatment plans, improving patient outcomes.
- Worked collaboratively with multidisciplinary team members leading to improved patient care.
- Managed complex caseloads efficiently whilst maintaining high-quality care standards.
- Established therapeutic relationships with patients and families, fostering a supportive environment.
- Prioritised tasks effectively during high-stress situations to ensure optimal patient care delivery.
- Collaborated with patients to develop tailored healthcare plans, enhancing their quality of life.
- Fostered effective communication among team members enabling smoother operations within the department.
- Maintained patient confidentiality by adhering to strict privacy regulations.
- Safeguarded patient privacy, handling sensitive medical data with discretion and adherence to established confidentiality requirements.
Programme coordinator
The Salvation Army
Glasgow, Glasgow City
06.2020 - 02.2021
- Developed comprehensive project plans for successful programme rollouts.
- Liaised with stakeholders, establishing strong professional relationships.
- Drafted project reports detailing progress and potential roadblocks.
- Conducted regular progress reviews to ensure project milestones were met.
- Conducted risk assessments for proactive problem solving and contingency planning.
Project Worker Homelessness
The Salvation Army
Glasgow, Glasgow City
10.2012 - 06.2020
- Provided critical support during crisis situations, helping maintain workflow continuity.
- Balanced multiple projects simultaneously whilst adhering to set deadlines.
- Conducted regular meetings for transparent and efficient team collaboration.
- Contributed positively towards a healthy working environment through effective conflict resolution techniques.
- Managed documentation process meticulously, ensuring accurate record-keeping.
Ward Manager Mental Health
NHS Greater Glasgow and Clyde
Glasgow, Glasgow City
01.2004 - 05.2009
- Participated in audits regularly, meeting national health service requirements consistently.
- Supervised clinical tasks to maintain quality patient care across shifts.
- Facilitated staff scheduling, ensuring round-the-clock patient care.
- Enhanced nursing standards with regular staff training sessions.
- Managed resources efficiently to optimise healthcare delivery.
- Ensured compliance with all hospital policies and procedures, promoting a professional work environment.
- Improved patient care by implementing efficient ward management practices.
- Handled emergency situations calmly, ensuring safety and well-being of patients and staff.
- Assisted in recruitment processes, selecting highly competent nursing staff for the ward.
- Provided leadership for effective team performance.
- Coordinated daily operations to ensure smooth ward functioning.
- Managed complaints, ensuring ward team proactively engaged with patients and families to achieve best outcome.
Staff Nurse Mental Health
Greater Glasgow and Clyde NHS
Glasgow, Glasgow City
08.1991 - 01.2004
- Interacted regularly with suppliers ensuring timely deliveries.
- Coordinated schedules for seamless daily operations.
- Managed resources for maximising efficiency.
- Assisted customers with queries, improving overall experience.
- Prepared reports meticulously, aiding decision-making process.
- Communicated effectively with colleagues to facilitate teamwork.
- Followed company policies strictly, ensuring regulatory compliance.
Student Nurse
Greater Glasgow and Clyde NHS
Glasgow, Glasgow City
02.1988 - 08.1991
- Observed changes in patient conditions; reported to appropriate healthcare personnel promptly.
- Streamlined communication between doctor and patients by explaining medical jargon simply and clearly.
- Followed strict hygiene protocols during all clinical procedures; minimised cross-contamination risks significantly.
- Assisted patients with daily activities such as eating, bathing, promoting independence where possible.
- Applied clinical skills to administer IVs, injections, and catheters accurately and safely.
- Performed wound dressings, reducing risk of infection or further complications.
- Ensured safe environment with regular cleaning and sterilisation of equipment.
- Took vital signs regularly; ensured stability or identified potential emergencies promptly.
- Provided emotional support, resulting in improved patient morale.
Education
Registered Mental Nurse - Mental Health
Glasgow College of Nursing and Midwifery
Glasgow, Glasgow City 02/1988 - 08/1991
SVQ Level 3 Level7 - Communication, Team Building, Skills, Knowledge (Social Care)
Scottish Vocational Qualification
Glasgow, Glasgow City 05/2014 - 02/2015
SVQ Level 4 - Management
Scottish Vocational Qualification
Glasgow, Glasgow City 06/2018 - 11/2018
Skills
- Constructive criticism receptivity
- Time management expertise
- Practical numeracy
- Inventory management awareness
- Relationship building with customers
- Basic first aid certification
- Patience and diplomacy
- Staff rota coordination
- Front-of-house customer care
- Complaint handling
- Confident communicator
- Conflict Resolution
- Computer literate
Affiliations
- Reading true crime books,
- Spending time and walking my dog.
- Travelling around Scotland
References
References available upon request.
Timeline
Crisis Practitioner
NHS Greater Glasgow and Clyde
02.2021 - Current
Programme coordinator
The Salvation Army
06.2020 - 02.2021
Project Worker Homelessness
The Salvation Army
10.2012 - 06.2020
Ward Manager Mental Health
NHS Greater Glasgow and Clyde
01.2004 - 05.2009
Staff Nurse Mental Health
Greater Glasgow and Clyde NHS
08.1991 - 01.2004
Student Nurse
Greater Glasgow and Clyde NHS
02.1988 - 08.1991
Registered Mental Nurse - Mental Health
Glasgow College of Nursing and Midwifery
02/1988 - 08/1991
SVQ Level 3 Level7 - Communication, Team Building, Skills, Knowledge (Social Care)
Scottish Vocational Qualification
05/2014 - 02/2015
SVQ Level 4 - Management
Scottish Vocational Qualification
06/2018 - 11/2018
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