Sharon McCabe
Dubai,UAE
Summary
Accomplished professional with extensive expertise in business requirement analysis, project lifecycle management, and agile methodologies. Demonstrates strong skills in cross-functional coordination, stakeholder management, and effective negotiation to drive successful project outcomes. Proficient in data analysis and IT governance, with a solid understanding of systems integration and enterprise architecture frameworks. Committed to optimising workflows and mitigating risks while maintaining resilience under pressure. Career goals include leveraging strategic thinking and analytical skills to enhance organisational efficiency and innovation.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work history
IT business analysis manager
Cigna Healthcare
Dubai, UAE
11.2020 - Current
- Managed team of 5 analysts to ensure successful project delivery.
- Streamlined processes by adopting agile methodologies for improved efficiency.
- Facilitated stakeholder meetings to maintain project alignment.
- Conducted risk assessments, mitigating potential issues effectively.
- Liaised with developers to ensure timely completion of projects.
- Prepared comprehensive proposals outlining requirements and resources needed.
- Enhanced customer satisfaction through proactive issue resolution.
- Developed training programmes to strengthen team skills.
- Facilitated comprehensive assessment and gap analyses to determine suitable and compliant phased implementation for KSA.
System analyst
Cigna Healthcare
Glasgow, Glasgow City
09.2017 - 10.2020
- Conducted workshops to gather requirements for system enhancements.
- Developed functional specifications to guide technical teams in solution design.
- Identified process improvement opportunities that increased operational efficiency.
- Liaised with technical teams to ensure alignment of IT capabilities with business objectives.
- Led cross-functional meetings to enhance communication and collaboration among team members.
- Facilitated user experience improvements through software application changes.
- Supported seamless system upgrades by providing necessary assistance during transitions.
- Simplified complex concepts for non-technical stakeholders to improve understanding.
Project analyst
Cigna Healthcare
Greenock, Inverclyde
05.2013 - 09.2017
- Coordinated project tasks to ensure timely delivery of results.
- Executed comprehensive data analysis for informed decision-making.
- Mitigated risks through proactive monitoring of project progress.
- Fostered strong relationships with colleagues across functions and regions.
- Tracked and communicated project status, timelines, and action items.
- Conducted meetings with stakeholders to clarify project goals.
- Supported large client onboarding projects to fulfil contractual requirements.
- Conducted post-project reviews, integrating lessons learned into future strategies.
Benefit Analyst Team Senior
Cigna Healthcare
Greenock, Inverclyde
07.2010 - 04.2013
- Reviewed peers' work to ensure highest quality of output,.
- Worked under strict deadlines without compromising quality of work or client service.
- Analysed complex data to identify fraudulent claims.
- Resolved issues promptly by liaising with relevant departments.
- Demonstrated thorough understanding of policy terms and conditions for accurate assessments.
- Improved claims processing efficiency by streamlining workflow procedures.
- Prepared detailed reports to highlight trends in claims fraud, aiding risk management strategies.
- Coached junior team members on effective claims handling techniques that resulted in enhanced service delivery.
- Managed claims department, resulting in improved team performance.
- Created an environment conducive to teamwork, boosting overall productivity levels.
- Reviewed complex claims to ensure accurate payouts.
- Monitored pending claims inventory regularly keeping them within acceptable company standards.
- Conducted fraud investigations, reducing false claims significantly.
- Developed strategic plans for the Claims Department ensuring operational efficiency.
- Ensured proper documentation for all processed insurance claims was maintained meticulously for future reference needs and audits requirements.
Subject matter expert
Cigna Healthcare
Greenock, Inverclyde
02.2004 - 03.2010
- Conducted in-depth research to clarify complex subject matter.
- Collaborated with colleagues on project work, achieving successful outcomes.
- Provided advice on subject matter to senior management team.
- Consulted with internal customers to assess needs and ensure satisfaction.
- Drafted standard operating procedures and work instructions for consistency.
- Streamlined processes to optimise office operations and efficiency.
- Collaborated with external vendors to implement a target operating model aligned with organisational objectives.
- Managed comprehensive end-to-end user acceptance testing with cross-functional teams, validating system functionality and business requirements.
Data entry clerk
Cigna Healthcare
Greenock, Inverclyde
06.2002 - 09.2004
- Maintained accurate data entry by diligently inputting information from various sources.
- Assured data confidentiality by strictly adhering to company privacy policies and regulations.
- Performed high-speed typing, increasing workflow productivity.
- Completed routine data verification for error reduction and accuracy improvement.
- Organised, sorted and verified input data against original documents.
- Verified data accuracy and validity through regular audits.
Education
HNC - Computer Software Engineering
University West of Scotland
Paisley, Renfrewshire 01.1999 - 12.2000
Business Analysis
BCS Certificate in Business Analysis Chartered Institute IT
UK 07.2021 - 07.2021
Skills
- Business requirement analysis
- Time management
- Project lifecycle management
- Change management
- Cross-functional coordination
- Scrum methodology knowledge
- Effective negotiation
- Data analysis
- IT governance
- Agile methodologies
- User acceptance testing
- Workflow optimization
- Risk mitigation
- Stakeholder management
- Business modeling
- Systems development life cycle
- Network architecture knowledge
- Enterprise architecture frameworks
- Resilience under pressure
- Product knowledge
- Analytical skills
- Strategic thinking
- Systems integration
Timeline
Business Analysis
BCS Certificate in Business Analysis Chartered Institute IT
07.2021 - 07.2021
IT business analysis manager
Cigna Healthcare
11.2020 - Current
System analyst
Cigna Healthcare
09.2017 - 10.2020
Project analyst
Cigna Healthcare
05.2013 - 09.2017
Benefit Analyst Team Senior
Cigna Healthcare
07.2010 - 04.2013
Subject matter expert
Cigna Healthcare
02.2004 - 03.2010
Data entry clerk
Cigna Healthcare
06.2002 - 09.2004
HNC - Computer Software Engineering
University West of Scotland
01.1999 - 12.2000
Similar Profiles
Yannik BremsYannik Brems
Associate Director Client Management at Cigna HealthcareAssociate Director Client Management at Cigna Healthcare
Lindy M. HinmanLindy M. Hinman
Chief Strategy Officer, Medicare at Cigna HealthcareChief Strategy Officer, Medicare at Cigna Healthcare
Artia FogleArtia Fogle
Medical Claim Coordinator at Cigna HealthcareMedical Claim Coordinator at Cigna Healthcare
Christopher TaylorChristopher Taylor
Operating Effectiveness Sr. Advisor at Cigna HealthcareOperating Effectiveness Sr. Advisor at Cigna Healthcare
Anoj Kumar SinghAnoj Kumar Singh
Administrative assistant at Global media Insight FzcAdministrative assistant at Global media Insight Fzc